Sg-1000 recovery

vilyallc · Jul 21, 2017, 12:53 PM

I purchased a SG-1000 a few months ago and was playing with it when an update killed it. It does nothing but a bunch of failed update scripts on boot. I am done playing with trying to repair the current installation on it and would like to just wipe it and install the latest code fresh onto the box via a sd card. I have found all of the instructions to do so but have failed to find where to download the image to apply to the device. I am sure its a noob question but where do I find the SG-1000 recovery image? I have checked the portal in Netgate from where I bought it but there are no download areas. Any help would be appreciated. Thanks.

Hugovsky · Jul 21, 2017, 1:28 PM

Have you tried here? It's the official hardware thread.

vilyallc · Jul 21, 2017, 2:10 PM

Scrolled right past that thread :)

Sorry for misplacing this.

ivor · Jul 21, 2017, 2:21 PM

@vilyallc:

I purchased a SG-1000 a few months ago and was playing with it when an update killed it. It does nothing but a bunch of failed update scripts on boot. I am done playing with trying to repair the current installation on it and would like to just wipe it and install the latest code fresh onto the box via a sd card. I have found all of the instructions to do so but have failed to find where to download the image to apply to the device. I am sure its a noob question but where do I find the SG-1000 recovery image? I have checked the portal in Netgate from where I bought it but there are no download areas. Any help would be appreciated. Thanks.

Please follow this guide https://www.netgate.com/docs/sg-1000/faq.html#how-do-i-restore-the-firewall-os-firmware

vilyallc · Jul 21, 2017, 3:09 PM

Getting an access denied message after I login with the same account that I bought the device with. Frustrating but I guess I will need to get with NetGate support to find out why my account is messed up.

Thanks for the help

ivor · Jul 21, 2017, 9:13 PM

@vilyallc:

Getting an access denied message after I login with the same account that I bought the device with. Frustrating but I guess I will need to get with NetGate support to find out why my account is messed up.

Thanks for the help

Yes, please contact our support and they will resolve it ASAP!