Possible performance limitations?
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When was the last time you reboot your modem? When they up your tier you have to reboot. If you change the device connected to the modem - again you have to reboot. While yes the modem caches the mac that its talking to.. Your pc, pfsense nic, some other router, etc.. Reboot of the modem clears that.
Over the years I have moved tiers with comcast. And you have to reboot the modem to see the new speed..
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Try logging into your modem to find out how it's connection. It should tell you all kinds of data, like DOCSIS 2.0 or 3.0, how many channels are being bonded, if any. etc etc 32Mb/s is almost spot on a single channel, which makes me wonder if bonding is not working.
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Modem was rebooted today as part of my troubleshooting. Speeds didn't change.
I've visited my modems status page on several occasions, got the firmware version there. I attached a screenshot of my modem signal settings. From what I see, it looks like bonding is working.
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My reading comprehension isn't always the best, but I don't think you mentioned if you attempted to bypass PFSense and speedtest directly to the modem.
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He can't because his access is tied to the MAC address of his pfSense WAN. He needs to clear his cable modem and then direct connect his PC to it and test again to make sure he is getting what he's supposed to. Once confirmed, then he can reconnect pfSense and start troubleshooting.
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I haven't had a chance to do any troubleshooting today, but I should have some time tomorrow to try resetting the modem and plugging a PC directly in to do speedtest, bypassing pfSense.
If those speeds don't change, does it still look like maybe there's something wrong with the bonding? I would have expected that the signal settings I pasted earlier showed that bonding was indeed occurring with 4 channels, but perhaps I am mistaken.
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It does look bonded according to the status page and nothing seemed crazy for the errors either. Instead of resetting your modem, you could clone your WAN's MAC address.
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OK, so I just went ahead and spoofed the pfsense's mac address on my windows pc, and was able to get directly onto the internet. I went to speed test.net, and did the same test–precisely the same numbers as before. So pfSense is definitely not the limiting factor... both yay, and boo. I guess that means a call to Comcast... @#$%$#!
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Huzzah! Apparently the "issue" was that my modem wasn't registered with them, so they put it on some kind of generic configuration (I'm not sure why it wasn't registered previously, I had to give them all the info before when I first got it). The registration went through, and they reset my modem, and now I'm getting 90Mbps down & 12Mbps up (which is more than what my account says I should have–75Mbps down & 10Mbps up). And most importantly, pfSense didn't even hiccup with these speeds! :)
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