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    Firebox Marvel ports locking up (CORE-E SERIES)

    Scheduled Pinned Locked Moved Hardware
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    • D
      deanot
      last edited by

      Slowing my port speed down seems to have worked.

      PFSense System Specs.
      –---------------
      Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
      4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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      • E
        Engineer
        last edited by

        I'm not using a Firebox but I'm having similar lockups….can't access anything on LAN (and Internet stops) but console still working fine (monitored through IPMI port).  It was suggested in other threads around the web to not set "Autodetect" for the port speed.  Have you by chance set it to 1000T full duplex instead of Autodetect to see if that helps? (if you have done so, my apologies...just curious).

        I'm going to follow this thread as it seems very much like what's happening to my SuperMicro N3700 setup.  If my system locks up again, I'm going to do the same (unplug the LAN and replug to see if it comes back to life.  I really hate to lower my port speed down - even though it wouldn't effect my network as my ISP is well below 100Meg).

        Good luck.

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        • D
          deanot
          last edited by

          Yeah, I set my ports at 100 base and full duplex.  I think the speed of the ports was causing the issue.  It has been up solid for over 24 hours now.

          PFSense System Specs.
          –---------------
          Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
          4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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          • E
            Engineer
            last edited by

            @deanot:

            Yeah, I set my ports at 100 base and full duplex.  I think the speed of the ports was causing the issue.  It has been up solid for over 24 hours now.

            Did you have it set to 1000T full duplex before that or "Auto Detect"?

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            • D
              deanot
              last edited by

              Sorry, it was on auto detect from install. Pfsense even says it should be set to auto detect.

              PFSense System Specs.
              –---------------
              Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
              4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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              • E
                Engineer
                last edited by

                @deanot:

                Sorry, it was on auto detect from install. Pfsense even says it should be set to auto detect.

                I had read from a few places that setting to auto detect would cause issues similar to yours (and mine) and that setting it to a fixed speed would fix it.  I set mine to 1000T Full Duplex yesterday morning in hopes it would correct the issue.  Now just wait and see.

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                • D
                  deanot
                  last edited by

                  Yeah, mine seems stable, I don't really need 1000Base on mine, it handles internet traffic only.  Seeing as the ports on the modem are 100Mbps max, I see no reason to crank it higher at this time.

                  PFSense System Specs.
                  –---------------
                  Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                  4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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                  • T
                    thadrumr
                    last edited by

                    I have mine set at auto negotiate and it seems to be stable though I still get the random lockup but is now going days between lockups.  The other day I tried to install Snort back on my box and it locked up within an hour of the install.  I now have snot off for the last 4-5 days and it only locked up on Saturday once and that was with snort removed from the box.  One thing I did do was to increase the size of the /tmp file system which resides in ram.  I have pleanty of ram to spare as I am running 2gb of ram in my box.  I bumped it up to 128MB just as a test and knock on wood has been running since Saturday evening eastern time.

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                    • D
                      deanot
                      last edited by

                      My box has been up and running without issue now for 2 days and 21 hours, Snort has been back on it over 2 days now.  Still no issues… Fingers crossed.

                      PFSense System Specs.
                      –---------------
                      Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                      4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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                      • E
                        Engineer
                        last edited by

                        Mine locked up around 30 minutes ago.  I went to the console and it was working.  Before I could go downstairs to unplug and replug the LAN, it came up with this message (added attachment).  After that, Internet would partially work.  Had to go in and disable IPV6 to get it all working.  Note, the first time it locked up (last week), IPV6 was disabled so I'm not sure it had anything to do with IPV6.  The watchdog seems to be the key here.  Any thoughts?

                        pfsense_console.jpg
                        pfsense_console.jpg_thumb

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                        • D
                          deanot
                          last edited by

                          I am going to quote this again, i know we are not talking about realtec cards, but the symptoms are almost identical.

                          Known Issues
                          The Realtek NICs in this box are known to suffer a lock-up condition under certain circumstances. Despite repeated efforts it has not been possible to either cure the problem or ascertain exactly what triggers it. When the problem is triggered the system log will show watchdog timeout and refer to the interface causing it. Fortunately this doesn't affect all users and even then only under some circumstances.
                          It would seem to be related to packet fragmentation and hardware off loading. Some users have reportedly solved the problem by disabling all hardware offloading and/or using a better switch that can reassemble packets correctly.

                          PFSense System Specs.
                          –---------------
                          Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                          4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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                          • D
                            deanot
                            last edited by

                            My box is still doing it, had to reset twice yesterday.  Might slow the ports down to 10Mbps and see what happens.

                            PFSense System Specs.
                            –---------------
                            Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                            4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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                            • E
                              Engineer
                              last edited by

                              @deanot:

                              My box is still doing it, had to reset twice yesterday.  Might slow the ports down to 10Mbps and see what happens.

                              Sorry if you've tried this but if not, could you try the MSI/MSIX tweak(s) posted here and see if it helps:

                              https://doc.pfsense.org/index.php/Tuning_and_Troubleshooting_Network_Cards

                              Seems to help some…others, not so much.

                              Also seems that this is something released in the 2.2.x series as people go back to 2.1.x and problem goes away for the most part.

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                              • D
                                deanot
                                last edited by

                                Thanks, I will try that.  The weird thing is, the network was fine, as soon as I tried to login to the server, the port crashed/locked up/died.  It does this not all the time, but seems to be triggered by it.  Very odd if you ask me…

                                PFSense System Specs.
                                –---------------
                                Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                                4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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                                • E
                                  Engineer
                                  last edited by

                                  Reading some more, I found this thread (https://forum.pfsense.org/index.php?topic=96325.0) which is Intel related but I'm not so sure it doesn't go beyond that.  Seem FreeBSD 10.1 has an issue that needs to be corrected at the OS level that 'could' be causing this.

                                  https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=199174

                                  States "In Progress" under status.

                                  Not sure if this effects Realtek cards or not but reading though the freebsd.org link,  the symptoms sound exactly like mine and yours too.

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                                  • E
                                    Engineer
                                    last edited by

                                    Seems this issue (at least with Intel NIC's) has been around for some time:  https://forums.freebsd.org/threads/workaround-freebsd-10-1-sudden-network-down.49264/

                                    No clue if FreeBSD 10.2 fixes it or not.  However, pfsense 2.1.5 has an older FreeBSD and I'll try that if it's not fixed soon.

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                                    • D
                                      deanot
                                      last edited by

                                      What ever it is, as said before, was exacerbated with the 2.2.x upgrade in my opinion.  I don't recall seeing it in past releases, maybe some have seen it, but personally I have not been using the great software near as long as some have.

                                      I hope there is a fix for it soon, I hate to move to something else, but it is becoming too unreliable for myself to continue use.

                                      PFSense System Specs.
                                      –---------------
                                      Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                                      4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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                                      • E
                                        Engineer
                                        last edited by

                                        @deanot:

                                        What ever it is, as said before, was exacerbated with the 2.2.x upgrade in my opinion.  I don't recall seeing it in past releases, maybe some have seen it, but personally I have not been using the great software near as long as some have.

                                        I hope there is a fix for it soon, I hate to move to something else, but it is becoming too unreliable for myself to continue use.

                                        2.2.x was the start of FreeBSD 10.1 with pfsense…as far as I can tell.

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                                        • D
                                          deanot
                                          last edited by

                                          Interesting…  I am hoping that one of the devs may chime in, maybe have some insight into this.

                                          PFSense System Specs.
                                          –---------------
                                          Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                                          4 CPUs: 1 package(s) x 4 core(s) 4 port HP Branded Intel Ethernet Card

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                                          • E
                                            Engineer
                                            last edited by

                                            Had first LAN lockup with watchdog timeout in three days.  Just turned off all hardware and checksum offloading, saved and rebooted.  Now to start over monitoring.

                                            If this doesn't work, I will probably go to 2.1.5 until (if that works) until it's resolved.

                                            Edit:  After reading around more, I'm more inclined to believe that the error is in FreeBSD and that a commit to fix the same error for the older Intel cards (em) has already been committed. https://reviews.freebsd.org/D3192

                                            As to when it appears, not sure.  Seems to have been sent to the Intel Networking for review too so time will tell.

                                            As for the OP's issue…if this is a FreeBSD issue (seems to appear on lots of different brands of hardware), hopefully, the FreeBSD patches will fix it.  Don't know enough about that to guess at this point though.

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