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    SG-2440 Downloadable Disk Image

    Official Netgate® Hardware
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    • T
      tim.mcmanus
      last edited by

      I want to download and archive the SG-2440 disk image because I've deployed two of these devices so far.

      I was following the instructions on this link:  https://www.netgate.com/docs/sg-2440/reinstall-pfsense.html

      The first instructions says to "retrieve the appropriate installer image after logging in on the Portal account page under Active Resources…"  I have a Gold Subscription and am using one of the two devices in my office, but I do not have anything listed until the Active Resources section other than my Gold Subscription.

      Is there anything I need to do to get access to that resource?

      I bought one of these devices 12/15/16, and had a client purchase theirs last week.

      Any guidance is greatly appreciated.

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      • R
        rpotter28
        last edited by

        I had the same question previously, and it was answered on reddit:

        How are you attempting to register? If it was purchased after 31st May, register at the following link:
        https://www.netgate.com/register/

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        • ivorI
          ivor
          last edited by

          @tim.mcmanus:

          I want to download and archive the SG-2440 disk image because I've deployed two of these devices so far.

          I was following the instructions on this link:  https://www.netgate.com/docs/sg-2440/reinstall-pfsense.html

          The first instructions says to "retrieve the appropriate installer image after logging in on the Portal account page under Active Resources…"  I have a Gold Subscription and am using one of the two devices in my office, but I do not have anything listed until the Active Resources section other than my Gold Subscription.

          Is there anything I need to do to get access to that resource?

          I bought one of these devices 12/15/16, and had a client purchase theirs last week.

          Any guidance is greatly appreciated.

          Log in to portal.pfsense.org and then open the following link to activate support for your appliance https://portal.pfsense.org/members/signup/per-incident-support

          After that the SG-2440 will be automatically be added to your account with the Gold subscription.

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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