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    Harware Pfsense is not responding

    Scheduled Pinned Locked Moved Hardware
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Harware Opnsense is not responding

      Really? I hope that's a typing mistake…. if not then I think I see your issue.  ;)

      I'd be checking the console for buffer exhaustion errors.

      Try this: https://doc.pfsense.org/index.php/Tuning_and_Troubleshooting_Network_Cards#mbuf_.2F_nmbclusters

      Steve

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      • C
        cyberbot
        last edited by

        Thank you for your answer.
        let try it and report back

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        • J
          Jamerson
          last edited by

          i am having the same issue with the 1000 NIC of Intel
          does this fix the job?

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          • ?
            Guest
            last edited by

            If you are using Opnsense and not pfSense we can't really help you because it's not the same thing.

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            • C
              cyberbot
              last edited by

              @johnkeates:

              If you are using Opnsense and not pfSense we can't really help you because it's not the same thing.

              I don't know what Opensense is but we are always used Pfsense and will .

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              • ?
                Guest
                last edited by

                When you reset the system afterwards, does it have any core dumps?

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                • C
                  cyberbot
                  last edited by

                  @johnkeates:

                  When you reset the system afterwards, does it have any core dumps?

                  no it does not, when the system is rebooted I can't seem to find any error or logs on the logs.
                  when we have checked the hardware it was not responding either usb or LAN network

                  tried to log in using ssh just to collect the logs nothing was available, the only solution we have was to reboot,

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                  • ?
                    Guest
                    last edited by

                    Very strange. Hard lockups would have at least some evidence in mcelogs, system logs or dump devices.

                    You might have more luck configuring an external syslog server. In case the hardware can no longer store the last few writes and then crashes, at least the external log will have the data.
                    Another option is having a serial port and kernel debugger.

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                    • C
                      cyberbot
                      last edited by

                      @johnkeates:

                      Very strange. Hard lockups would have at least some evidence in mcelogs, system logs or dump devices.

                      You might have more luck configuring an external syslog server. In case the hardware can no longer store the last few writes and then crashes, at least the external log will have the data.
                      Another option is having a serial port and kernel debugger.

                      this behaviour has started after we updated to the 2.3.4
                      isn't a NIC drivers issue ?

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                      • ?
                        Guest
                        last edited by

                        @cyberbot:

                        @johnkeates:

                        Very strange. Hard lockups would have at least some evidence in mcelogs, system logs or dump devices.

                        You might have more luck configuring an external syslog server. In case the hardware can no longer store the last few writes and then crashes, at least the external log will have the data.
                        Another option is having a serial port and kernel debugger.

                        this behaviour has started after we updated to the 2.3.4
                        isn't a NIC drivers issue ?

                        If you can't get local console, serial console or USB to work, it's probably not the NIC.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Have you tried accessing the console directly? SSH obviously relies on the NIC still passing traffic.

                          If it is some issue with the NIC I would expect something logged or at least shown on the console.

                          If it's some more catastrophic hardware issue it may lock up entirely and log nothing….

                          Steve

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                          • chpalmerC
                            chpalmer
                            last edited by

                            Look at the output of # dmesg and see if there is anything there..

                            Triggering snowflakes one by one..
                            Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                            • C
                              cyberbot
                              last edited by

                              we have a new hardware now, and it seems to be up for two days without issues.
                              I'll report backup either it crashes again.
                              thank you for all your support

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