Impossible to Cancel Snort Subscription

[koan]

Because I am unable to get my Snort subscription canceled on my own, and I am unable to find any information how to do it on their website, and I have received no reply from the snort-sub@cisco.com people.
I'm here looking for some help.

I was wondering if anyone here has been able to cancel their subscription.
If so how did you do it? And why is it so difficult?

I tried switchman it to the "free" version in December, I checked back and now that option is gone and I am set to be billed yet again, it's a bit nightmarish and any help would be appreciated.

[FlashPan]

I'm no snort person or aware of their functions but I would say that as long as you can prove you have tried to contact them to cancel, then via your bank (or payment service) block any new or future payments to them.  Eventually the snort bods should get in touch to say hey…you owe us xxxx and you re-open communication or your subscription may just die on its own.