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    Problem with WAN Interface with French ISP

    Scheduled Pinned Locked Moved General pfSense Questions
    12 Posts 4 Posters 3.9k Views
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    • A Offline
      Alesk13Fr
      last edited by

      Nobody can help me ?

      1 Reply Last reply Reply Quote 0
      • chpalmerC Offline
        chpalmer
        last edited by

        The problem is my Box is using the same method for all 4 port, the box is on Bridge mode, so no router or DMZ is used, only direct connection via the Web, but the ISP is using a strange system, who use an internal DHCP Server ONLY for his TV Receiver, something like 192.169.0.X, and when the Box need to update or access to thte TV Receiver, my Pfsense who is plug directly to the Box in Static Public IP Address, is freezing.

        So if I read correctly- Your ISP device is the cause of the problem, right?

        On pfSense, you can bring up a "gateways" widget on the dashboard that should show when the gateway is down…

        Triggering snowflakes one by one..
        Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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        • A Offline
          Alesk13Fr
          last edited by

          Hi ChPalmer,

          Thank you for your reply !

          I'm not sure to understand what you said. I must use Gateway instead of Static IP Adress (Basic configuration like ATM) on this NetCard ?

          Have-you a related page on WiKi or Forum somewhere ?

          Thanks again for your help.

          Best regards,
          Alex.

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          • chpalmerC Offline
            chpalmer
            last edited by

            Hi Alesk13Fr:

            If its easier for you there are some other language forums lower down in the list…

            Here is a screenshot of what I mean...  Would this do what you ask?  It changes when the gateway goes down.

            dashboard.JPG
            dashboard.JPG_thumb

            Triggering snowflakes one by one..
            Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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            • A Offline
              Alesk13Fr
              last edited by

              Hi ChPalmer,

              Thank you for your help, and to have take the time to do this screen shot.

              I've tried to get some help from French Forum, but nobody is able to help me, this is why I've ask here ! Because I'm sure somebody have the clue !

              Ok, I'll give a try with Gateway, I'm looking on the web to find some related pages !

              Do you think, using 2 Gateway on the same ISP is resolving my problem ? Is a way to get a cron task to "renew" the WAN if is still down ?

              Thanks again.

              Best regards.
              Alex.

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              • chpalmerC Offline
                chpalmer
                last edited by

                Ok, I'll give a try with Gateway,

                If you put that widget on you dashboard you should be able to see if a gateway goes down.

                Do you think, using 2 Gateway on the same ISP is resolving my problem ?

                Not if their box is locking up.

                When this happens, does the WAN address of your pfSense box change?

                CRON job would probably work but I have no experience with it.

                Triggering snowflakes one by one..
                Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                • A Offline
                  Alesk13Fr
                  last edited by

                  Ok, I'll give a try with Gateway,

                  If you put that widget on you dashboard you should be able to see if a gateway goes down.

                  I'm seeing already down, because all my Lan can't access the Web, I'm seeing on Seven the Internet access crossed-out, so I know I must log on PfSense terminal and type ifconfig rl0 down, and after, ifconfig rl0 up, all is back to normal with this, and the Internet access is fine.

                  Do you think, using 2 Gateway on the same ISP is resolving my problem ?

                  Not if their box is locking up.

                  Ok, I understand.

                  When this happens, does the WAN address of your pfSense box change?

                  No, the configuration haven't changed, still on the right Public address with the correct gateway and dns.

                  CRON job would probably work but I have no experience with it.

                  Ok, thanks !

                  Thanks again for your help.

                  Best regards,
                  Alex.

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                  • H Offline
                    heper
                    last edited by

                    the slow responding webgui can happen when pfsense "thinks" it is still online, but actually isn't. The slow responding is because pfsense is unable to do dns lookups.

                    -change your monitor ip to a public ip address, your isp's dns servers/google dns/….
                    -set some dns servers and make sure to set the appropriate gateway for them

                    if you lose connection, pfsense will notice and the webgui shouldn't be slow anymore

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                    • A Offline
                      Alesk13Fr
                      last edited by

                      Hi Heper,

                      Thank you for your reply, I'm sorry to reply only now, I was to the Hospital and I'm back at home for the moment.

                      I'm not sure to understand what you mean by :

                      @heper:

                      -change your monitor ip to a public ip address, your isp's dns servers/google dns/….

                      What's the "monitor ip" ? Where I can find it on PfSense ? I must setup gateway for my ISP if I'm right ? How to do it ? (Wiki somewhere ?)

                      Thanks again for your help.

                      Sincerely,
                      Alex.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        The 'monitor IP' is the address that pfSense uses to know if a WAN connection is Up or Down.
                        See: http://doc.pfsense.org/index.php/Multi-WAN_2.0#Monitor_IP

                        Steve

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                        • A Offline
                          Alesk13Fr
                          last edited by

                          Hi stephenw10 ,

                          thank you for your reply.

                          I've understand and find (ty Google) how to change the monitor IP, in "Advanced" "Routing" !

                          Is it a way to have PfSense automatically trying to renew/release and so getting back the Gateway up automatically ? In fact I would like to have PfSense automatically do "renew/release" effect on the WAN Interface when my Monitor IP isn't accessible !

                          If somebody can help me …

                          Thanks in advance, and thanks again stephenw10 !

                          Sincerely,
                          Alex.

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