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    Amazon Fire TV not working

    Scheduled Pinned Locked Moved Firewalling
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    • K
      kejianshi
      last edited by

      You know what.  I bet manual outbound NAT with static port need be set up on basically the entire LAN…  (WAN...  technically)

      Perhaps maybe just 49000 - 65535...

      But I'd do the whole LAN at first to see if that fixes the issue and then narrow the ports.

      It is a UDP stream after all.  Might be the issue, as it so often is.

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      • K
        kejianshi
        last edited by

        You may use other protocols, like some games amongst other things, that do not work properly when the source port gets rewritten. To disable this functionality, you need to use the static port option. Click Firewall -> NAT, and the Outbound tab. Click "Manual Outbound NAT rule generation (Advanced Outbound NAT (AON))" and click Save. You will then see a rule at the bottom of the page labeled "Auto created rule for LAN". Click + to copy that rule. Change the rule so it only covers the source IP of your device that needs static port, and any other settings you need. Check the "static port" box on that page, and click Save. Move the rule to the top of the list. Apply changes and this behavior will be disabled.

        (copied)

        I'd just do the entire 1-65535 at first, just to see if that changes things.  Then try to narrow it to only what your service needs.
        Be sure to put your rule with static port on top of the list(-;

        If this makes no difference, its easy to change back to automatic outbound nat.

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        • M
          mrsunfire
          last edited by

          Wich rule do I have to copy and edit?

          http://imgur.com/Bu416t5

          My LAN is the 192.168.1.0/24, there also is the Fire TV connected to.

          Netgate 6100 MAX

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          • K
            kejianshi
            last edited by

            You see the very first rule?  Hit the + button to the right of it.  Then change destination port to 1 - 65535

            Then change the description to something like "static port entire lan".  Then save the rule.  After that, move that rule to top of list.

            Be sure to save/apply.

            See if it works.  Might need a reboot.

            Its easy to go back and delete if doesn't work.

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            • K
              kejianshi
              last edited by

              P.S.  Looks like where there was 500, you should make that blank to catch all ports.

              No idea if this will work.  Could also be a dlna issue.  I hope its this "easy" for you.

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              • M
                mrsunfire
                last edited by

                Is there a possibility that I lock out myself with that? I'm connected via WAN right now  :D

                Trying to set the destination port range to 1-65535 it says "You must supply either a valid port or port alias for the destination port entry."

                EDIT: thanks for the tip! I've edited now the first rule and leave the port empty, for cover all ports. Will try that later at home if its fixed. Will report then, thanks a lot till now!

                Netgate 6100 MAX

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                • K
                  kejianshi
                  last edited by

                  Where it had 500, just make it blank to catch all ports.  No - You will not be locked out.

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                  • M
                    mrsunfire
                    last edited by

                    See edited post above, thanks!

                    Netgate 6100 MAX

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                    • K
                      kejianshi
                      last edited by

                      Don't thank me unless it works.  Good chance its no effect at all.

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                      • M
                        mrsunfire
                        last edited by

                        You're right, let's see.

                        As I setup DMZ yesterday, I let the firewall log everything and found out that Fire TV only connects via port 80 and 443 and (I think it was) 2289 TCP. Also uses 53 as well. But even with everything allowed, it didn't work.
                        Maybe it's realy an UDP stream problem, don't know. Also requested the Amazon support, they can't help me right now and gave it to the technicals.

                        Is there any possibility to see whitch ports the Fire TV is using, or trying to use?

                        Netgate 6100 MAX

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                        • K
                          kejianshi
                          last edited by

                          I think you are going to find out fire tv will use a ton of random udp ports, but lets see.

                          Your pfsense setup is far from simple - its possible you have other issues.

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                          • M
                            mrsunfire
                            last edited by

                            Hm, first issue is if I set the NAT outbound from automatic to manual, IPsec isn't working anymore. So I edited the first rule to any port, and set back to automatic. Is that ok, or whats the difference to manual? Now IPsec is working fine again.

                            Netgate 6100 MAX

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                            • K
                              kejianshi
                              last edited by

                              automatic totally ignores any rules you set.

                              when you get home try it with manual.

                              If it works, you might want to make a LAN segment just for fire tv.

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                              • K
                                kejianshi
                                last edited by

                                I'm being stupid - duh…

                                You can change your first rule to the single IP of fire tv instead of the entire LAN

                                like 192.168.1.100/32    (replace 100 with whatever your amazon fire device is)

                                Then static ports will only apply to that 1 device.

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                                • M
                                  mrsunfire
                                  last edited by

                                  Well I think I need automatic for the IPsec, or not?

                                  Netgate 6100 MAX

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                                  • K
                                    kejianshi
                                    last edited by

                                    Automatic has screwed me more often than not.  I don't use it anywhere.

                                    I don't use ipsec though.  Still I doubt seriously its required.

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                                    • M
                                      mrsunfire
                                      last edited by

                                      Tested it right now, manual - no traffic passes through IPsec. Automatic - it works fine  :-\

                                      Netgate 6100 MAX

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                                      • M
                                        mrsunfire
                                        last edited by

                                        Oh, forgot to create a manual outbound rule for the virtual network. Now IPsec works fine with manual outbound NAT. Let's see what the FireTV say's later at home. I think there is the problem, or that the connection isn't established. After disableing and enableing the firewall, I see at the states that there are many connections from the Fire TV established. After a while, they are not anymore and it's not working anymore.

                                        EDIT: maybe it also is a multicast problem? Could that be? I dont have any rules for IGMP traffig.

                                        Netgate 6100 MAX

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                                        • M
                                          mrsunfire
                                          last edited by

                                          OK, testet it now, and it's not working :(.

                                          Why is it only working for a few minutes after checking "Disable all packet filtering." in the advanced firewall/nat and uncheck it again? Don't know whats happening there. The firewall logs alsways says the same and allowing the traffic.

                                          Netgate 6100 MAX

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                                          • K
                                            kejianshi
                                            last edited by

                                            Im not sure.  I suspect its something particular to your configuration.  You have several things configured on that router.

                                            Are you blocking ANYTHING on the LAN?

                                            Do you have a good allow-all rule?

                                            When you "Disable packet filtering" you are turning off the firewall.

                                            At that point it establishes a connection and works.

                                            The connection once open is persistent even after firewall is enabled again.

                                            Until it eventually dies sometime later.

                                            So I'm wondering which rule is killing it?

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