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    Cable modem upgrade, now can't access dmz'd web server

    Scheduled Pinned Locked Moved NAT
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    • P
      podilarius
      last edited by

      You can do a split dns so that the internal clients access it via the DMZ address and not the external ip.

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      • C
        cmb
        last edited by

        Doesn't it have just a dumb bridge mode of sorts so it's not involved in anything to do with IPs? Pretty much all cable modems do. That's what you want if it's possible.

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        • E
          esheesle
          last edited by

          @cmb:

          Doesn't it have just a dumb bridge mode of sorts so it's not involved in anything to do with IPs? Pretty much all cable modems do. That's what you want if it's possible.

          Apparently not.  Ughh.  Arris Touchstone modem.  So if anyone knows a trick, just shout.

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          • B
            bardelot
            last edited by

            Ask your ISP. I believe they can be reconfigured from their side.

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            • johnpozJ
              johnpoz LAYER 8 Global Moderator
              last edited by

              If its doing nat its not a modem..

              What is the model number of this gateway you have?

              None of these arris cable modems say anything about doing nat.. Thats because they are "modems" and modems don't do NAT ;)

              http://www.arrisi.com/product_catalog/touchstone/cable_modems.asp

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.8, 24.11

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              • E
                esheesle
                last edited by

                @johnpoz:

                If its doing nat its not a modem..

                What is the model number of this gateway you have?

                None of these arris cable modems say anything about doing nat.. Thats because they are "modems" and modems don't do NAT ;)

                http://www.arrisi.com/product_catalog/touchstone/cable_modems.asp

                Very true, modems don't do nat.  gateway is the better term i guess.  not sure of the exact model but def arris touchstone docsis 3.0 gateway.  It has wireless and 4 ethernet ports, hence the nat'ing i guess.  I managed to figure out a work around with the split dns that doesn't completely remove my internal dns server.  i pointed my internal dns server at my pfsense for my 2 domain names only, and everything else resolves to the internet.  Seems to be pretty speedy so I'm happy.

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                • JSmoradaJ
                  JSmorada
                  last edited by

                  I'm having a similar problem after being upgraded from Comcast standard to business class service. They replaced the Arris modem with an SMC SMCD3G-CCR DOCSIS 3.0 Gateway Modem. I have the PfSense 2.0 box attached to one of the lan ports on the SMC modem. Everything works except a web server I have on the local network which cannot be accessed from the outside world. The only option I have is to add the PfSense box to the DMZ of the SMC box, which didn't fix the problem. There isn't any option on the SMC box to disable its firewall and I don't want to attach the web server directly to the SMC box. Any ideas?

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                  • johnpozJ
                    johnpoz LAYER 8 Global Moderator
                    last edited by

                    well your behind a gateway so double natting.  Putting the pfsense wan IP into the dmz should allow what you want, as long as forwarding on the pfsense box.

                    You could have issue with same network on wan vs lan now that pfsense is behind nat??

                    If you tried the dmz option I would assume you just messed that up, or there is something blocking you before your gateway even?

                    How exactly where you trying to access this webserver - if you were trying to do nat reflect, ie from box inside then yeah the double nat would cause problems with this because you would be hitting the comcast gateway and does it support nat refection?

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.11 | Lab VMs 2.8, 24.11

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                    • JSmoradaJ
                      JSmorada
                      last edited by

                      I got hold of Comcast and they turned off the "firewall" function, but it's not acting as a bridge. It still has a WAN ip address and a LAN address. Correct me if I'm wrong, but what I need them to do is configure it to act as a modem, not a gateway; i.e. eliminate the LAN address and place the WAN address on the ethernet port where the pfSense box is connected.

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                      • johnpozJ
                        johnpoz LAYER 8 Global Moderator
                        last edited by

                        Yes since you already have a NAT router, pfsense - you have little reason for your "modem" to do nat as well.

                        But if you place your devices in DMZ mode of this nat router - then it would work.  I just think your trying to access via nat reflection.  Which no will not work unless the device with the public IP your trying to access from inside support nat reflection.

                        Optimal setup is not to double nat.

                        An intelligent man is sometimes forced to be drunk to spend time with his fools
                        If you get confused: Listen to the Music Play
                        Please don't Chat/PM me for help, unless mod related
                        SG-4860 24.11 | Lab VMs 2.8, 24.11

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                        • AhnHELA
                          AhnHEL
                          last edited by

                          You cant just turn off the firewall function.  You need to get your cable company to put your gateway into bridge mode.  This would require a phone call to your cable company and allow them to transfer your service call to an elevated support tech who has the authority to fulfill that task.  Standard phone support employees will not be able to help you in this regard.

                          AhnHEL (Angel)

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                          • chpalmerC
                            chpalmer
                            last edited by

                            @onhel:

                            You cant just turn off the firewall function.  You need to get your cable company to put your gateway into bridge mode.  This would require a phone call to your cable company and allow them to transfer your service call to an elevated support tech who has the authority to fulfill that task.  Standard phone support employees will not be able to help you in this regard.

                            That totally depends on which cable company serves your area.

                            Where I live the cable company totally disowns any function of the device after the modem function. Comcast  business on the other hand seems to want to control your entire network.

                            Triggering snowflakes one by one..
                            Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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