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    503 - Service Not Available and webintefrace really slow after upgrade

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • W Offline
      wallabybob
      last edited by

      pfSense shell command # top -S -H should give some clues.

      Perhaps you have inadvertently enabled polling - see System -> Advanced, click on the Networking tab.

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      • M Offline
        MaxFontana
        last edited by

        @wallabybob:

        pfSense shell command # top -S -H should give some clues.

        Perhaps you have inadvertently enabled polling - see System -> Advanced, click on the Networking tab.

        Device polling disabled. This is a screenshot of top -S -H
        PID USERNAME PRI NICE  SIZE    RES STATE  C  TIME  WCPU COMMAND
          11 root    171 ki31    0K    32K CPU3    3 188:44 100.00% {idle: cpu3}
          11 root    171 ki31    0K    32K CPU1    1 188:40 100.00% {idle: cpu1}
          11 root    171 ki31    0K    32K CPU2    2 188:37 100.00% {idle: cpu2}
          11 root    171 ki31    0K    32K RUN    0 188:14 100.00% {idle: cpu0}
            0 root      76    0    0K    48K sched  0  1:31  0.00% {swapper}
          12 root    -68    -    0K  160K WAIT    3  0:43  0.00% {irq256: bce0}
          12 root    -68    -    0K  160K WAIT    1  0:29  0.00% {irq258: bce2}
          12 root    -32    -    0K  160K WAIT    2  0:28  0.00% {swi4: clock}
        15465 root      44    0  3448K  1448K select  1  0:12  0.00% syslogd
        37140 root      44    0 53888K 24024K accept  0  0:08  0.00% php
        37404 root      67    0 53888K 22256K accept  1  0:04  0.00% php
          14 root    -16    -    0K    8K -      2  0:04  0.00% yarrow
        16118 root      44    0  3316K  924K piperd  0  0:03  0.00% logger
          12 root    -68    -    0K  160K WAIT    2  0:02  0.00% {irq259: bce3}
        16028 root      44    0  5912K  2852K bpf    2  0:01  0.00% tcpdump
        37009 root      58    0 53888K 20684K accept  0  0:01  0.00% php
        7835 root      76  20  3656K  1512K wait    3  0:01  0.00% sh
        36705 root      44    0 54912K 19280K accept  0  0:01  0.00% php
        35755 root      44    0  6588K  3824K kqread  2  0:01  0.00% lighttpd
            8 root      44    -    0K    8K pftm    2  0:00  0.00% pfpurge
            3 root      -8    -    0K    8K -      2  0:00  0.00% g_up
        58156 root      44    0  3316K  1344K select  0  0:00  0.00% apinger
            2 root      -8    -    0K    8K -      2  0:00  0.00% g_event
          22 root      44    -    0K    8K syncer  2  0:00  0.00% syncer
          12 root    -64    -    0K  160K WAIT    1  0:00  0.00% {irq20: atapci0}
          12 root    -64    -    0K  160K WAIT    2  0:00  0.00% {irq22: ehci0 ehc}
          15 root    -64    -    0K    64K -      0  0:00  0.00% {usbus1}
            4 root      -8    -    0K    8K -      3  0:00  0.00% g_down
          12 root    -32    -    0K  160K WAIT    0  0:00  0.00% {swi4: clock}
          15 root    -64    -    0K    64K -      2  0:00  0.00% {usbus1}
          15 root    -64    -    0K    64K -      3  0:00  0.00% {usbus0}
        39094 root      44    0  5116K  3404K select  2  0:00  0.00% openvpn
          15 root    -64    -    0K    64K -      2  0:00  0.00% {usbus0}
        60860 nobody    44    0  5556K  2624K select  0  0:00  0.00% dnsmasq
          12 root    -32    -    0K  160K WAIT    1  0:00  0.00% {swi4: clock}
        15311 root      44    0  7992K  3532K select  2  0:00  0.00% sshd
          40 root      -8    -    0K    8K mdwait  0  0:00  0.00% md0
        36190 root      76    0 52864K 10600K wait    2  0:00  0.00% php

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        • M Offline
          MaxFontana
          last edited by

          Here is the rrd_graph

          [update]
          I also tried twice a new fresh install but the machine hangs while configuring the interfaces. I have a spare firewall pc (same hardware) and tomorrow I'll make some tests on it.

          status_rrd_graph_img.php.png
          status_rrd_graph_img.php.png_thumb

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          • W Offline
            wallabybob
            last edited by

            I think the RRD graph is showing a sudden jump in the number of processes (not CPU utilisation) from about 40 to about 100 at around 1230,

            The top output doesn't suggest your system is CPU bound - with four CPUs apparently idle there should be plenty of spare CPU.

            What about errors on the interfaces? What is reported by pfSense shell command # netstat -i

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            • T Offline
              thinktank
              last edited by

              Is this issue resolved? I'm having the exact same problem with my Dell R310. Tested with i386 and amd64 builds.

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              • W Offline
                wallabybob
                last edited by

                @thinktank:

                Is this issue resolved?

                Apparently not in that the information flow dried up leaving a couple of unanswered questions.

                @thinktank:

                I'm having the exact same problem with my Dell R310.

                Then please provide the information requested in earlier replies. And when providing the top -S -H output please don't cut off the top few lines which give the number of processes and memory and swap use summary.

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                • stephenw10S Offline
                  stephenw10 Netgate Administrator
                  last edited by

                  Anybody using Dell hardware with a multiport broadcom based NIC should at least try the broadcom settings here:
                  http://doc.pfsense.org/index.php/Tuning_and_Troubleshooting_Network_Cards
                  This seems to cause a range of symptoms.

                  Steve

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                  • T Offline
                    thinktank
                    last edited by

                    It seems I have narrowed my problem to the bcm network cards. Whenever I plug a network cable into one of these, the system becomes unresponsive.
                    I can't even get a terminal session, so i can't run top command.

                    I'll take stephenw10's advice and give the tweaking a shot. I'll post back with the results.

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                    • T Offline
                      thinktank
                      last edited by

                      I disabled the ports connected on my switch connected to the broadcom network cards and my system became responsive again. I then logged in to the box with ssh, started top -S -H and enabled the ports again. Voila the box became totally unresponsive again. Top command also seems to be locked up. Here is the output from the top command:

                      
                      last pid: 17723;  load averages:  0.00,  0.00,  0.00                                                                                         up 0+19:29:52  10:45:26
                      143 processes: 9 running, 94 sleeping, 40 waiting
                      CPU:  0.0% user,  0.0% nice,  0.0% system,  0.0% interrupt,  100% idle
                      Mem: 40M Active, 13M Inact, 115M Wired, 84K Cache, 24M Buf, 2820M Free
                      Swap: 8192M Total, 8192M Free
                      
                        PID USERNAME PRI NICE   SIZE    RES STATE   C   TIME   WCPU COMMAND
                         11 root     171 ki31     0K    64K CPU7    7  19.4H 100.00% {idle: cpu7}
                         11 root     171 ki31     0K    64K CPU6    6  19.4H 100.00% {idle: cpu6}
                         11 root     171 ki31     0K    64K CPU5    5  19.4H 100.00% {idle: cpu5}
                         11 root     171 ki31     0K    64K CPU4    4  19.4H 100.00% {idle: cpu4}
                         11 root     171 ki31     0K    64K CPU3    3  19.4H 100.00% {idle: cpu3}
                         11 root     171 ki31     0K    64K CPU1    1  19.4H 100.00% {idle: cpu1}
                         11 root     171 ki31     0K    64K RUN     2  19.4H 100.00% {idle: cpu2}
                         11 root     171 ki31     0K    64K CPU0    0  19.4H 99.27% {idle: cpu0}
                         12 root     -32    -     0K   320K WAIT    1   2:40  0.00% {swi4: clock}
                          0 root      76    0     0K   176K sched   0   1:18  0.00% {swapper}
                      18965 root      44    0  3316K  1340K select  2   0:18  0.00% apinger
                         12 root     -44    -     0K   320K WAIT    3   0:05  0.00% {swi1: netisr 0}
                          3 root      -8    -     0K     8K -       0   0:02  0.00% g_up
                         12 root     -64    -     0K   320K WAIT    7   0:02  0.00% {irq20: atapci0}
                         12 root     -68    -     0K   320K WAIT    0   0:02  0.00% {irq256: igb0:que}
                         12 root     -64    -     0K   320K WAIT    7   0:02  0.00% {irq22: ehci0 ehc}
                         14 root     -16    -     0K     8K -       2   0:02  0.00% yarrow
                      28786 root      44    0 53596K 20084K lockf   5   0:01  0.00% php
                         12 root     -32    -     0K   320K WAIT    1   0:01  0.00% {swi4: clock}
                          2 root      -8    -     0K     8K -       2   0:01  0.00% g_event
                         15 root     -64    -     0K    64K -       5   0:01  0.00% {usbus0}
                         12 root     -68    -     0K   320K WAIT    7   0:01  0.00% {irq274: bce0}
                          9 root      -8    -     0K     8K m:w1    5   0:01  0.00% g_mirror pfSenseMir
                          4 root      -8    -     0K     8K -       0   0:01  0.00% g_down
                         15 root     -64    -     0K    64K -       2   0:01  0.00% {usbus1}
                         12 root     -32    -     0K   320K WAIT    4   0:01  0.00% {swi4: clock}
                         15 root     -64    -     0K    64K -       3   0:01  0.00% {usbus0}
                         23 root      44    -     0K     8K syncer  2   0:01  0.00% syncer
                         15 root     -64    -     0K    64K -       6   0:01  0.00% {usbus1}
                         12 root     -32    -     0K   320K WAIT    2   0:00  0.00% {swi4: clock}
                         12 root     -68    -     0K   320K WAIT    5   0:00  0.00% {irq261: igb0:que}
                      12474 root      44    0  5912K  2352K bpf     0   0:00  0.00% tcpdump
                      24959 root      57    0 54620K 20024K keglim  2   0:00  0.00% php
                         12 root     -24    -     0K   320K WAIT    0   0:00  0.00% {swi6: task queue}
                         12 root     -32    -     0K   320K WAIT    2   0:00  0.00% {swi4: clock}
                         12 root     -32    -     0K   320K WAIT    1   0:00  0.00% {swi4: clock}
                         12 root     -68    -     0K   320K WAIT    1   0:00  0.00% {irq257: igb0:que}
                         12 root     -68    -     0K   320K WAIT    3   0:00  0.00% {irq259: igb0:que}
                      25118 root      44    0 53596K 16780K accept  0   0:00  0.00% php
                          8 root      44    -     0K     8K pftm    2   0:00  0.00% pfpurge
                         24 root      59    -     0K     8K sdflus  2   0:00  0.00% softdepflush
                         22 root      59    -     0K     8K vlruwt  2   0:00  0.00% vnlru
                         12 root     -68    -     0K   320K WAIT    7   0:00  0.00% {irq263: igb0:que}
                         21 root      59    -     0K     8K psleep  2   0:00  0.00% bufdaemon
                      13518 root      45    0 53596K 19708K keglim  5   0:00  0.00% php
                         12 root     -32    -     0K   320K WAIT    3   0:00  0.00% {swi4: clock}
                      12091 root      44    0  4944K  2492K select  7   0:00  0.00% syslogd
                         12 root     -32    -     0K   320K WAIT    7   0:00  0.00% {swi4: clock}
                      42301 root      44    0  3712K  2028K CPU2    2   0:00  0.00% top
                      25939 root      64   20  6588K  4336K keglim  6   0:00  0.00% lighttpd
                      42511 _ntp      44    0  3316K  1344K select  2   0:00  0.00% ntpd
                         12 root     -68    -     0K   320K WAIT    6   0:00  0.00% {irq262: igb0:que}
                         20 root      76 ki-6     0K     8K pollid  2   0:00  0.00% idlepoll
                      58160 root      44    0  3404K  1372K nanslp  2   0:00  0.00% cron
                         40 root      -8    -     0K     8K mdwait  2   0:00  0.00% md0
                       1389 root      64   20  7992K  3544K select  7   0:00  0.00% sshd
                       6888 root      68    0  3316K  1040K nanslp  0   0:00  0.00% minicron
                         17 root      59    -     0K     8K psleep  0   0:00  0.00% pagedaemon
                      
                      
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                      • T Offline
                        thinktank
                        last edited by

                        After taking this textdump I had to reboot since the system became unresponsive. Currently the system is not booting properly. It hangs after Starting Cron … Done.
                        No debug messages. I haven't added the tuning parameters in loader.local yet, so i know thats not the problem.

                        I'm one inch from using the two R310's as paperweights and getting new hardware  ;D

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                        • stephenw10S Offline
                          stephenw10 Netgate Administrator
                          last edited by

                          This looks a lot like the broadcom problem mentioned in the guide. Something in the driver/hardware combination causes it to use way more mbufs than other cards. If you get it to reboot what is your mbuf usage on the dashboard?
                          Alternatively:

                          No problems on my boxes with that driver but if you are on the 64bit build do a netstat -m and check the following line

                          0/0/0 requests for mbufs denied (mbufs/clusters/mbuf+clusters)

                          If they are NOT zero then increase the value of kern.ipc.nmbclusters.

                          Are you running 64bit?

                          Steve

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                          • T Offline
                            thinktank
                            last edited by

                            At first I went for 64-bit, but after a while of headbashing i swapped it in for 32-bit.

                            Didn't manage to get the 32-bit booting again so now i'm back in 64-bit.

                            I'll do some checking today and i'll post all debug informasjon I can get hold of.

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                            • T Offline
                              thinktank
                              last edited by

                              Here is a little update.

                              I have just reinstalled Pfsense with 64-bit. I'm currently only using the two Intel cards.

                              System seems responsive so far but the MBUF is: 17670/25600.

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                              • T Offline
                                thinktank
                                last edited by

                                Added the following to loader.conf.local:

                                kern.ipc.nmbclusters="131072"
                                hw.bce.tso_enable=0
                                hw.pci.enable_msix=0
                                
                                

                                This seems to have fixed the issues. I'll let it run for week and do some stresstesting, but so far it seems stable.

                                A big thanks to wallabybob and stephenw10 for helping me out!

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                                • S Offline
                                  stratoscott
                                  last edited by

                                  Hello,
                                  these settings are avalaible on pf 2.0.1 amd64 ?
                                  Thanks

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                                  • T Offline
                                    thinktank
                                    last edited by

                                    Hi,

                                    Yes, you have to create the loader.conf.local in /boot/

                                    Add these three lines:

                                    kern.ipc.nmbclusters="131072"
                                    hw.bce.tso_enable=0
                                    hw.pci.enable_msix=0
                                    

                                    And reboot.

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                                    • M Offline
                                      MaxFontana
                                      last edited by

                                      Sorry for this long delay. Being actually the one who posted this request, implies at least an update from me ;-)
                                      I can confirm that modifying the above mentioned files did the trick! Everything running flawlessly! ( using a del r210 with a Broadcom card and an Intel I3 cpu)
                                      Thanks so much for your help!
                                      Regards
                                      max
                                      Italy

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