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[SOLVED] BT Infinity connected but no internet

Problems Installing or Upgrading pfSense Software
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  • O
    oxhey
    last edited by Apr 1, 2018, 12:49 PM

    @SammyWoo:

    If ping from FW works, it means the ISP is up and FW is able to "get out."

    The next thing u should do is, at your PC, I assume Windows, do a IPCONFIG /ALL, GATEWAY should be the IP of the FW, this is configured under DHCP.

    Any other PC/laptop work, just this PC is broke?

    Default Gateway is blank.

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    • S
      SammyWoo
      last edited by Apr 1, 2018, 1:32 PM

      U didn't answer my other question.  If other PC/laptops are having the same prob then your DHCP server is configured wrong. It could be the DNS setting.

      So that you don't get confused, the 172 GATEWAY above refers to the WAN gateway, that seems fine, your problem is the LAN GATEWAY.

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      • O
        oxhey
        last edited by Apr 1, 2018, 1:40 PM

        @SammyWoo:

        U didn't answer my other question.  If other PC/laptops are having the same prob then your DHCP server is configured wrong. It could be the DNS setting.

        So that you don't get confused, the 172 GATEWAY above refers to the WAN gateway, that seems fine, your problem is the LAN GATEWAY.

        Sorry, yes this affects every machine connected to the firewall.

        I should mention that the BT internet is a fail over and the main internet is virgin media (which is working fine).

        Do you need screenshots of any of my other settings?

        This is my DCHP settings page:

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        • S
          SammyWoo
          last edited by Apr 2, 2018, 4:54 PM

          Oh sorry am not familiar with a failover configuration.  All I know is, whatever the configuration should be, once you fail-over, you lost the LAN GATEWAY.

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          • O
            oxhey
            last edited by Apr 2, 2018, 9:08 PM

            @SammyWoo:

            Oh sorry am not familiar with a failover configuration.  All I know is, whatever the configuration should be, once you fail-over, you lost the LAN GATEWAY.

            So With only the BT connection enabled, I am able to ping and trace route google from pfsense. I also added a static route for 9.9.9.9 which pings and trace routes as it should. However I cant get web pages to load on a connected pc.

            When I ping google from my windows pc I get Host Unreachable.

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            • S
              stephenw10 Netgate Administrator
              last edited by Apr 2, 2018, 11:47 PM

              To correctly configure Multi-WAN you need to make a few changes.

              Configure a gateway group.

              Set firewall rules to make sure your LAN side clients are using that group.

              Switch to the DNS forwader or use the Resolver in forwarding mode. (or using default gateway switching)

              Make sure you have DNS servers defined on both gateways in System > General setup.

              https://doc.pfsense.org/index.php/Multi-WAN

              How much of that have you done?

              Steve

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              • O
                oxhey
                last edited by Apr 3, 2018, 6:17 AM

                @stephenw10:

                To correctly configure Multi-WAN you need to make a few changes.

                Configure a gateway group.

                Set firewall rules to make sure your LAN side clients are using that group.

                Switch to the DNS forwader or use the Resolver in forwarding mode. (or using default gateway switching)

                Make sure you have DNS servers defined on both gateways in System > General setup.

                https://doc.pfsense.org/index.php/Multi-WAN

                How much of that have you done?

                Steve

                I have a gateway group. Virgin Media is Tier 1 and BT is Tier 2 and set to Packet Loss or High Latency.

                The IPv4 LAN rule is set to use that group.

                I have ticked the box to enable the DNS Forwarder. Not really sure about what else to do on this page. I have selected BT as the interface. Is there anything else I need to do for this page?

                Both are set to use Google's DNS servers.

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                • S
                  stephenw10 Netgate Administrator
                  last edited by Apr 3, 2018, 10:40 AM

                  You need to have at least one DNS server defined on each WAN so DNSmasq will still have a valid upstream server when one WAN is down.

                  Do you see the failover group show the gateway status correctly when you are testing in Status > Gateways?

                  Can we see your LAN rules?

                  'Host unreachable' implies it was able to resolve google.com but no replies came back. Can you ping google.com from the fireewall in Diag > Ping if you select the BT WAN as source?

                  Steve

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                  • O
                    oxhey
                    last edited by Apr 3, 2018, 1:19 PM

                    @stephenw10:

                    You need to have at least one DNS server defined on each WAN so DNSmasq will still have a valid upstream server when one WAN is down.

                    Do you see the failover group show the gateway status correctly when you are testing in Status > Gateways?

                    Can we see your LAN rules?

                    'Host unreachable' implies it was able to resolve google.com but no replies came back. Can you ping google.com from the fireewall in Diag > Ping if you select the BT WAN as source?

                    Steve

                    So for DNS I have Couldflare ( 1.1.1.1 & 1.0.0.1 ) for Virgin Media and Google ( 8.8.8.8 & 8.8.4.4 ) for BT.

                    I see the gateway group, however it says the the BT line is offline.

                    LAN Rules - https://imgur.com/M9fiR2L

                    I am able to ping using the BT source:

                    BT Ping Results:

                    PING www.google.co.uk (216.58.198.67) from 86.185.168.183: 56 data bytes
                    64 bytes from 216.58.198.67: icmp_seq=0 ttl=54 time=15.289 ms
                    64 bytes from 216.58.198.67: icmp_seq=1 ttl=54 time=15.089 ms
                    64 bytes from 216.58.198.67: icmp_seq=2 ttl=54 time=15.070 ms
                    
                    --- www.google.co.uk ping statistics ---
                    3 packets transmitted, 3 packets received, 0.0% packet loss
                    round-trip min/avg/max/stddev = 15.070/15.149/15.289/0.099 ms
                    
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                    • S
                      stephenw10 Netgate Administrator
                      last edited by Apr 3, 2018, 3:12 PM

                      Ok you probably need to change the monitoring IP on the BT gateway. Their internal devices with private IPs often don't respond to ping.
                      Since you're using Google DNS on that gateway already try setting it to 8.8.8.8.

                      Steve

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                      • O
                        oxhey
                        last edited by Apr 3, 2018, 5:48 PM

                        @stephenw10:

                        Ok you probably need to change the monitoring IP on the BT gateway. Their internal devices with private IPs often don't respond to ping.
                        Since you're using Google DNS on that gateway already try setting it to 8.8.8.8.

                        Steve

                        Right, I have set the monitor IP to 8.8.8.8 and the gateway now shows as online.

                        I wont be able to test if I can get internet with it till the morning, so for now I can only hope this works!

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                        • S
                          stephenw10 Netgate Administrator
                          last edited by Apr 3, 2018, 9:53 PM

                          You can test it against a single client by adding a firewall rule to pass traffic from just that one IP at the top of the LAN list and setting it's gateway to the BT WAN directly.

                          Steve

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                          • O
                            oxhey
                            last edited by Apr 4, 2018, 8:08 AM

                            @stephenw10:

                            You can test it against a single client by adding a firewall rule to pass traffic from just that one IP at the top of the LAN list and setting it's gateway to the BT WAN directly.

                            Steve

                            Thanks that worked!

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