Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    How do I close a ticket on redmine?

    Scheduled Pinned Locked Moved Development
    3 Posts 3 Posters 739 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • L
      LedPighp
      last edited by

      What's the process I should follow to close a ticket that I filed on redmine?

      I filed a feature request https://redmine.pfsense.org/issues/8123 to track a feature I was going to push pfSense. I left it unassigned when I submitted it since I wasn't sure what to target for the release and other fields that should have been filled in.

      Later I submitted a pull request and that was merged into master. It's now present in the 2.4.3 RC and I've verified that it works.

      How can I close the original ticket? I'm not permitted to make edits. Also, what's the preferred workflow you'd like us to follow? I didn't see anything in the Wiki back in November when I looked.

      Thanks

      1 Reply Last reply Reply Quote 0
      • H
        heper
        last edited by

        only netgate staff can close/edit tickets.
        ask the one who merged the PR to close the redmine.

        steve probably didn't notice the PR-title matched a redmine ticket. (might be best to include the direct link in the comment in the future)
        so either you update the redmine ticket & ask for it to be closed by steve (the one who merged it).
        Or
        you mention @sbeaver-netgate in a new comment on PR #3875 on github

        1 Reply Last reply Reply Quote 0
        • jimpJ
          jimp Rebel Alliance Developer Netgate
          last edited by

          I added a note and closed out the ticket for you.

          We now require a cross-reference between Redmine issues and PRs for submissions, so we can catch things like this, but this was merged just before we started doing that.

          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

          Need help fast? Netgate Global Support!

          Do not Chat/PM for help!

          1 Reply Last reply Reply Quote 0
          • First post
            Last post
          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.