Advanced replacement?
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What's this absurd debate about? When you cannot afford a downtime, you need a redundant setup. Meaning, you do not need TWO but you need AT LEAST THREE. Because, none of the SLAs means shit. SLA won't keep your network running. Even one hour reaction time means your network will be down for an hour.
Similar crap will make your lawyers happy, perhaps. Nothing else. It won't keep you running. Ever.
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I'm not sure what you are all butt hurt about. All I am looking for is advanced replacement. When pfSense team and I determine to the best of my ability that a unit is defective (which, it turns out, mine actually is not), I am asking for them to ship me the replacement unit first and I will send mine back when it arrives.
I am not asking for a free unit. I am not asking for hardware to never break or any other magic.
What is such a big deal about that? Obviously they can't just ship out replacements when "you have a problem", but after they confirm it appears to be hardware, what is the problem whether its shipped to me first?
It's not unreasonable at all.
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There's no big deal about it beyond your "I can't afford to be down" which will NEVER get solved by any advanced replacement.
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Agree.
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There's no big deal about it beyond your "I can't afford to be down" which will NEVER get solved by any advanced replacement.
I can't afford to be down for multiple days. If they overnight a working unit, that amount of downtime [1 day or less depending on time of original failure] is acceptable in this case. I was not looking for a ten minute fix for a hardware problem like you seem to think.
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None of you have ever been in sales or marketing eh? (don't blame you…) Sometimes you just have to change your pitch for different customers.
The pfSense Guaranteed Instantaneous Advance Replacement Service
is available for a 100% surcharge on your order ;D -
The pfSense Guaranteed Instantaneous Advance Replacement Service
is available for a 100% surcharge on your order ;D-
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I don't think it will be 100%, but, like extended warranties, there are direct costs of AR, and we are in business to make a profit.
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@jwt:
I don't think it will be 100%, but, like extended warranties, there are direct costs of AR, and we are in business to make a profit.
Maybe you should look at offering it.. I would definitely consider it
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it's being done, but I have a stack of paper >this< high to get through. It's in there, toward the top.
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