NAT or networking issues
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The IT department thinks it's an MTU issue and that TCP Path MTU Discovery (PMTUD) isn’t working.
Pass ICMPv6 through to the server if that's the case.
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I show it loading here both ipv4 and ipv6
But you don't " forward both IPV4 and IPv6 on port 80."
You allow it.. So what does a traceroute show? Do they not resolve the fqdn, do they resolve it to something else - if there is something wrong with their ipv6, then they could have issue sure. Browsers and oses like to pick ipv6 first be it 100% working or not if they have an address, etc..
Have them disable ipv6 in their browser and see if that fixes the problem
Have them do a sniff are they going ipv4 or ipv6 do they get handshake, or don't even get syn,ack back? That would have little to do with a mtu between you and them, etc.
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This is from a machine outside of my network where it works:
IPv6:
$ telnet tellmon.net 80
Trying 2a01:79d:3e86:5a18:5945:87fd:f332:83c…
Connected to tellmon.netIPv4
$ telnet -4 tellmon.net 80
Trying 79.161.150.134...
Connected to 134.79-161-150.customer.lyse.netWhen one of the users with issues try the same they get connection timeouts, both for IPv4 and IPv6.
$ telnet tellmon.net 80
Trying 79.161.150.134...
telnet: connect to address 79.161.150.134: Operation timed out
Trying 2a01:79d:3e86:5a18:5945:87fd:f332:83c...
telnet: connect to address 2a01:79d:3e86:5a18:5945:87fd:f332:83c: No route to host
telnet: Unable to connect to remote hostTraceroute from a "nonworking" location:
Traceroute to tellmon.net (79.161.150.134), 64 hops max, 72 byte packets
1 10.4.4.1 (10.4.4.1) 3.298 ms 1.915 ms 2.128 ms
2 192.36.162.9 (192.36.162.9) 2.676 ms 2.291 ms 2.279 ms
3 ilikr2-ge-0-0-3-1.ilik.net (192.71.20.21) 5.031 ms 509.863 ms 4.442 ms
4 telia-gw.ilik.net (192.71.20.25) 2.745 ms 2.808 ms 2.957 ms
5 193.181.252.67 (193.181.252.67) 3.065 ms 3.087 ms 2.987 ms
6 sesbww01-r12.ericsson.net (193.180.17.236) 2.984 ms 3.087 ms 3.340 ms
7 78.77.163.217 (78.77.163.217) 3.033 ms 4.801 ms 3.232 ms
8 s-b6-link.telia.net (80.91.250.43) 3.828 ms 4.179 ms 4.517 ms
9 level3-ic-155475-s-b2.c.telia.net (213.248.99.134) 42.783 ms 31.932 ms 31.786 ms
10 * ae-1-3.bear1.oslo2.level3.net (4.69.202.245) 28.569 ms 29.383 ms
11 ae-1-3.bear1.oslo2.level3.net (4.69.202.245) 28.428 ms 28.698 ms 28.451 ms
12 62.140.27.6 (62.140.27.6) 28.766 ms 28.999 ms 28.393 ms
13 216.213-167-114.customer.lyse.net (213.167.114.216) 29.179 ms 30.508 ms 31.162 ms
14 237.79-160-112.customer.lyse.net (79.160.112.237) 30.061 ms 28.175 ms 28.393 ms
15 2.79-160-49.customer.lyse.net (79.160.49.2) 29.889 ms 29.706 ms 29.963 ms
16 65.79-160-49.customer.lyse.net (79.160.49.65) 32.049 ms 31.082 ms 31.180 ms
17 203.79-160-49.customer.lyse.net (79.160.49.203) 31.332 ms 31.903 ms 31.391 ms
18 134.79-161-150.customer.lyse.net (79.161.150.134) 31.324 ms 31.248 ms 31.329 msSo traceroute works, ping works, connecting to port 80 not so much.
I notice the error from telnet "No route to host" for IPv6. Could there be an IPv6 routing issue at their end?
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yeah sure looks like ipv6 issue.. Have them just ping your ipv6 address I show it responding
C:>ping -6 2a01:79d:3e86:5a18:5945:87fd:f332:83c
Pinging 2a01:79d:3e86:5a18:5945:87fd:f332:83c with 32 bytes of data:
Reply from 2a01:79d:3e86:5a18:5945:87fd:f332:83c: time=147ms
Reply from 2a01:79d:3e86:5a18:5945:87fd:f332:83c: time=150ms
Reply from 2a01:79d:3e86:5a18:5945:87fd:f332:83c: time=145ms -
Had them disable IPv6, no change. Also note that they cannot connect via IPv4 either.
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well have them do a tracepath -n to the ipv4 address what do they get for mtu size?
Or on windows you can grab mturoute
D:\Dropbox\tools>mturoute.exe 79.161.150.134
- ICMP Fragmentation is not permitted. *
- Speed optimization is enabled. *
- Maximum payload is 10000 bytes. *
- ICMP payload of 1472 bytes succeeded.
- ICMP payload of 1473 bytes is too big.
Path MTU: 1500 bytes.
Or grap mtupath
D:\Dropbox\tools>mtupath.exe 79.161.150.134
MTU path scan to 79.161.150.134, ttl=64, limit=48
16 processing - best MSS 1472 (estimated MTU 1500) [pPPPPpPppPpppppp]
01 nearest minimum MTU on local interface
#1 MSS IN RANGE 1 <== 1471 ==> 1472
#2 MSS EXCEEDED 1473 <== 14911 ==> 16384D:\Dropbox\tools>mtupath.exe 2a01:79d:3e86:5a18:5945:87fd:f332:83c
MTU path scan to 2a01:79d:3e86:5a18:5945:87fd:f332:83c, ttl=64, limit=48
16 processing - best MSS 1232 (estimated MTU 1280) [uUUUUuUUuuUUuuuu]
08 nearest minimum MTU on 2001:470:<snipped>::1 (2 hops away)
#1 MSS IN RANGE 1 <== 1231 ==> 1232
#2 MSS EXCEEDED 1233 <== 15151 ==> 16384</snipped> -
I've asked a user to try tracepath.
This is the output from a computer where I do have access (although tracepath failes):
$ tracepath -n 79.161.150.134
1?: [LOCALHOST] pmtu 1500
1: 92.63.175.3 1.127ms
1: 92.63.175.3 1.017ms
2: 92.63.170.25 2.617ms
3: 83.231.213.105 2.033ms
4: 129.250.4.185 1.824ms
5: 4.68.63.217 1.714ms asymm 6
6: no reply
7: 62.140.27.6 26.220ms asymm 11
8: 213.167.114.216 26.821ms asymm 13
9: 79.160.112.237 25.884ms asymm 13
10: 79.160.49.2 26.651ms asymm 13
11: 79.160.49.65 28.570ms asymm 14
12: 79.160.49.203 31.047ms asymm 14
13: no reply
14: no reply
15: no reply
16: no reply
17: no reply
18: no reply
19: no reply
20: no reply
21: no reply
22: no reply
23: no reply
24: no reply
25: no reply
26: no reply
27: no reply
28: no reply
29: no reply
30: no reply
31: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500 -
Yeah lots of places no longer follow the rfcs and turn off shit that use to help you trouble shoot. Its amazing that normal traceroute sometimes works - you almost always run into something that doesn't answer along the way.
Try the mturoute and mtupath tools.. just google for them and you will find them, or I can post up links to where to get them. The mtupath tool supports ipv6 while mturoute does not.
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The user I have to test is on a Mac. But he did the following: ping -g 1444 -G 1508 -c 2 -h 1 -D tellmon.net
$ ping -g 1444 -G 1508 -c 2 -h 1 -D tellmon.net PING tellmon.net (79.161.150.134): (1444 ... 1508) data bytes 1452 bytes from 79.161.150.134: icmp_seq=0 ttl=48 time=43.852 ms 1452 bytes from 79.161.150.134: icmp_seq=1 ttl=48 time=44.231 ms 1453 bytes from 79.161.150.134: icmp_seq=2 ttl=48 time=41.999 ms 1453 bytes from 79.161.150.134: icmp_seq=3 ttl=48 time=41.772 ms 1454 bytes from 79.161.150.134: icmp_seq=4 ttl=48 time=40.842 ms 1454 bytes from 79.161.150.134: icmp_seq=5 ttl=48 time=42.563 ms 1455 bytes from 79.161.150.134: icmp_seq=6 ttl=48 time=41.921 ms 1455 bytes from 79.161.150.134: icmp_seq=7 ttl=48 time=40.807 ms 1456 bytes from 79.161.150.134: icmp_seq=8 ttl=48 time=46.312 ms 1456 bytes from 79.161.150.134: icmp_seq=9 ttl=48 time=40.710 ms 1457 bytes from 79.161.150.134: icmp_seq=10 ttl=48 time=42.128 ms 1457 bytes from 79.161.150.134: icmp_seq=11 ttl=48 time=38.404 ms 1458 bytes from 79.161.150.134: icmp_seq=12 ttl=48 time=42.161 ms 1458 bytes from 79.161.150.134: icmp_seq=13 ttl=48 time=39.170 ms 1459 bytes from 79.161.150.134: icmp_seq=14 ttl=48 time=40.740 ms 1459 bytes from 79.161.150.134: icmp_seq=15 ttl=48 time=42.998 ms 1460 bytes from 79.161.150.134: icmp_seq=16 ttl=48 time=45.073 ms 1460 bytes from 79.161.150.134: icmp_seq=17 ttl=48 time=40.441 ms 1461 bytes from 79.161.150.134: icmp_seq=18 ttl=48 time=41.104 ms 1461 bytes from 79.161.150.134: icmp_seq=19 ttl=48 time=42.609 ms 1462 bytes from 79.161.150.134: icmp_seq=20 ttl=48 time=41.451 ms 1462 bytes from 79.161.150.134: icmp_seq=21 ttl=48 time=45.585 ms 1463 bytes from 79.161.150.134: icmp_seq=22 ttl=48 time=37.775 ms 1463 bytes from 79.161.150.134: icmp_seq=23 ttl=48 time=42.920 ms 1464 bytes from 79.161.150.134: icmp_seq=24 ttl=48 time=43.763 ms 1464 bytes from 79.161.150.134: icmp_seq=25 ttl=48 time=42.746 ms 1465 bytes from 79.161.150.134: icmp_seq=26 ttl=48 time=41.689 ms 1465 bytes from 79.161.150.134: icmp_seq=27 ttl=48 time=41.784 ms 1466 bytes from 79.161.150.134: icmp_seq=28 ttl=48 time=47.693 ms 1466 bytes from 79.161.150.134: icmp_seq=29 ttl=48 time=44.977 ms 1467 bytes from 79.161.150.134: icmp_seq=30 ttl=48 time=43.754 ms 1467 bytes from 79.161.150.134: icmp_seq=31 ttl=48 time=44.094 ms 1468 bytes from 79.161.150.134: icmp_seq=32 ttl=48 time=42.748 ms 1468 bytes from 79.161.150.134: icmp_seq=33 ttl=48 time=46.548 ms 1469 bytes from 79.161.150.134: icmp_seq=34 ttl=48 time=38.262 ms 1469 bytes from 79.161.150.134: icmp_seq=35 ttl=48 time=45.237 ms 1470 bytes from 79.161.150.134: icmp_seq=36 ttl=48 time=38.332 ms 1470 bytes from 79.161.150.134: icmp_seq=37 ttl=48 time=44.879 ms 1471 bytes from 79.161.150.134: icmp_seq=38 ttl=48 time=51.683 ms Request timeout for icmp_seq 39 Request timeout for icmp_seq 40 1472 bytes from 79.161.150.134: icmp_seq=41 ttl=48 time=470.155 ms 1473 bytes from 79.161.150.134: icmp_seq=42 ttl=48 time=56.146 ms 1473 bytes from 79.161.150.134: icmp_seq=43 ttl=48 time=44.793 ms 1474 bytes from 79.161.150.134: icmp_seq=44 ttl=48 time=40.672 ms 1474 bytes from 79.161.150.134: icmp_seq=45 ttl=48 time=45.132 ms 1475 bytes from 79.161.150.134: icmp_seq=46 ttl=48 time=43.245 ms 1475 bytes from 79.161.150.134: icmp_seq=47 ttl=48 time=37.639 ms 1476 bytes from 79.161.150.134: icmp_seq=48 ttl=48 time=48.990 ms 1476 bytes from 79.161.150.134: icmp_seq=49 ttl=48 time=41.792 ms 1477 bytes from 79.161.150.134: icmp_seq=50 ttl=48 time=41.589 ms 1477 bytes from 79.161.150.134: icmp_seq=51 ttl=48 time=41.105 ms 1478 bytes from 79.161.150.134: icmp_seq=52 ttl=48 time=44.118 ms 1478 bytes from 79.161.150.134: icmp_seq=53 ttl=48 time=42.335 ms 1479 bytes from 79.161.150.134: icmp_seq=54 ttl=48 time=42.574 ms 1479 bytes from 79.161.150.134: icmp_seq=55 ttl=48 time=43.763 ms 1480 bytes from 79.161.150.134: icmp_seq=56 ttl=48 time=43.831 ms 1480 bytes from 79.161.150.134: icmp_seq=57 ttl=48 time=42.214 ms ping: sendto: Message too long ping: sendto: Message too long Request timeout for icmp_seq 58 ping: sendto: Message too long Request timeout for icmp_seq 59 ping: sendto: Message too long Request timeout for icmp_seq 60 .... --- tellmon.net ping statistics --- 130 packets transmitted, 56 packets received, 56.9% packet loss round-trip min/avg/max/stddev = 37.639/50.640/470.155/56.656 ms -
and what part of that command I don't have os x is telling it not to fragment? I can send very large pings too, doesn't have anything to do with the mtu really, since will just be fragmented, etc.
C:>ping -l 6000 tellmon.net
Pinging tellmon.net [79.161.150.134] with 6000 bytes of data:
Reply from 79.161.150.134: bytes=6000 time=148ms TTL=54
Reply from 79.161.150.134: bytes=6000 time=148ms TTL=54
Reply from 79.161.150.134: bytes=6000 time=150ms TTL=54 -
The -D argument makes ping not fragment (the message too long part).
Ran the same command from a Mac I borrowed on another (working) network and I did not get any "message too long" errors at all. It went up all the way to 1508 without an issue. -
I would suggest you sniff on machine with problem and also on your server and see exactly what is happening, is server not answering for some reason. Is something blocking traffic? etc..
Post up the sniffs from both sides and can take a look see.
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Check your DNS record for tellmom.net.
I cannot resolve it, and it dead-ends at Network Solutions.
dig://www.tellmom.net;server=10.0.1.240;debug=0;querytype=ANY ; <<>> DiG 9.8.3-P1 <<>> @10.0.1.240 www.tellmom.net ANY ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12934 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2 ;; QUESTION SECTION: ;www.tellmom.net. IN ANY ;; ANSWER SECTION: www.tellmom.net. 7052 IN A 208.91.197.27 ;; AUTHORITY SECTION: tellmom.net. 7189 IN NS ns88.WORLDNIC.COM. tellmom.net. 7189 IN NS NS87.WORLDNIC.COM. ;; ADDITIONAL SECTION: ns87.worldnic.com. 7052 IN A 207.204.40.144 ns88.worldnic.com. 7052 IN A 207.204.21.144 ;; Query time: 16 msec ;; SERVER: 10.0.1.240#53(10.0.1.240) ;; WHEN: Tue May 19 09:59:27 2015 ;; MSG SIZE rcvd: 153 ----------------[End of response]----------------
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Well the OP domain is tellmon.net not tellmom.net ;)
His setup is fine.. if in question with dns problems always just query the authoritative servers for the domain.
user@ubuntu:~$ dig @ns1.hyp.net www.tellmon.net
; <<>> DiG 9.9.5-3ubuntu0.2-Ubuntu <<>> @ns1.hyp.net www.tellmon.net
; (2 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37313
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 7
;; WARNING: recursion requested but not available;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;www.tellmon.net. IN A;; ANSWER SECTION:
www.tellmon.net. 3600 IN A 79.161.150.134;; AUTHORITY SECTION:
tellmon.net. 3600 IN NS ns1.hyp.net.
tellmon.net. 3600 IN NS ns2.hyp.net.
tellmon.net. 3600 IN NS ns3.hyp.net.;; ADDITIONAL SECTION:
ns1.hyp.net. 86400 IN A 194.63.248.53
ns1.hyp.net. 86400 IN AAAA 2a01:5b40:0:248::53
ns2.hyp.net. 86400 IN A 78.129.173.18
ns2.hyp.net. 86400 IN AAAA 2001:1b40:5600:1900::2
ns3.hyp.net. 86400 IN A 151.249.126.3
ns3.hyp.net. 86400 IN AAAA 2a01:5b40:0:251::13;; Query time: 138 msec
;; SERVER: 2a01:5b40:0:248::53#53(2a01:5b40:0:248::53)
;; WHEN: Tue May 19 09:26:44 CDT 2015
;; MSG SIZE rcvd: 250 -
Well the OP domain is tellmon.net not tellmom.net ;)
There just isn't enough coffee in the world today to get this right…. :)
Sorry about that.
