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    WAN not getting ip address from ISP

    Scheduled Pinned Locked Moved General pfSense Questions
    23 Posts 6 Posters 9.4k Views
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    • A
      almabes
      last edited by

      The packet capture shows a DHCP OFFER and DHCP ACK.  Both show private IPs.  Either enter in the MAC from your old router, or call COX and tell them you're changing your firewall, as Derelict said.  He's a smart guy.  Listen to him.  He knows what he's talking about.

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      • S
        shankr
        last edited by

        ok i will call them. thank you so much for all the help. i appreciate it.

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        • A
          almabes
          last edited by

          You'll probably need to give them your new WAN MAC address, which you can get from Status–Interfaces in the webConfigurator.
          Good luck!

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          • S
            shankr
            last edited by

            i called them and now it has a valid ip. only other problem now is that i cant acces the web gui. i have the lan port plugged into a Dell Powerconnect 2748 switch and the the port is set to MDIX so i can get internet access but now i cant get into the web gui for some reason.

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            • DerelictD
              Derelict LAYER 8 Netgate
              last edited by

              Do you get DHCP?
              Can you resolve names?
              Can you ping the pfSense interface address?

              Do all that while plugged directly into pfSense LAN.

              If it doesn't work at all, what are your firewall rules on LAN?

              If it works like that but doesn't when you're using your switch, the problem's in the switch.

              Chattanooga, Tennessee, USA
              A comprehensive network diagram is worth 10,000 words and 15 conference calls.
              DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
              Do Not Chat For Help! NO_WAN_EGRESS(TM)

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              • S
                shankr
                last edited by

                i have internet to everything on the switch and i can ssh into pfsense through any computer. just for some reason i cant bring up the web gui. my firewall rules are just the stock setting. so all ipv4 and ipv6 traffic can go though the LAN port. i think it has to do with turning the the MDIX opt on  in the switch so that i can get internet through to the switch.  i did take a wireshark capture of my comptuer trying to access the web gui if that will help any.

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                • N
                  NOYB
                  last edited by

                  I haven't look recently but isn't there an option on the console for turning on/off and restarting the Web GUI?  You might give that a try.

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                  • S
                    shankr
                    last edited by

                    i did restart it and i also restart the whole system. it still didnt let me access it. thanks for that thought

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                    • S
                      shankr
                      last edited by

                      https://drive.google.com/file/d/0B-tlkN_pINKmUjVYTFYtRGF6QzA/view?usp=sharing

                      there is a link to the wireshark capture that i got. thank you helping me.

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                      • N
                        NOYB
                        last edited by

                        Try http (port 80) instead of https (port 443).

                        http://192.168.1.1/

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                        • S
                          shankr
                          last edited by

                          https://drive.google.com/file/d/0B-tlkN_pINKmcVBZYUVtNjg2SFU/view?usp=sharing

                          it still didnt work. here is the capture of that transmission.

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                          • N
                            NOYB
                            last edited by

                            Well at least you're getting back an ack.

                            Try resetting to factory defaults.  Console option 4.

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                            • S
                              shankr
                              last edited by

                              https://drive.google.com/file/d/0B-tlkN_pINKmMjc0X1RkZlVyV1U/view?usp=sharing

                              i did a factory reset. i still cant access web gui. i can still ssh into pfsense though. i dont understand what is going on. above is the wireshark capture of the transmission

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                              • N
                                NOYB
                                last edited by

                                Try a different client and also a different browser.

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                                • S
                                  shankr
                                  last edited by

                                  wow got it with IE but google chrome wont let me access it. which is weird because i have always used GChrome to access it but now it wont let me. strange. thank you for the help. i appreciate it

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                                  • N
                                    NOYB
                                    last edited by

                                    You're welcome.  Just a troubleshooting 101 session.  Process of elimination.

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                                    • R
                                      Rommac100
                                      last edited by

                                      Hello,
                                      I am having the same issue. Where my Wan IP shows as 0.0.0.0 . And I have already contacted Cox about resetting the mac address. And it didn't fix it.

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                                      • B
                                        blackbird
                                        last edited by

                                        I know this is old but i had this problem, and it ending being a NIC issue. The Computer has 4 IGB intel nics, I had to add an intel EM nic and it fixed my problem for my WAN interface with Google fiber.

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