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    New install - no browser menu or internet communication

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • W
      wallabybob
      last edited by

      @stephenw10:

      How did your Win7 machine get that address?

      Maybe it didn't. Maybe xtek was pinging that address and thought the response was coming from the windows machine.

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      • X
        xtek
        last edited by

        When I hook up the firewall cables to the modem and Win box, I don't have any internet. So to post here, I have to disconnect from the firewall LAN and plug back into the modem. Then I can post here and determine my IP.

        Hope that's not a problem.

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        • X
          xtek
          last edited by

          I'm running a Firefox addon that shows my windows box IP, and I verified it through a online tool too.

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          • X
            xtek
            last edited by

            I'm looking at getting 2 of these cards from eBay to replace the antique ones I'm using now. Any thoughts?

            Intel PRO/100 S PCI RJ-45 Fast Ethernet Network Adapter LAN Like New PILA8460C3

            And  - is a crossover adapter as functional as buying a crossover cable? It's a lot cheaper and I've got extra Cat5e cables.

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            • W
              wallabybob
              last edited by

              @xtek:

              I'm running a Firefox addon that shows my windows box IP, and I verified it through a online tool too.

              That might show the user's view of your IP (the public IP of your modem) rather than the actual IP of your computer. Because of the limited number of IPv4 addresses most home users access the Internet through a NAT (Network Address Translation) box so the private IP addresses space (192.168.0.0 to 192.168.255.255 among others) can be reused.

              In Windows start a command prompt window and give the command```
              ipconfig

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              • X
                xtek
                last edited by

                Sorry about that. All this IP/WAN/LAN stuff is mostly new to me. Ipconfig says 192.168.1.64.

                It sounds like we're back to a problem with one or both of the cards I'm using. I'm going to order a couple replacements tonight and we'll try again when they come in. wallabybob, I do appreciate the input you and stephenw10 have given me.

                Xavier

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                • W
                  wallabybob
                  last edited by

                  @xtek:

                  Sorry about that. All this IP/WAN/LAN stuff is mostly new to me. Ipconfig says 192.168.1.64.

                  Is that with the Win7 box connected to the modem?

                  @xtek:

                  It sounds like we're back to a problem with one or both of the cards I'm using. I'm going to order a couple replacements tonight and we'll try again when they come in.

                  Lets get your pfSense configuration right first. There are a few important details that are unclear to me. Have you changed your pfSense LAN interface to 192.168.2.1/24 with DHCP enabled? Did you reboot after that change? (It has been my experience a reboot is sometimes necessary for a "major" configuration change to take effect.) If you then connect your Win7 box to the pFsense LAN interface does it get an IP address in the DHCP range you configured? If not, what address does it get?

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Ah! This is making a lot more sense this morning.  :)

                    Steve

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                    • X
                      xtek
                      last edited by

                      @wallabybob

                      Is that with the Win7 box connected to the modem?

                      Yes

                      Have you changed your pfSense LAN interface to 192.168.2.1/24 with DHCP enabled?

                      Yes

                      Did you reboot after that change?

                      Yes

                      If you then connect your Win7 box to the pFsense LAN interface does it get an IP address in the DHCP range you configured?

                      Yes, 192.168.2.11

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                      • W
                        wallabybob
                        last edited by

                        @xtek:

                        If you then connect your Win7 box to the pFsense LAN interface does it get an IP address in the DHCP range you configured?

                        Yes, 192.168.2.11

                        Good. You must have physical communication between your Win7 box and the pfSense box.

                        On the Win7 box, in a command prompt window, please type the following commands in turn and report if you get a ping response. If there is no ping reponse please report what ping reports:```
                        ping 192.168.2.1
                        ping 8.8.8.8
                        ping www.google.com

                        These will help determine if you have basic connectivity to the Internet and if you have a correctly configured Name Server.
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                        • X
                          xtek
                          last edited by

                          I just refreshed all the LAN/WAN settings we've discussed, rebooted, and… success! pfSense is running and I'm able to access the browser menu and have internet access.

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                          • X
                            xtek
                            last edited by

                            Now that I can access the browser menu, do you guys have any recommendations on a setup guide? I've watched a couple YouTube videos but they seemed more oriented toward networked systems.

                            Thanks a bunch. I'd never have figured all that stuff out.

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                            • W
                              wallabybob
                              last edited by

                              I'm glad you have it working now.

                              There is a variety of setup guides, how-tos and faq at http://doc.pfsense.org

                              Can you be more specific about what your looking for in a setup guide. What level of knowledge should the setup guide assume?

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Nice.  :)

                                So just to clarify this I read back through the thread and it looks to me as though it should have started working once you had enabled DHCP on the pfSense LAN interface. The only thing that has happened since is that you rebooted the box, something that I said shouldn't be necessary but Wallabybob recommended. Does that sound right?
                                Also I can see that I made some assumptions early on that turned out to be wrong. A lesson for me there I think.

                                @xtek:

                                Now that I can access the browser menu, do you guys have any recommendations on a setup guide?

                                I'm not quite sure what you are asking for here. The first time you access the webgui you are presented with a wizard for setting up all the basic requirements for a firewall/router. The default setup is to allow all traffic from the LAN side out onto the internet and to block any new connections from the internet to your internal machines. You can change this by adding appropriate firewall rules if or when you need to.

                                There are two things I would recommend you change.
                                In the web interface go to Interfaces: WAN: Because your WAN interface has a private IP address, 192.168.1.X, you should un-check the setting 'Block private networks' at the bottom of that page.
                                Go to System: Advanced: In the 'Secure shell' section, check 'Enable Secure Shell'. This will take a few moments. Doing this will allow you connect to the pfSense console via SSH using, for example, Putty in Windows. This means you can access the box from another room etc and also copy and paste from the console window which can be very useful.

                                A further change would be to try to move your public IP address from the modem WAN interface to the pfSense WAN interface. This can be achieved by putting the modem in bridge mode and connecting via PPPoE directly from pfSense. It makes things like port forwarding far easier and avoids double NAT. I wouldn't recommend you try this straight away though!  ;)

                                Steve

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                                • X
                                  xtek
                                  last edited by

                                  I'm comfortable with Windows, command line, and most hardware but the whole networking area is new to me. So for our purposes here,  I'd say a novice guide would be appropriate.

                                  @stephenw10 - sorry about that confusion, my blunder on the IP.

                                  Thanks again to wallabybob and stephenw10 for the assistance. I'm very happy pfSense is functional and looking forward to learning how to set it up.

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    No need to apologise. Like I said I made some incorrect assumptions that came back to bite me.  ;)

                                    It would be nice to know if you think that rebooting the pfSense box was the only further change required though.

                                    Steve

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                                    • X
                                      xtek
                                      last edited by

                                      I think that when we set the proper LAN address range and enabled DHCP it would have worked. This morning I simply went back through the steps you and I had previously discussed to be sure I hadn't made a mistake, and the rebooted the console. So yes, I believe rebooting made the difference. The tip off was when the console boot didn't hang for a couple minutes trying to reach the time server.

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                                      • W
                                        wallabybob
                                        last edited by

                                        @stephenw10:

                                        The only thing that has happened since is that you rebooted the box, something that I said shouldn't be necessary but Wallabybob recommended.

                                        My experience has been that things like moving a subnet from one interface to another and deleting a conflicting subnet from an interface seem to require a reboot to take effect. They are probably not things experienced users do regularly.

                                        @stephenw10:

                                        Also I can see that I made some assumptions early on that turned out to be wrong. A lesson for me there I think.

                                        Often problems are reported with inadequate information so it is necessary to make some assumptions to get started. After a few request/reply exchanges with nothing conflicting with the assumptions its easy to forget that the starting point was assumptions.

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