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    Can't login through the GUI

    General pfSense Questions
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    • L
      LBP
      last edited by

      So when I attempt to login through the GUI and use the password that I'm 99% positive is the correct password, the system beeps at me and returns to the login screen. When I attempt to use any other password, the system beeps, returns to the login screen and tells me that I have an incorrect username or password. Just to be clear, when I attempt to login with the password that I'm 99% positive is the correct password, the system does NOT tell me that I have an incorrect username or password. Any idea's why I can't login?

      Update: same results in Chrome & Firefox. All I can think of is that the system has my IP or MAC address blocked from logging in to the system somehow and that's why it's rejecting me??

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      • pttP
        ptt Rebel Alliance
        last edited by

        https://doc.pfsense.org/index.php/Locked_out_of_the_WebGUI

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        • L
          LBP
          last edited by

          That's the thing though. I feel confident that the password I'm using is the correct password because when I enter any password except that one, the system tells me that I've got the wrong username or password. That is why I was asking whether it could be something other than the wrong password?

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          • GertjanG
            Gertjan
            last edited by

            Hi,

            Activate console access - by default, no password is needed (edit : bonus : and in this case, when login, pfSense 'beeps' : does yours ?).
            When login into the GUI succeeds and you didn't change default behavior, a line like this will be printed :

            pfsense php-fpm[9752]: /index.php: Successful login for user 'admin' from: …..

            You saw it ?
            A failing user/password shows you :

            pfsense php-fpm[66600]: /index.php: webConfigurator authentication error for 'office' from ….

            You are using 'admin' as the user ?
            Did you add other users ?

            Does this file exist : /tmp/webconfigurator.lock ?

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

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            • L
              LBP
              last edited by

              pfSense beeps with any attempt to login
              I'll have to plug a monitor into pfSense tomorrow to check for the feedback on attempts to login
              admin is the user I'm attempting to login with
              I did not add any other users
              I'll check if that file exists once I get a monitor plugged in.

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              • L
                LBP
                last edited by

                When I attempt to login with what I believe to be the correct password, I receive this message from the display connected directly to the pfsense box: pfSense php-fpm[65475]: /index.php: Successful login for user 'admin' from: …

                The attempt with the correct password makes the pfSense box beep and return to the login screen

                When I attempt to login with a password I know to be wrong: pfSense php-fpm[65475]: /index.php: webConfigurator authentication error for 'admin' from …

                The attempt with the wrong password makes the pfSense box beep and return to the login screen, but display the message: Username or Password incorrect

                Additional info that I discovered by plugging a monitor into the machine: there is an error code that seems to keep popping up: vnode_pager_getpages: I/O read error
                vm_fault: pager read error, pid 91204 (rrdtool)
                that error keeps going up as far as I can see with different pid codes: 24888, 49767, 75113, 97506, 20388, 46718, 73768, 95036, 17314, 39423, 67306, 91204

                EDIT: Based on a couple of searches on those error codes above, from what I can tell, I have a bad hdd and should swap it out? Can anybody confirm?

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                • GertjanG
                  Gertjan
                  last edited by

                  What probably happens is that your login is ok.
                  When identified, a local shell is started with you - admin as a user, and that fails because there is some hardware (?) error (disk, memory, whatever).
                  I guess it's time to throw a thorough test on device - re install pfSense when done.

                  No "help me" PM's please. Use the forum, the community will thank you.
                  Edit : and where are the logs ??

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                  • L
                    LBP
                    last edited by

                    Just realized I never updated this one. The problem has been solved. It was a bad HDD. Thank you guys for the help.

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                    • K
                      Katharine
                      last edited by

                      I can solve this problem from your question.This can be used normally.

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