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    Multiple WAN DNS issue when primary fails

    Scheduled Pinned Locked Moved Routing and Multi WAN
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    • C
      cmb
      last edited by

      What are your gateway monitor IPs? What do your static routes for the DNS IPs look like under Diag>Routes?

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      • K
        KyferEz
        last edited by

        WAN Gateway Monitor IP: 75.xxx.xxx.1
        WAN2 Gateway Monitor IP: 65.xxx.xxx.1

        See image for Diag->Routes. The first one is WAN active. The second one is WAN2 active.

        ![WAN Active.png](/public/imported_attachments/1/WAN Active.png)
        ![WAN Active.png_thumb](/public/imported_attachments/1/WAN Active.png_thumb)
        ![WAN2 Active.png](/public/imported_attachments/1/WAN2 Active.png)
        ![WAN2 Active.png_thumb](/public/imported_attachments/1/WAN2 Active.png_thumb)

        Home Lab:
        Dell r310 Quad core 32GB RAM & 4 3TB SAS
        Intel Server 2 Quad core 24GB RAM & 6 2TB SAS
        Dell r410 Dual Hex core 24GB RAM & 4 1TB SAS
        HP Proliant DL380 Gen7 2 Quad core 24GB RAM & 6 1TB SAS
        28port POE Gb Cisco SG300-28P
        24port POE Gb Managed Netgear
        24port Catalyst Switch
        Cicso 1900 router
        OPNsense
        Sophos UTM
        6 NetScaler VPX3000
        2 VOIP phones Cisco SPA500
        Cisco Air SAP1602 AP

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        • K
          KyferEz
          last edited by

          See anything wrong there?

          Home Lab:
          Dell r310 Quad core 32GB RAM & 4 3TB SAS
          Intel Server 2 Quad core 24GB RAM & 6 2TB SAS
          Dell r410 Dual Hex core 24GB RAM & 4 1TB SAS
          HP Proliant DL380 Gen7 2 Quad core 24GB RAM & 6 1TB SAS
          28port POE Gb Cisco SG300-28P
          24port POE Gb Managed Netgear
          24port Catalyst Switch
          Cicso 1900 router
          OPNsense
          Sophos UTM
          6 NetScaler VPX3000
          2 VOIP phones Cisco SPA500
          Cisco Air SAP1602 AP

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          • C
            cmb
            last edited by

            That seems to be correct, without having a more complete view of the system I can't say for sure but definitely looks fine. You'll have a route for each DNS server out the appropriate WAN. Pinging from the console, or Diag>Ping choosing LAN, to the DNS server IPs will verify you have connectivity. Trying to dig directly to each will verify DNS connectivity to them.

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            • K
              KyferEz
              last edited by

              @cmb:

              That seems to be correct, without having a more complete view of the system I can't say for sure but definitely looks fine. You'll have a route for each DNS server out the appropriate WAN. Pinging from the console, or Diag>Ping choosing LAN, to the DNS server IPs will verify you have connectivity. Trying to dig directly to each will verify DNS connectivity to them.

              Ok, thanks. I'll look into that. Assuming I still can't get it to work, would you be willing to login to the box and take a look around?

              Home Lab:
              Dell r310 Quad core 32GB RAM & 4 3TB SAS
              Intel Server 2 Quad core 24GB RAM & 6 2TB SAS
              Dell r410 Dual Hex core 24GB RAM & 4 1TB SAS
              HP Proliant DL380 Gen7 2 Quad core 24GB RAM & 6 1TB SAS
              28port POE Gb Cisco SG300-28P
              24port POE Gb Managed Netgear
              24port Catalyst Switch
              Cicso 1900 router
              OPNsense
              Sophos UTM
              6 NetScaler VPX3000
              2 VOIP phones Cisco SPA500
              Cisco Air SAP1602 AP

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              • K
                KyferEz
                last edited by

                Well, it's setup and working, but the fallover doesn't work, so if either dsl modem fails, the whole thing craps out. I have no idea why.

                Home Lab:
                Dell r310 Quad core 32GB RAM & 4 3TB SAS
                Intel Server 2 Quad core 24GB RAM & 6 2TB SAS
                Dell r410 Dual Hex core 24GB RAM & 4 1TB SAS
                HP Proliant DL380 Gen7 2 Quad core 24GB RAM & 6 1TB SAS
                28port POE Gb Cisco SG300-28P
                24port POE Gb Managed Netgear
                24port Catalyst Switch
                Cicso 1900 router
                OPNsense
                Sophos UTM
                6 NetScaler VPX3000
                2 VOIP phones Cisco SPA500
                Cisco Air SAP1602 AP

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                • H
                  heper
                  last edited by

                  Allow DNS server list to be overridden by DHCP/PPP on WAN = CHECKED  <– uncheck this

                  also you could try setting 8.8.8.8 or 8.8.4.4 as dns server without having a gateway specified (but this shouldn't be necessary)
                  you could try to traceroute the dns servers themselfs when you unplug either and see where it goes wrong

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                  • L
                    lolek
                    last edited by

                    Hello KyferEz,
                    I have read your topic, I have the same problem as you, I tried the suggestions from the post but nothing resolved.
                    Have you resolved the problem?
                    Thanks

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                    • K
                      KyferEz
                      last edited by

                      Nope. none of the suggestions helped. I think it may be a bug in the release…

                      Home Lab:
                      Dell r310 Quad core 32GB RAM & 4 3TB SAS
                      Intel Server 2 Quad core 24GB RAM & 6 2TB SAS
                      Dell r410 Dual Hex core 24GB RAM & 4 1TB SAS
                      HP Proliant DL380 Gen7 2 Quad core 24GB RAM & 6 1TB SAS
                      28port POE Gb Cisco SG300-28P
                      24port POE Gb Managed Netgear
                      24port Catalyst Switch
                      Cicso 1900 router
                      OPNsense
                      Sophos UTM
                      6 NetScaler VPX3000
                      2 VOIP phones Cisco SPA500
                      Cisco Air SAP1602 AP

                      1 Reply Last reply Reply Quote 0
                      • C
                        cmb
                        last edited by

                        @KyferEz:

                        I think it may be a bug in the release…

                        it's not.

                        1 Reply Last reply Reply Quote 0
                        • K
                          KyferEz
                          last edited by

                          @cmb:

                          it's not.

                          So what do I try next then?

                          Home Lab:
                          Dell r310 Quad core 32GB RAM & 4 3TB SAS
                          Intel Server 2 Quad core 24GB RAM & 6 2TB SAS
                          Dell r410 Dual Hex core 24GB RAM & 4 1TB SAS
                          HP Proliant DL380 Gen7 2 Quad core 24GB RAM & 6 1TB SAS
                          28port POE Gb Cisco SG300-28P
                          24port POE Gb Managed Netgear
                          24port Catalyst Switch
                          Cicso 1900 router
                          OPNsense
                          Sophos UTM
                          6 NetScaler VPX3000
                          2 VOIP phones Cisco SPA500
                          Cisco Air SAP1602 AP

                          1 Reply Last reply Reply Quote 0
                          • J
                            jfine
                            last edited by

                            I ran into a similar issue today when a manhole fire fried some of our fiber. The connection failed over as expected but DNS didn't.

                            One of the things I noticed is that you can't apparently use the same DNS servers on multiple WANs. Can someone confirm this? I'd really like to use the same DNS servers on both WANs.

                            Also like @KyferEz noted, although the routing shows each DNS IP associated with the appropriate gateway (Diag->Routes), the interface status (Status->Interfaces) shows all DNS IPs with the first WAN connection, which I believe might be a bug.

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                            • S
                              Supermule Banned
                              last edited by

                              redmine.pfsense.org and report it there….

                              1 Reply Last reply Reply Quote 0
                              • pttP
                                ptt Rebel Alliance
                                last edited by

                                I don't know if this can help to "KyferEz" with his problem, but i have configured my pfSense this way, and don't have noticed DNS issues

                                pfS_DNS.PNG
                                pfS_DNS.PNG_thumb

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                                • J
                                  jfine
                                  last edited by

                                  @ptt Would you mind taking a screen shot of two additional pages to help confirm what I'm seeing? Diagnostics -> Routes (IPv4 table) and Status -> Interfaces. I'm curious how your four DNS servers get assigned.

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                                  • pttP
                                    ptt Rebel Alliance
                                    last edited by

                                    Here the Routes SS ( DNS marked in red )

                                    In Status -> Interfaces, all DNS servers are listed in WAN1,  WAN2 doesn't show any DNS ( the "ISP DNS servers" dont even appear in WAN2 )

                                    pfS_Routes.PNG
                                    pfS_Routes.PNG_thumb

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                                    • L
                                      lolek
                                      last edited by

                                      Hello,
                                      I see the @ptt routing table, I think the dns are correct, just in my routing table.
                                      I noticed in my pfsense machine, that the default route in Diagnostics -> Routes (IPv4 table) remains the same whatever WAN is online(I unplugged every WAN to test), maybe a problem in Gateway Groups, look in my gateway groups, I think is correct.
                                      Also for my 2 gateways I don't check "default route" for these.
                                      Regards

                                      gw.jpg
                                      gw.jpg_thumb
                                      gw1.jpg
                                      gw1.jpg_thumb

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                                      • luckman212L
                                        luckman212 LAYER 8
                                        last edited by

                                        I didn't read this entire thread word for word but, I have seen similar issues.  It seems (am I correct??)  that pfSense assigns static routes to specific DNS servers if a specific gateway is selected on the General setup page.  I assume this is so 'apinger' can detect if a GW is really down when pings to that monitor IP start failing instead of sending them over the other connection??  not sure.  but add me to the "me too" list of people who would like to know the "correct" way to assign these values.

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                                        • C
                                          cmb
                                          last edited by

                                          @luckman212:

                                          I didn't read this entire thread word for word but, I have seen similar issues.  It seems (am I correct??)  that pfSense assigns static routes to specific DNS servers if a specific gateway is selected on the General setup page.  I assume this is so 'apinger' can detect if a GW is really down when pings to that monitor IP start failing instead of sending them over the other connection??  not sure.  but add me to the "me too" list of people who would like to know the "correct" way to assign these values.

                                          You must have at least one DNS server pointing to each WAN if you're using the DNS forwarder as your clients' DNS server. The WAN you pick sets a static route so the firewall goes out that WAN to reach that DNS server. You cannot use a single DNS server IP on more than one WAN (though I'm not sure offhand if there's input validation to prevent that, it won't work). There are exceptions to that if you get into policy routing traffic initiated by the firewall but that's more complex than what most people will get into.

                                          If you're not using the DNS forwarder, your internal DNS servers must be going out of a failover or load balancing gateway group so you still have DNS when one fails.

                                          @jfine:

                                          Also like @KyferEz noted, although the routing shows each DNS IP associated with the appropriate gateway (Diag->Routes), the interface status (Status->Interfaces) shows all DNS IPs with the first WAN connection, which I believe might be a bug.

                                          That's just how it's displayed, all the system's DNS servers show there.

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                                          • J
                                            jfine
                                            last edited by

                                            @cmb
                                            Thanks so much for that clarification. It makes sense now.

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