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Dual WAN with Failover Not Working

Routing and Multi WAN
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  • R
    rober1sf
    last edited by Aug 12, 2013, 7:54 PM

    Hello,

    We are testing a pfSense appliance (Netgate 3-LAN varity hardware) running pfSense 2.0.3 Release 4G x86 NanoBSD. My configuration (for testing purposes) is as follows:

    LAN: IP=192.168.0.254/24 [DHCP Range .100-.200]
    WAN: IP=192.168.5.9/24 Default Gateway=192.168.5.254
    OPT WAN: IP= 192.168.250.9/24 Default Gateway=192.168.250.254
    (NOT blocking private networks or bogon networks.)

    I have 2 DNS servers setup in SYSTEM>GENERAL SETUP; one assigned to WAN, and the other assigend to OPT WAN.

    In SYSTEM>ROUTING GATEWAYS, the 192.168.5.254 gateway monitors 8.8.4.4 and the 192.168.250.254 gateway monitors 8.8.8.8

    In SYSTEM>ROUTING GROUPS, I have a group called "FAIL_OVER_TEST" with WANGW (WAN) as Tier 1, and WAN2GW (OPT WAN) as Tier 2; trigger level = Packet Loss

    In FIREWALL>RULES LAN I have the default Anti-Lockout rule on top, and the default Allow LAN to ANY rule below that; HOWEVER, I modified that rule and pointed it to my Gateway Group "FAIL_OVER_TEST".

    The pfSense will failover to the OPT WAN when I physically disconnect the WAN ethernet cable, and it will re-connect to the WAN when that cable is reconnected (no problems there).

    Problem is, when I "disable" the Internet on the WAN port, leaving it physically connected to the port on the pfSense, the STATUS>GATEWAYS GATEWAYS page still shows that WAN is online and pinging, even though the PC can't ping 8.8.4.4, and the PING tool in pfSense can't ping 8.8.4.4 either!

    (How I "disable" the Internet on the WAN interface is by creating a firewall rule on the router that feeds the pfSense for 192.168.5.9, blocking all traffic.)

    Please help! I am fairly new to pfSense… not sure if I'm missing something in the config or not? To me, it seems like the software may have a flaw and that it never recogonizes when it can't actually ping out anymore, unless the cable is physically removed from the port.

    Thanks,

    Steve

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    • K
      kathampy
      last edited by Aug 13, 2013, 11:55 AM

      This is because you are manually setting the monitor IP address. Unless you are unable to ping the default gateway IP address, don't set the monitor IP. If you are setting the monitor IP address to 8.8.8.8 and 8.8.4.4 and also using them for DNS servers, then make sure you also set the appropriate gateway for each DNS server. You'll need to reboot pfSense after that so that it updates it's static routes.

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      • R
        rober1sf
        last edited by Aug 13, 2013, 12:22 PM

        I not using 8.8.8.8 or 8.8.4.4 for my DNS (I've actually used Comcast's DNS 1 for WAN 75.75.75.75 and Comcast's DNS 2 for OPT WAN 75.75.76.76).

        Should the monitor IP addresses for each WAN be blank then? Or should they be the respective default gateway IPs??

        Thank you!!

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        • K
          kathampy
          last edited by Aug 13, 2013, 12:48 PM

          Leave them blank.

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          • R
            rober1sf
            last edited by Aug 13, 2013, 7:17 PM

            That was a good idea. It didn't work though. By leaving the monitor IP blank, pfSense uses the default gateway as the monitor then and the default gateway is always ping-able even when the Internet is down.

            For instance, our static IP is 173.xx.xx.xx3 and our default gateway is 173.xx.xx.xx4 (the .xx4 address "belongs" to the Comcast gateway). I can ping .xx4 and unplug the coax cable to the Comcast gateway and .xx4 STILL pings. That's why I was trying to use a monitor IP that was external to my network.

            Now, the weird thing is that even monitoring 8.8.8.8, when I take WAN 1 down, the PING diag tool in pfSense will show 100% loss when pinging 8.8.8.8 (or any Internet IP for that matter); however, in STATUS>GATEWAYS it shows the WAN as still pinging/online?????????

            And I did setup an explicit (STATIC ROUTE) for 8.8.8.8/32 thorugh the 192.168.5.254 WAN gateway.

            ???

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            • K
              kathampy
              last edited by Aug 13, 2013, 7:50 PM

              That happens when both WANs have the same gateway address like if they're from the same ISP. Use 8.8.8.8 as monitor and DNS address for WAN1 and 8.8.4.4 for monitor and DNS address for WAN2. pfSense should automatically create the appropriate interface based static routes. You'll need to reboot to clear it up.

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              • K
                kejianshi
                last edited by Aug 13, 2013, 8:02 PM

                I have yet to figure out…  Why won't pfsense let you configure a single monitor IP for multiple WANs as gateway monitor?

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                • R
                  rober1sf
                  last edited by Aug 13, 2013, 8:09 PM

                  Ok, tried that too and it didn't work. It shouldn't be a DNS issue because we're trying to ping an IP address so there is no name for DNS to resolve.

                  Flaw in the software??

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                  • K
                    kathampy
                    last edited by Aug 14, 2013, 4:06 AM

                    pfSense itself won't use the failover unless you've enabled the gateway switching checkbox.

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                    • K
                      kathampy
                      last edited by Aug 14, 2013, 4:08 AM

                      No, mine works fine with multiple WANs with the same gateway. In my case the gateway doesn't respond to pings so I'm using 8.8.8.8 and 8.8.4.4. Settings them as the DNS servers for each WAN causes pfSense to create static routes forcing them through a particular logical interface.

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                      • R
                        rober1sf
                        last edited by Aug 14, 2013, 10:03 AM

                        Where is the gateway switching check box?

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                        • K
                          kathampy
                          last edited by Aug 14, 2013, 10:12 AM

                          It's somewhere in the general settings. That checkbox is only for pfSense's traffic itself to failover. Conditional routing for LAN clients will still failover regardless. This is why you must specify a gateway for each DNS server. That way DNS forwarding works even if gateway switching is disabled.

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                          • R
                            rober1sf
                            last edited by Aug 14, 2013, 2:57 PM

                            Here is my routing table and gateway status.

                            Notice that in STATUS>GATEWAYS it is still showing that it's pinging on WANGW (WAN 1) even though Internet traffic is disabled for that gateway.

                            ![Routing Table.JPG](/public/imported_attachments/1/Routing Table.JPG)
                            ![Routing Table.JPG_thumb](/public/imported_attachments/1/Routing Table.JPG_thumb)
                            ![Gateway Status.jpg](/public/imported_attachments/1/Gateway Status.jpg)
                            ![Gateway Status.jpg_thumb](/public/imported_attachments/1/Gateway Status.jpg_thumb)

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                            • R
                              rober1sf
                              last edited by Aug 14, 2013, 2:58 PM

                              Here is Firewall Rule for LAN, Gateway Groups, and Gateways.

                              ![Firewall Rule LAN.jpg](/public/imported_attachments/1/Firewall Rule LAN.jpg)
                              ![Firewall Rule LAN.jpg_thumb](/public/imported_attachments/1/Firewall Rule LAN.jpg_thumb)
                              ![Gateway Groups.jpg](/public/imported_attachments/1/Gateway Groups.jpg)
                              ![Gateway Groups.jpg_thumb](/public/imported_attachments/1/Gateway Groups.jpg_thumb)
                              Gateways.jpg
                              Gateways.jpg_thumb

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                              • R
                                rober1sf
                                last edited by Aug 14, 2013, 2:59 PM

                                Here is my General Setup…

                                Also, I cannot find the checkbox for gateway switching.

                                Hopefully these screenshots help; please let me know if another shot would help.

                                THANKS!

                                ![General Setup.jpg](/public/imported_attachments/1/General Setup.jpg)
                                ![General Setup.jpg_thumb](/public/imported_attachments/1/General Setup.jpg_thumb)

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                                • R
                                  rober1sf
                                  last edited by Aug 14, 2013, 4:24 PM

                                  Also, just for informational purposes… here is a Visio diagram of the setup I have for testing purposes of dual WAN with failover. I have to do this in a lab environment to prove the concept before I can do this for a client and have their site taken down.

                                  On "Router 1" in the diagram, I can physically disconnect that ethernet cable to the pfSense WAN and the pfSense WILL failover to the OPT WAN (WAN2); however, as noted in the diagram, when I create a firewall rule on "Router 1" to block any/all Internet traffic the pfSense does not see this... it thinks it can still ping its monitor IP even though the client PC and the pfSense ping tool cannot ping the monitor IP. In essence, the pfSense is failing over for physical loss but NOT packet loss.

                                  Hope this may add some clarity too.

                                  ![Dual WAN Test.jpg](/public/imported_attachments/1/Dual WAN Test.jpg)
                                  ![Dual WAN Test.jpg_thumb](/public/imported_attachments/1/Dual WAN Test.jpg_thumb)

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                                  • R
                                    rober1sf
                                    last edited by Aug 15, 2013, 1:58 PM

                                    Anyone??

                                    I'd like to get the pfSense working… just for proof of concept, I tried the exact same network schema setup with a Cisco RV042 Dual WAN router and it worked beautifully with about 10 min of setup.

                                    Please help.

                                    Thanks,

                                    Steve

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                                    • S
                                      srk3461
                                      last edited by Aug 16, 2013, 6:47 AM

                                      @rober1sf:

                                      Here is my General Setup…

                                      Also, I cannot find the checkbox for gateway switching.

                                      Hopefully these screenshots help; please let me know if another shot would help.

                                      THANKS!

                                      That b'cos you're looking at the wrong menu. It's under System -> Advanced -> Misc " Allow default gateway switching"
                                      Give this thread a read  http://forum.pfsense.org/index.php/topic,64612.msg350227.html#msg350227
                                      I've explained fail-over clearly in there. Good Luck!

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                                      • R
                                        rober1sf
                                        last edited by Aug 16, 2013, 10:51 AM

                                        I found gateway switching but checking that box hasn't made this work either.

                                        Also, srk3461, I think I've done what your other article says to do… What am I doing wrong? Do I need to have all 3 groups and LAN rules even if I'm NOT load balancing?

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                                        • K
                                          kathampy
                                          last edited by Aug 16, 2013, 10:59 AM

                                          First make it work with a single pfSense box with two public IP WAN interfaces so you understand exactly how to configure pfSense. Then build your (unnecessarily) complex network around it.

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