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    PfSense 2.3.4 with NUT 2.7.4_4 and Tripp Lite SMX500RT1U USB No matching HID UPS

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    • C
      communityuk
      last edited by

      @dennypage:

      Perhaps try the tripplite driver instead of usbhid?

      Should have mentioned, tried that, same result.

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      • dennypageD
        dennypage
        last edited by

        What do you see when you run "usbconfig dump_device_desc"?

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        • C
          communityuk
          last edited by

          @dennypage:

          What do you see when you run "usbconfig dump_device_desc"?

          ugen0.2: <tripp lite="" smx500rt1u="" tripp="">at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (0mA)

          bLength = 0x0012
            bDescriptorType = 0x0001
            bcdUSB = 0x0110
            bDeviceClass = 0x0000  <probed by="" interface="" class="">bDeviceSubClass = 0x0000
            bDeviceProtocol = 0x0000
            bMaxPacketSize0 = 0x0008
            idVendor = 0x09ae
            idProduct = 0x0001
            bcdDevice = 0x000a
            iManufacturer = 0x0001  <tripp lite="">iProduct = 0x0002  <tripp lite="" smx500rt1u="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001</no></tripp></tripp></probed></tripp>

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          • C
            communityuk
            last edited by

            Seems to be a problem starting the UPS driver. If I setup the UPS to be "Local USB" and driver "tripplite", save the config, the log shows…

            Jul 11 16:44:27 php-fpm 76934 /nut_settings.php: Starting service nut
            Jul 11 16:44:27 upsmon 13232 Startup successful
            Jul 11 16:44:28 upsd 14483 listening on ::1 port 3493
            Jul 11 16:44:28 upsd 14483 listening on 127.0.0.1 port 3493
            Jul 11 16:44:28 upsd 14483 Can't connect to UPS [Local-USB-UPS] (tripplite_usb-Local-USB-UPS): No such file or directory
            Jul 11 16:44:28 upsd 14579 Startup successful
            Jul 11 16:44:30 upsd 14579 User monuser@127.0.0.1 logged into UPS [Local-USB-UPS]
            Jul 11 16:44:30 upsmon 13712 Poll UPS [Local-USB-UPS] failed - Driver not connected
            Jul 11 16:44:30 upsmon 13712 Communications with UPS Local-USB-UPS lost
            Jul 11 16:44:35 upsmon 13712 Poll UPS [Local-USB-UPS] failed - Driver not connected
            Jul 11 16:44:35 upsmon 13712 UPS Local-USB-UPS is unavailable

            But if I then ssh to the server and manually start the UPS driver…

            /usr/local/libexec/nut/tripplite_usb -u root -a Local-USB-UPS

            I see...

            Network UPS Tools - Tripp Lite OMNIVS / SMARTPRO driver 0.29 (2.7.4)
            Warning: This is an experimental driver.
            Some features may not function correctly.

            Detected a UPS: Tripp Lite /TRIPP LITE SMX500RT1U
            libusb_get_interrupt() returned 0 instead of 8 while sending 3a 00 ff 0d 00 00 00 00 '........'
            Using binary SMART protocol (3005)
            Unknown input voltage range: 0x06
            Unit ID: 65535
            Attached to Tripp Lite TRIPP LITE SMX500RT1U

            And the UPS shows online in Services / UPS / Status, together with all the values I'd expect...

            Variable Value
            battery.voltage 13.70
            battery.voltage.nominal 12
            device.mfr Tripp Lite
            device.model TRIPP LITE SMX500RT1U
            device.type ups
            driver.name tripplite_usb
            driver.parameter.pollinterval 2
            driver.parameter.port auto
            driver.parameter.synchronous no
            driver.version 2.7.4
            driver.version.internal 0.29
            input.voltage 247
            input.voltage.maximum 261
            input.voltage.minimum 236
            input.voltage.nominal 120
            outlet.1.desc Load 1
            outlet.1.id 1
            outlet.1.switch 1
            outlet.1.switchable 1
            outlet.2.desc Load 2
            outlet.2.id 2
            outlet.2.switchable 0
            ups.debug.D 00 f7 00 89 0d 00 00 '.......'
            ups.debug.L 0c 00 06 07 58 58 0d '....XX.'
            ups.debug.load_banks 1
            ups.debug.M 00 ec 01 05 0d 00 00 '.......'
            ups.debug.P 30 30 35 30 30 58 0d '00500X.'
            ups.debug.S 01 04 00 00 64 00 0d '....d..'
            ups.debug.T 21 00 01 f4 00 58 0d '.....X.'
            ups.debug.V 06 00 0c 01 58 58 0d '....XX.'
            ups.delay.shutdown 64
            ups.firmware F29AF.B
            ups.firmware.aux protocol 3005
            ups.id 65535
            ups.mfr Tripp Lite
            ups.model TRIPP LITE SMX500RT1U
            ups.power.nominal 500
            ups.productid 0001
            ups.status OL
            ups.temperature 0
            ups.vendorid

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            • C
              communityuk
              last edited by

              Found it. It's a permissions thing. For some reason the correct user context is not setup. Adding "user=root" in the ups.conf advanced settings fixes it.

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              • dennypageD
                dennypage
                last edited by

                There is a discussion of this problem here. Please give that a try and let me know if it clears your permission problem. Thanks.

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                • C
                  communityuk
                  last edited by

                  @dennypage:

                  There is a discussion of this problem here. Please give that a try and let me know if it clears your permission problem. Thanks.

                  Unfortunately, the site with the pfSense and the UPS, is live and about 250 Miles away from me. So I cannot reboot and re-connect the UPS USB cable.
                  However, on all further UPS implementations we will test this.

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                  • dennypageD
                    dennypage
                    last edited by

                    Okay, thanks.

                    Note that you don't have to do the disconnect/reconnect if you are able to do a reboot.

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                    • C
                      communityuk
                      last edited by

                      An Electrician caused a reboot by turning off the power on the clean side of the UPS!
                      Anyway I removed the "user=root" and it works ok now.

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                      • dennypageD
                        dennypage
                        last edited by

                        @communityuk:

                        An Electrician caused a reboot by turning off the power on the clean side of the UPS!
                        Anyway I removed the "user=root" and it works ok now.

                        Awesome, thanks for letting me know. I'll see about adding an install warning for this next time I update the package.

                        About the electrician though… sigh.

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