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    [SOLVED - manual upgrd] Upgraded to 2.1.4 and now my WG Firebox X700 won't boot!

    Problems Installing or Upgrading pfSense Software
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Ha! I'm ready for all new Frosted Boot Loops!
      That DMA error looks like what you see if you boot the Nano_VGA image. The difference is that DMA is not disabled by default in the vga flavour. Could it be that the new 2.1.4 Nano images don't have DMA disabled? That would make it fail on the Alix box which several developers use so that seems like a case that should have been tested.

      Reading this post:
      https://forum.pfsense.org/index.php?topic=78603.0
      It looks like maybe the upgrade image is defaulting to vga and hence DMA still enabled.

      Steve

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      • P
        phatty
        last edited by

        My X750E unit suffered from this same bug…. Luckily I have 2 units in high availability mode so I didn't have to come running into the office last night when the unit didn't come back to life on its own.

        So I was able to get it to boot off the other 2.1.3 image and then cloned my 2.1.3 image to the other boot partition until I see confirmation that the update works properly. I was running the 4g version FYI.

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        • M
          m4f1050
          last edited by

          I'm with you on the wait….  If anybody is nice enough to let us know when this issue is fixed we will be even more grateful than giving us a super awesome firewall solution!  Thanks pfSense!

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            I very nearly vpn'd into my home box to upgrade it but I think I'll hold for a bit. The box is in London but I'm currently in Texas and I don't fancy trying to talk anyone through a remote slice switch.
            Keep an eye on the mailing lists. Nothing there yet and if this really is going to nano_vga I would expect it to bite plenty of users.

            Steve

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            • B
              bennyc
              last edited by

              So I'm screwed. Exit the FW from the serverroom, it's on the desk now  >:(
              Checked fast the CF, I still see the 2 partitions. (so my 2 slices are still there)
              Booting the box, I only see output in 115200 baud. Nothing shows when I set it to 9600.
              But if it upgraded to the vga image, it kind of explains why I get no serial output I suppose?

              @phatty, how did you get it to boot the alternate slice without serial output??

              As it is already on the desk, the easy route would of course be just flash the latest image… but there's little fun in that, so I'll continue the search for now ;D

              @steve; it seems that alix is also affected (if I understood it correctly), see post from "xbipin" earlier in this thread.

              4x XG-7100 (2xHA), 1x SG-4860, 1x SG-2100
              1x PC Engines APU2C4, 1x PC Engines APU1C4

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              • X
                xbipin
                last edited by

                yes alix affected only regarding the console, the rest still updates and reboots fine also the rest works also

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                • B
                  bennyc
                  last edited by

                  Okay, tnx for the feedback, and good that it comes up.
                  That might explain why others don't report issues (I like to assume I'm like most, and I don't look at the console unless there's issues ;))
                  Making no progress here with that darn CF. Any hints on how to safely mount that BSD partition in windows?
                  (sorry, bsd noob here :-[  Still learning…)

                  4x XG-7100 (2xHA), 1x SG-4860, 1x SG-2100
                  1x PC Engines APU2C4, 1x PC Engines APU1C4

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                  • P
                    phatty
                    last edited by

                    @bennyc:

                    So I'm screwed. Exit the FW from the serverroom, it's on the desk now  >:(
                    Checked fast the CF, I still see the 2 partitions. (so my 2 slices are still there)
                    Booting the box, I only see output in 115200 baud. Nothing shows when I set it to 9600.
                    But if it upgraded to the vga image, it kind of explains why I get no serial output I suppose?

                    @phatty, how did you get it to boot the alternate slice without serial output??

                    As it is already on the desk, the easy route would of course be just flash the latest image… but there's little fun in that, so I'll continue the search for now ;D

                    @steve; it seems that alix is also affected (if I understood it correctly), see post from "xbipin" earlier in this thread.

                    Benny, the bios output, and the pfsense output for my setup is 115200, but at 9600, for a very short second, I was able to wait and eventually see the boot options for which slice to boot off of.. It took a couple tries for me to time my button pushing just right to get it to boot off the older image.

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                    • S
                      Supermule Banned
                      last edited by

                      This is exactly the reason why I run it in VM's…

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                      • KOMK
                        KOM
                        last edited by

                        This is exactly the reason why I run it in VM's…

                        +1.

                        I can't be bothered playing around with finicky hardware, CF cards and all that nonsense.

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                        • S
                          Supermule Banned
                          last edited by

                          No if uptime is important, then I see no alternative….and its a lot more flexible as well.

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                          • C
                            Crounini
                            last edited by

                            It's clever bu how do you do when you must routing more than 7/8 networks ?? You need necessarily a major hardware layer… (machine with 7/8 network devices...)

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                            • S
                              Supermule Banned
                              last edited by

                              No….I use VLAN's.... and only have 3 physical interfaces...

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                              • P
                                phatty
                                last edited by

                                With the watchguard sitting on my desk I attempted to go ahead and update again today. This time I manually retrieved pfSense-2.1.4-RELEASE-4g-i386-nanobsd-upgrade.img.gz from the Bluegrass Mirror. This time update applied and system rebooted properly.  Not sure if it was a problem with the auto updater selecting the wrong update, or if they fixed something with the files. I noticed the time stamp on the Bluegrass Mirror where I downloaded the update from was newer than when I had attempted the upgrade last.

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  @bennyc:

                                  Making no progress here with that darn CF. Any hints on how to safely mount that BSD partition in windows?

                                  The easiest way to do this, by far, is to do it from a BSD install. If you don't have a BSD machine then run a FreeBSD live CD like GhostBSD.

                                  Steve

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                                  • K
                                    kpa
                                    last edited by

                                    @stephenw10:

                                    @bennyc:

                                    Making no progress here with that darn CF. Any hints on how to safely mount that BSD partition in windows?

                                    The easiest way to do this, by far, is to do it from a BSD install. If you don't have a BSD machine then run a FreeBSD live CD like GhostBSD.

                                    Steve

                                    Virtual machine with FreeBSD installed and connect the disk to it with an USB to SATA adapter, just about any USB enclosure will do.

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                                    • P
                                      phatty
                                      last edited by

                                      Not that I'm surprised, but I thought it was worth reporting I'm now 2 for 2 on upgrading my Watchguard X750's using the manual update method.

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                                      • P
                                        pvoigt
                                        last edited by

                                        @phatty:

                                        Not that I'm surprised, but I thought it was worth reporting I'm now 2 for 2 on upgrading my Watchguard X750's using the manual update method.

                                        Thank you for your almost realtime feedback on your update attempts. I would like to clarify one point before I am going to give my Alix backup machine a try: What do you mean by "manual update method"?
                                        1.) From the webGUI: "System -> Firmware -> Manual Update" or 2.) From the console menu: "13) Upgrade from console"?

                                        I have never used method 1.) before. Instead I used method 2.) or "Auto Update" from the webGUI.

                                        I strongly suppose that update method does not matter as long as all selectable mirrors carry the same update files. Can you confirm the BluegrassNet mirror having had a more recent time stamp compared to the auto-selected mirror?

                                        Regards,
                                        Peter

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                                        • B
                                          bennyc
                                          last edited by

                                          @phatty:

                                          for a very short second, I was able to wait and eventually see the boot options for which slice to boot off of…

                                          Thank you for that. While downloading the GhostBSD iso (also tnx at Steve for the hint), took a shot at this and after a couple of tries I got to boot slice 2. Now I have again console access, much better ;D

                                          I will repeat upgrade attempt tomorrow evening. Are there logs kept on the system about past upgrade attempt? I'm curious to know where it went wrong, or what went wrong… (there's always something to learn)

                                          4x XG-7100 (2xHA), 1x SG-4860, 1x SG-2100
                                          1x PC Engines APU2C4, 1x PC Engines APU1C4

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                                          • B
                                            bennyc
                                            last edited by

                                            It is repeatable. I tried twice upgrading again, with exact same outcome as described here below.

                                            Booted in 2.1.3, nano 2g image. Went to 'auto-update'

                                            A new version is now available
                                            
                                            Current version: 2.1.3-RELEASE
                                              NanoBSD Size : 2g
                                                   Built On: Thu May 01 15:52:17 EDT 2014
                                                New version: 2.1.4-RELEASE
                                            
                                              Update source: https://updates.pfsense.org/_updaters 
                                            

                                            -> invoke auto upgrade

                                              Auto Update Download Status
                                            ----------------------------------------------------
                                              Current Version : 2.1.3-RELEASE
                                              Latest Version  : 2.1.4-RELEASE
                                              File size       : 76070249
                                              Downloaded      : 24739580
                                              Percent         : 33%
                                            ----------------------------------------------------
                                            

                                            File size reflects here : https://updates.pfsense.org/_updaters/

                                            latest-nanobsd-2g.img.gz                           25-Jun-2014 21:26            76070249
                                            

                                            Seems to get the correct image in my case…

                                            I tried following in console: this is partial output:

                                            
                                            Broadcast Message from root@pfsense.localdomain
                                                    (no tty) at 11:06 CEST...
                                            
                                            Installing /root/latest.tgz.
                                            
                                            Broadcast Message from root@pfsense.localdomain
                                                    (no tty) at 11:13 CEST...
                                            
                                            NanoBSD Firmware upgrade is complete.  Rebooting in 10 seconds.
                                            
                                            *** FINAL System shutdown message from root@pfsense.localdomain ***
                                            
                                            System going down IMMEDIATELY
                                            
                                            pfSense is now shutting down ...
                                            
                                            Jun 28 11:13:40 ovpns3: link state changed to DOWN
                                            lighttpd[53693]:ovpns1: link state changed to DOWN
                                             (server.c.1558) server stopped pflog0: promiscuous mode enabled
                                            Bump sched buckets to 256 (was 0)
                                            Bump sched buckets to 256 (was 0)
                                            Bump sched buckets to 256 (was 0)
                                            Bump sched buckets to 256 (was 0)
                                            Bump sched buckets to 256 (was 0)
                                            Bump sched buckets to 256 (was 0)
                                            Bump sched buckets to 256 (was 0)
                                            Bump sched buckets to 256 (was 0)
                                            pflog0: promiscuous mode disabled
                                            Waiting (max 60 seconds) for system process `vnlru' to stop...done
                                            Waiting (max 60 seconds) for system process `bufdaemon' to stop...done
                                            Waiting (max 60 seconds) for system process `syncer' to stop...
                                            Syncing disks, vnodes remaining...0 0 done
                                            All buffers synced.
                                            Uptime: 2h5m18s
                                            usbus0: Controller shutdown
                                            uhub0: at usbus0, port 1, addr 1 (disconnected)
                                            usbus0: Controller shutdown complete
                                            usbus1: Controller shutdown
                                            uhub1: at usbus1, port 1, addr 1 (disconnected)
                                            usbus1: Controller shutdown complete
                                            usbus2: Controller shutdown
                                            uhub2: at usbus2, port 1, addr 1 (disconnected)
                                            usbus2: Controller shutdown complete
                                            usbus3: Controller shutdown
                                            uhub3: at usbus3, port 1, addr 1 (disconnected)
                                            usbus3: Controller shutdown complete
                                            usbus4: Controller shutdown
                                            uhub4: at usbus4, port 1, addr 1 (disconnected)
                                            usbus4: Controller shutdown complete
                                            Rebooting...
                                            þþþþÿ
                                            1  pfSense
                                            2  pfSense
                                            
                                            F6 PXE
                                            Boot:  1
                                            

                                            After that, we were back at a dead box.
                                            Interestingly, I never got the (very brief) serial console again until I cycled the box.
                                            Could it be there is something wrong with this 2g image? Or am I missing something here?

                                            For a small version upgrade, this is requiring way more attention then anticipated. ::)

                                            4x XG-7100 (2xHA), 1x SG-4860, 1x SG-2100
                                            1x PC Engines APU2C4, 1x PC Engines APU1C4

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