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    WAN Interface continuously cycles up and down

    Scheduled Pinned Locked Moved General pfSense Questions
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    • J
      jrmitchell83
      last edited by

      I'm running pfsense 2.0 (i386) using the "EXPI9402PT 10/ 100/ 1000Mbps PCI-Express PRO/1000 PT Dual Port Server Adapter" NIC. I've been trying to play with setting the MTU and the Speed and Duplex. It appears that if I try and set any value other than the default for either, the WAN interface starts cycling up and down and will not stop (dropping IP, then getting IP, then dropping again). I've tried setting just the Speed and Duplex, and just the MTU, as well as both at the same time and I'm experiencing this issue. The only way this works for me is if I leave the MTU blank and the Speed and Duplex setting to Default (not even the autoselect option works).

      1. Can any one else reproduce this? Is it a driver or pfsense issue?
      2. Is there a way to tell in pfsense what the WAN interface's MTU is currently set to?

      Thanks in advance!

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      • J
        jrmitchell83
        last edited by

        Has anyone seen this behavior or can test by modifying these settings and then watching the WAN interface on the portal page. If you keep refreshing you will see the IP 0.0.0.0, then the correct WAN IP from ISP, then it will go back to 0.0.0.0 and then pull the ISP IP again…weird!

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        • jimpJ
          jimp Rebel Alliance Developer Netgate
          last edited by

          Sounds like this:

          http://redmine.pfsense.org/issues/1572

          It's been fixed in 2.0.1 (pending release) and 2.1.
          https://github.com/bsdperimeter/pfsense/commit/0389f03498994dbdaf47543a325b58d14b1cdbab

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          • J
            jrmitchell83
            last edited by

            Sounds similar but not identical. I'm not MAC spoofing on my end and on my end when I reboot it does not correct the issue. The only way to resolve is to set the Speed and Duplex to Default and clear the MTU. How can we troubleshoot/report as a bug?

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            • jimpJ
              jimp Rebel Alliance Developer Netgate
              last edited by

              First, try setting either the speed/duplex or MTU alone to see if it triggers on just one of them or the other.

              It could be that your specific network card has a similar issue to setting the MAC when applying the speed/duplex or MTU where it cycles the link and ends up in an endless loop.

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              • J
                jrmitchell83
                last edited by

                Hey Jimp…funny you mention this. I have tried setting just the MTU or just the Speed and Duplex and the issue can be reproduced. The problem occurs when setting either/or/both. Any suggestions to prove this is the same issue? I want to make sure this gets covered as it's a big one. Thank you

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                • jimpJ
                  jimp Rebel Alliance Developer Netgate
                  last edited by

                  What driver does that NIC use? It would show in the network card name, such as re0, sk0, etc.

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                  • J
                    jrmitchell83
                    last edited by

                    The driver it's running is the "EM" driver and the NIC is: "EXPI9402PT 10/ 100/ 1000Mbps PCI-Express PRO/1000 PT Dual Port Server Adapter"

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                    • jimpJ
                      jimp Rebel Alliance Developer Netgate
                      last edited by

                      That doesn't happen with any em chip that I have access to, real or virtual, as I've set those options on there before without problems, as have many in the field.

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                      • J
                        jrmitchell83
                        last edited by

                        What do you suggest I do to further troubleshoot? I'd appreciate your help with this

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                        • jimpJ
                          jimp Rebel Alliance Developer Netgate
                          last edited by

                          If possible, first I'd try a different NIC to be sure it's not directly related to that one card/chip. It is not a general problem with that driver, so it's possible there is a hardware issue as well. It could also be related to the switch/cable/etc that it's plugged into.

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                          • J
                            jrmitchell83
                            last edited by

                            Jimp, I've tested every cable on our network, including patch cables and the cabling in the walls…everything it wired as straight through no crossover which is good.

                            I'm running Verizon FIOS and have a straightthrough ethernet cable connecting the ONT box to the back of my pfsense box. Could it be that this cable should be a crossover and that's causing the problem? Any ideas anyone? If anyone is runnings FIOS with an ethernet connection directly from the ONT (Not COAX), plesae chime in. Thanks!

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                            • J
                              jrmitchell83
                              last edited by

                              JIMP…What is the difference between setting the Speed and Duplex to "Default" rather than "autoselect" anyways?

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                              • jimpJ
                                jimp Rebel Alliance Developer Netgate
                                last edited by

                                In practice, very little. Default expresses no preference, leaving it up to the card/OS, which is almost every case will be autoselect.

                                Choosing autoselect will explicitly tell the card to do autoselect.

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                                • J
                                  jrmitchell83
                                  last edited by

                                  Jimp, I received a brand new NIC from Intel (same model I was running before) and it's also experiencing the same issue

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                                  • jimpJ
                                    jimp Rebel Alliance Developer Netgate
                                    last edited by

                                    Can you edit /etc/inc/interfaces.inc and make a change?

                                    Change line 2639 from this:

                                    if (!empty($wancfg['mtu']))
                                    

                                    to this:

                                    if (!empty($wancfg['mtu']) && (get_interface_mtu($realhwif) != $wancfg['mtu']))
                                    

                                    If that works I can check that fix in as well.

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                                    • J
                                      jrmitchell83
                                      last edited by

                                      I see the following:

                                      if (!empty($wancfg['mtu']))
                                      pfSense_interface_mtu($realhwif, $wancfg['mtu']);

                                      Am I changing this whole string to: if (!empty($wancfg['mtu']) && (get_interface_mtu($realhwif) != $wancfg['mtu']));

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                                      • jimpJ
                                        jimp Rebel Alliance Developer Netgate
                                        last edited by

                                        Just that first line, not the second line. No semicolon at the end since it's the opening of an if statement, just copy/paste my 'new' line over the existing single line.

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                                        • J
                                          jrmitchell83
                                          last edited by

                                          Ok I replaced the line as mentioned and I'm still having the same problem. Once I change the setting from Default to autoselect, the WAN interface cycles up and down from obtaining an IP address, to dropping, to obtaining once again. Could it be a driver issue since this is a brand new NIC with the same problem?

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                                          • jimpJ
                                            jimp Rebel Alliance Developer Netgate
                                            last edited by

                                            that change would have only affected the MTU, not the link speed.

                                            It could be a quirk with that specific chipset, yes. If it cycles the physical link when certain settings are applied, it can fall into a loop inside of the interface code because it does something like this:

                                            Configuring the interface…
                                              Set the link speed...
                                                Interface speed causes link to go down/up
                                                  devd code sees the link go down/up and runs rc.newwanip
                                                    rc.newwanip configures the interface...
                                                      Which sets the link speed...
                                                          Which causes the link to go down/up
                                                            devd sees the link go down/up and runs rc.newwanip

                                            Lather, rinse, repeat.

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