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    Very unreliable SG-4860; weird behaviour and interfaces

    Scheduled Pinned Locked Moved Hardware
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    • ?
      Guest
      last edited by

      Are the interface igbX and the MAC addresses consistent with a factory setup?

      They are matching and fitting like you were configuring them.

      I have reset to factory setting many times

      And why? if the newer version 2.3 is not really matching or buggy or something else the SG-4860
      unit it self is not be able to be guilty or am I wrong.

      Only one issue is that my first attempt to setup was from a backup from a 2.3 install of COMMUNITY edition.

      This might be not really the problem at all! Only the pre-tunings are interesting in that edition in my
      eyes if not correct me please, well to know that too. Again, take the SG-4860 unit and do a fresh install
      on the EMMC or mSATA or SSD or what ever you are using as the storage inside of that unit, and please
      take the ADI version 64Bit 2.2.6. If this is running then fine you should be waiting until the 2.3 or 2.3.1
      is running fine without any reported back issues and/or failures and then upgrade to the 2.3.x

      I realised that this had messed things up and I factory restored.

      But please the using the ADI 64Bit image!

      The whole thing is erratic and I really wouldn't rely on this at all as it is acting like a total POS.

      What exactly was changed in hardware on the SG-4860 side? Nothing in my eyes, but the pfSense version 2.3
      was pretty new on this or? And so the unit can not be the failing one in my eyes.

      If anyone could help I'd appreciate it otherwise this thing is going back.

      Pressing peoples will having now effect here and crying likes a tiny school kid is also not really useful
      in such a case! If you can get the ADI 64Bit version 2.2.6 get it and install it, fresh and full!
      Wait until the next release is stable and/or reported as running fine.

      What do you are saying to Microsoft if the last Update is killing your PC? Nothing, you play back to
      the last returning point in you MS Windows installation and wait until the behavior is solved out.

      And why you can´t do this here together with pfSense too?

      NB: I have used 2.3 successfully as a Hyper-V machine for weeks so I am aware of how to setup etc. The SG-4860 seems to be a POS - or at least this one is.

      Hyper-V is not the SG-4860 and not the XG-1500 and not another hardware, this is likes comparing eggs
      and pigs against each of the other, based on the circumstance that both words containing a "g" inside of
      the word or their name.

      And if there will be something wrong pending on a hardware failure or software issues that you not have to
      point on your side or to your person, I am pretty well thinking that the support@pfSense .org is more then
      happy to help you out of your situation, with a workaround or other things, and yes they will not count that
      as an support call from your both calls you get on top of this units! This here is a user to user forum,
      moderated but a user forum and not the support agency from pfSense. Please understand this.

      1 Reply Last reply Reply Quote 0
      • PerforadoP
        Perforado Rebel Alliance
        last edited by

        Is the console still working when LAN/WAN-connections are lost?

        If yes: Are there any "timeout" messages when you type "dmesg" in the shell or in "clog /var/log/system.log" ?

        1 Reply Last reply Reply Quote 0
        • O
          oben
          last edited by

          On my fifth go I am getting progress in stability. I decided to start completely fresh and not restore anything including certs etc.

          I also decided to just use HTTP and not go HTTPS as its not public facing at all. That was causing alot of extra grief.

          I still have the issue of the interfaces being numbered out of order.

          I'm certain this caused me to lose my second attempt. The first was the accidental Community Edition logo that came up after a config restore.

          The second I did by hand and chose igb0 for WAN and igb1 for LAN expecting the 0 and 1 to correspond to the first and second physical ports! Plugged in after wizard was done and got nowhere and reset.

          Is the numbering on these machines always like this??

          igb1 is first port and igb0 is second port? igb2 is third etc… Why??

          Now I am working it as a router on a stick with only a WAN port operational serving only DNS and VPN both client and server and it is stable with HTTP web config.

          The WAN is on a /30 network with my main Mikrotik router and it all seems good now.

          But the port numbering really messed me up for a bit.

          I want to get the serial console working too for future - can I do it just using a USB cable and linux? I use Archlinux on a laptop. I think gnu screen will work but I don't know which device to connect to ie. /dev/.... but am guessing "lsusb" might reveal it if I plug in the router on a USB cable? Yes?

          1 Reply Last reply Reply Quote 0
          • O
            oben
            last edited by

            https://www.netgate.com/docs/rcc-dff-2220/freebsd.html

            confirms the quirky port numbering. Would have been nice to know in advance.

            https://www.netgate.com/docs/reference/rcc-ve-serial-console.html

            How to connect to serial console.

            i ran into all sorts of issues where the router became unreachable. On one early attempt just deleting completely unrelated test vlans not in use made the router unreachable. I hit some undocumented bugs for sure but we'll see how it goes.

            1 Reply Last reply Reply Quote 0
            • C
              cmb
              last edited by

              @oben:

              confirms the quirky port numbering. Would have been nice to know in advance.

              You're provided a Quick Start Guide, which includes that on the very first page. Not sure how you expected to be informed of that if you didn't even look at the first page of the quick start guide.

              @oben:

              i ran into all sorts of issues where the router became unreachable. On one early attempt just deleting completely unrelated test vlans not in use made the router unreachable. I hit some undocumented bugs for sure but we'll see how it goes.

              Anything you're encountering there isn't specific to a 4860 or any particular hardware. I add and remove VLANs on live systems all the time and haven't broken anything, but there are always possibilities for edge case issues. If you have a replicable "do this and it breaks", I definitely want to know.

              1 Reply Last reply Reply Quote 0
              • O
                oben
                last edited by

                After getting the interface numbering right and starting completely fresh I'm finally at a point where I have gradually started migrating my VLANs over and its going well.

                I think I might have got a different start guide for the smaller devices which give the numbering in the ordinal way.

                And how it seems Ok.

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                • O
                  oben
                  last edited by

                  How do I get my "free" copy of the book as a hardware purchaser?

                  Or is it just extra?

                  1 Reply Last reply Reply Quote 0
                  • stan-qazS
                    stan-qaz
                    last edited by

                    HTML version is here: https://portal.pfsense.org/docs/manuals/sg-4860/quick-start-guide.html

                    1 Reply Last reply Reply Quote 0
                    • O
                      oben
                      last edited by

                      I mean the pfsense Book.

                      Not the hardware installation guide.

                      1 Reply Last reply Reply Quote 0
                      • ?
                        Guest
                        last edited by

                        How do I get my "free" copy of the book as a hardware purchaser?

                        Create an account at pfSense.org (pfSense shop) and then register your unit (the SG-4860)
                        and then you will be able to download this book as I am right informed, please correct me if not.

                        1 Reply Last reply Reply Quote 0
                        • stan-qazS
                          stan-qaz
                          last edited by

                          BlueKobold's method worked for me. Try here for the HTML version: https://portal.pfsense.org/docs/book/

                          If you aren't logged into the pfsense support portal you'll get a login screen asking for the user/pass for your pfSense store account.

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