Talk Talk Fiber Broadband via BT Openreach modem in PPPoE - No Connection - UK
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Hi,
I've been trying to get my new Fiber connection working all day but have had no luck.
It works ok with the TalkTalk router.
The pfSense box was previously connected to an ADSL modem in half-bridge mode using PPPoE.
Talk Talk apparently doesn't need a username and password for PPPoE so I have entered talktalk in both to keep pfSense happy.
I called their automated password service which provides username and password and it confirmed that no username or password is required for TalkTalk fiber.I've tried rebooting the modem and the pfSense box with no change.
I also deleted the interfaces 'PPPs' connections which were there and tried to re-configure the PPPoE connection again.I also tried using both a crossover cable and a standard network cable with no change.
Can anyone help me with this please?
ppp log:
ppp: [wan_link0] PPPoE: Connecting to '' Sep 13 21:11:05 ppp: PPPoE: rec'd ACNAME "npe001.car-B22" Sep 13 21:11:05 ppp: [wan_link0] PPPoE: connection successful Sep 13 21:11:05 ppp: [wan_link0] Link: UP event Sep 13 21:11:05 ppp: [wan_link0] LCP: Up event Sep 13 21:11:05 ppp: [wan_link0] LCP: state change Starting --> Req-Sent Sep 13 21:11:05 ppp: [wan_link0] LCP: SendConfigReq #82 Sep 13 21:11:05 ppp: [wan_link0] PROTOCOMP Sep 13 21:11:05 ppp: [wan_link0] MRU 1492 Sep 13 21:11:05 ppp: [wan_link0] MAGICNUM fb69ed38 Sep 13 21:11:05 ppp: [wan_link0] LCP: rec'd Configure Request #111 (Req-Sent) Sep 13 21:11:05 ppp: [wan_link0] MRU 1492 Sep 13 21:11:05 ppp: [wan_link0] AUTHPROTO CHAP MD5 Sep 13 21:11:05 ppp: [wan_link0] MAGICNUM 331a3329 Sep 13 21:11:05 ppp: [wan_link0] LCP: SendConfigAck #111 Sep 13 21:11:05 ppp: [wan_link0] MRU 1492 Sep 13 21:11:05 ppp: [wan_link0] AUTHPROTO CHAP MD5 Sep 13 21:11:05 ppp: [wan_link0] MAGICNUM 331a3329 Sep 13 21:11:05 ppp: [wan_link0] LCP: state change Req-Sent --> Ack-Sent Sep 13 21:11:05 ppp: [wan_link0] LCP: rec'd Configure Reject #82 (Ack-Sent) Sep 13 21:11:05 ppp: [wan_link0] PROTOCOMP Sep 13 21:11:05 ppp: [wan_link0] LCP: SendConfigReq #83 Sep 13 21:11:05 ppp: [wan_link0] MRU 1492 Sep 13 21:11:05 ppp: [wan_link0] MAGICNUM fb69ed38 Sep 13 21:11:05 ppp: [wan_link0] LCP: rec'd Configure Ack #83 (Ack-Sent) Sep 13 21:11:05 ppp: [wan_link0] MRU 1492 Sep 13 21:11:05 ppp: [wan_link0] MAGICNUM fb69ed38 Sep 13 21:11:05 ppp: [wan_link0] LCP: state change Ack-Sent --> Opened Sep 13 21:11:05 ppp: [wan_link0] LCP: auth: peer wants CHAP, I want nothing Sep 13 21:11:05 ppp: [wan_link0] LCP: LayerUp Sep 13 21:11:05 ppp: [wan_link0] CHAP: rec'd CHALLENGE #1 len: 31 Sep 13 21:11:05 ppp: [wan_link0] Name: "npe001.car" Sep 13 21:11:05 ppp: [wan_link0] CHAP: Using authname "talktalk" Sep 13 21:11:05 ppp: [wan_link0] CHAP: sending RESPONSE #1 len: 29 Sep 13 21:11:05 ppp: [wan_link0] CHAP: rec'd FAILURE #1 len: 43 Sep 13 21:11:05 ppp: [wan_link0] MESG: CHAP authentication failure, unit 23546 Sep 13 21:11:05 ppp: [wan_link0] LCP: authorization failed Sep 13 21:11:05 ppp: [wan_link0] LCP: parameter negotiation failed Sep 13 21:11:05 ppp: [wan_link0] LCP: state change Opened --> Stopping Sep 13 21:11:05 ppp: [wan_link0] LCP: SendTerminateReq #84 Sep 13 21:11:05 ppp: [wan_link0] LCP: LayerDown Sep 13 21:11:05 ppp: [wan_link0] LCP: rec'd Terminate Request #112 (Stopping) Sep 13 21:11:05 ppp: [wan_link0] LCP: SendTerminateAck #85 Sep 13 21:11:06 ppp: [wan_link0] PPPoE: connection closed Sep 13 21:11:06 ppp: [wan_link0] Link: DOWN event Sep 13 21:11:06 ppp: [wan_link0] LCP: Down event Sep 13 21:11:06 ppp: [wan_link0] LCP: state change Stopping --> Starting Sep 13 21:11:06 ppp: [wan_link0] Link: reconnection attempt 22 in 3 seconds
var/etc/mpd_wan.conf:
startup: # configure the console set console close # configure the web server set web close default: pppoeclient: create bundle static wan set iface name pppoe0 set iface route default set iface disable on-demand set iface idle 0 set iface enable tcpmssfix set iface up-script /usr/local/sbin/ppp-linkup set iface down-script /usr/local/sbin/ppp-linkdown set ipcp ranges 0.0.0.0/0 0.0.0.0/0 set ipcp enable req-pri-dns set ipcp enable req-sec-dns #log -bund -ccp -chat -iface -ipcp -lcp -link create link static wan_link0 pppoe set link action bundle wan set link disable multilink set link keep-alive 10 60 set link max-redial 0 set link disable chap pap set link accept chap pap eap set link disable incoming set link mtu 1492 set auth authname "talktalk" set auth password talktalk set pppoe service "" set pppoe iface vr0 open^M
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What modem do Talktalk provide?
Do you need to enter a service name?Can you check to see what credentials the talktalk router sends?
Can edit the authname to "" ?
Steve
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Hi,
Thanks for replying.
Talk Talk provide a router. I have a D-Link DSL-3780.
The telecoms engineer provided the modem - HG612 Huawei branded BT openreach.
I downloaded a backup of the rom file from the router via the gui and there doesn't appear to be any authentification, other than for ADSL use.
I don't see a service name either.
I've tried the ADSL details but without any change.
I changed the authname to "" but it still doesn't connect. -
Hmm, do the logs show it trying to connect with ""?
It's hard to know quite what to expect here, perhaps hit a talktalk forum to find out what other people are doing.
I have a FTTC connection from BT also using the HG612 modem. I lifted the username from the BT supplied homehub, it's the same for all homehubs, and used a random password. Connected no problems. However although talktalk will be using a lot Openreach's equipment they probably have their own authentication servers so your connection setup would differ.
default: pppoeclient: create bundle static opt4 set iface name pppoe1 set iface disable on-demand set iface idle 0 set iface enable tcpmssfix set iface up-script /usr/local/sbin/ppp-linkup set iface down-script /usr/local/sbin/ppp-linkdown set ipcp ranges 0.0.0.0/0 0.0.0.0/0 #log -bund -ccp -chat -iface -ipcp -lcp -link create link static opt4_link0 pppoe set link action bundle opt4 set link disable multilink set link keep-alive 10 60 set link max-redial 0 set link disable chap pap set link accept chap pap eap set link disable incoming set link mtu 1492 set auth authname "bthomehub@btbroadband.com" set auth password 1234 set pppoe service "BTInfinity" set pppoe iface fxp5 open
Steve
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Out of interest, did you get this fixed?
It sounds like it's a similar problem to http://status.aa.net.uk/1854 - there isn't much on that page, more will be added soon (I work for A&A). Also related is http://community.plus.net/forum/?topic=119045.msg1031260 -
Ah, interesting. Thanks for those links.
If I wasn't already with Plusnet I'd probably be with A&A. Your reputation for supporting technically aware users precedes you. ;)This issue clearly predates any recent firmware updates so I don't believe it's related. Not sure about the tunnel though. How does that function in the firebrick? Do A&A terminate that tunnel? I wasn't aware that Talktalk did anything like that.
Steve
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OK, maybe it's not related :-)
We're doing more testing at the moment, and hope to get some more info up on out status page about it later today. The problem isn't tunnel specific, we're sending UDP packets and can reproduce the problem of packets not getting through.