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    PFSENSE couldnt get WAN ip from modem

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    33 Posts 9 Posters 12.2k Views
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    • R
      rangarajan
      last edited by

      we have broadband cable modem with type DHCP ,

      yes from cable modem to laptop directly it worked , where as in case if i try from  cable modem to pfsesne firewall its not pinging by default gateway of cable modem as well as DNS server of google 8.8.8.8 ping request also failed

      But from pfsense LAN interface when i connect to LAPTOP directly i can access pfsense web gui.

      cable modem is directly hooked to pfsense WAN interface later from pfsense LAN interface i am trying to connect to switch

      yes , i have tested with good working condition RJ 45 cable

      i am using "hp thin client t5740" as pfsense firewall in my setup

      i do have one WAN interface card in t as well as two LAN interface card in it.

      please try to help me in this .

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      • ?
        Guest
        last edited by

        OK.

        When you connect your laptop directly to the ISP Router, it works. What is the LAN IP address of he ISP Router?

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        • R
          rangarajan
          last edited by

          When i try to connect my Laptop directly to ISP Modem it works fine i can able to ping default GW 192.168.1.251 and DNS server 8.8.8.8, Apart from it the LAN ip is 192.168.1.197

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          • ?
            Guest
            last edited by

            And that is why pfSense does not work.

            By default PFSense sets it's LAN network to the 192.168.1.* range, you cannot have that range on both the LAN and WAN interfaces.

            You need to go back to the shell menu of pfSense,Option 2, and change the LAN address and DHCP range to 192.168.2.*

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            • R
              rangarajan
              last edited by

              just a moment am  working on it , thanks for this information i like it

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              • R
                rangarajan
                last edited by

                hey despite of changing pfsense LAN ip to 192.168.2.* i cant access it in web gui (pfsense) from the system comming under cisco switch connection

                cable modem (192.168.1.251)> pfsense (192.168.2.1)> cisco switch(smart switch) > other system.(192.168.1.*)

                from above i am unable to access pfsense web gui from systems under cisso switch(managed one).

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                • ?
                  Guest
                  last edited by

                  I said, connect directly to pfSense from your Laptop, where did I say to go via the Cisco switch?

                  Can you connect to pfSense when connected directly from the LAN port of pfSense to your Laptop, YES OR NO?

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                  • R
                    rangarajan
                    last edited by

                    yes , i can directly connect pfsense with LAN port of laptop i get DNS server as 192.168.2.1 and IP V4 of laptop as 192.168.2.2 , Here 192.168.2.1 is the LAN ip assigned in shell prompt of pfsense .

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                    • ?
                      Guest
                      last edited by

                      Good. Now connect the WAN port of pfSense to the ISP router.

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                      • R
                        rangarajan
                        last edited by

                        yeah , did as directed but WAN ip is not detecting automatically as well as i couldn't ping 8.8.8.8 DNS server of google from laptop command prompt ?

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                        • ?
                          Guest
                          last edited by

                          OK, leave the WAN connected, and go into the pfSense Web interface, What does it show as the IP address of the WAN interface?

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                          • R
                            rangarajan
                            last edited by

                            hi ,

                            sorry for delay .No IP is detected its empty in the WAN interface field.

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Does it show the WAN interface as UP? (green arrow)

                              Can we see a screenshot from Status > Interfaces.

                              Steve

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                              • R
                                rangarajan
                                last edited by

                                no WAN interface is in RED

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                                • NollipfSenseN
                                  NollipfSense
                                  last edited by

                                  Dude…why are you opening multiply thread on the same exact issue...that's a big turn off!

                                  Onto the subject at hand...sounds to me some conflict going on with your cable modem and might need to be in bridge mode.

                                  pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
                                  pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

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                                  • R
                                    rangarajan
                                    last edited by

                                    should i need to change any settings over there ?

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      A screenshot of the WAN from Status > Interfaces would be very helpful here. Please try to get that.

                                      If the interface shows the red 'down' arrow though that implies it's not even connected. I would look for a link issue, perhaps a bad cable or speed/duplex mismatch. That assumes your WAN is Ethernet directly though, if it's PPP of some sort there may be other issues. The screenshot would tell us all that.

                                      Steve

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        I see in fact you did post a screenshot in one of the other threads you opened. I re-attached it here.

                                        That shows what looks to be a working connection. The WAN is linked, UP and has a valid IP.

                                        It seems like you are trying to put the cable router in modem mode to bridge the PPP connection yes?

                                        Steve

                                        troubleshooting.png
                                        troubleshooting.png_thumb

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                                        • R
                                          rangarajan
                                          last edited by

                                          yes but public ip is not detected in wan interface i don't know why

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            If it's showing a private IP on the WAN like in that screenshot it's because the ISP supplied modem/router is not passing it through. Instead is it running a dhcp server and giving pfSense a lease from that.

                                            If it's a PPPoE connection you will need to configure the 'modem' to run is modem or bridge mode and then configure the PPPoE connection on the pfSense WAN.

                                            Steve

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