SG-8860 Intel C2000 Firmware Update - Corrupted Serial Number

ckaboose

Hi, I have a pFSense SG-8860 (desktop version not the SG-8860-U). I just performed a firmware update as recommended by the e-mail sent by Netgate today. The firmware update seemed to work fine but it looks like my device lost its serial number on the status/dashboard screen (Under System). The serial number just has a bunch of question mark icons.

Has anyone else experienced this issue? Is there a way to get the serial number back in it's original state?

serial_number.png_thumb

IntroSpekta

Hi, same issue here but on an SG-4860. Not sure if its related, but the system is also 'Unable to check for updates.'

serial.png_thumb

Kreeblah

The serial number issue happened to me (SG-4860 desktop version), too, though I'm still able to check for updates.

Edit: In case it's relevant, I used the remote update method described on https://www.netgate.com/docs/sg-4860/adi-bios-flash.html including physically turning the power off and on again afterwards.

ivor

We are investigating this issue, will post an update soon.

ivor

IMPORTANT - we have published a guide on updating BIOS remotely, however because of an issue we have removed the guide.

If you followed the guide and now your pfSense dashboard shows symbols instead of units serial, please contact us for a fix. It's purely a cosmetic issue so no need to panic. Please contact support@netgate.com if your unit is not displaying a serial. We apologize for any inconvenience.

ivor

The instructions have been updated.

ckaboose

Just an update. Instructions and fix from Netgate Customer Support worked like a charm.

pfguy2017

Is there a way from the GUI or SSH to confirm that the BIOS update has been correctly completed?

Derelict

kenv smbios.bios.version

[2.3.3-RELEASE][root@pfSense.localdomain]/root: kenv smbios.bios.version
ADI_RCCVE-01.00.00.12-nodebug

Should be safe to run in Diagnostics > Command Prompt as well.