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Account not valid

Scheduled Pinned Locked Moved Off-Topic & Non-Support Discussion
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  • A
    Arist
    last edited by Jun 21, 2018, 1:58 AM

    I had the same account on the pfsense forum for over 10 years
    but lately when i try to login to the forum, i get an invalid account message,
    had to create a new account because i could not login, what happen to my account?

    1 Reply Last reply Reply Quote 0
    • G
      Gertjan
      last edited by Gertjan Jun 21, 2018, 6:47 AM Jun 21, 2018, 6:46 AM

      Hi,,

      You missed the mail ( coming in on the mail address you used with your former account - is it working / valid / exists ?) that announces a "new forum".
      The result was that you missed this https://www.netgate.com/blog/introducing-the-netgate-forum.html

      It is possible and advisable to retrieve your former account.

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • G
        Gertjan
        last edited by Jul 19, 2018, 2:09 PM

        Contact support as suggested in the blog-post.

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        1 Reply Last reply Reply Quote 0
        • J
          jimp Rebel Alliance Developer Netgate
          last edited by Jul 19, 2018, 2:19 PM

          The most common reason this happened was because SMF let you have a different login name and display name. NodeBB only uses the login name. It's also fairly common for someone to forget which e-mail was associated with the account, or maybe they no longer have access to it.

          Contacting support would be the best path forward, providing as much info as you can about your previous account, then someone can try to identify the issue.

          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

          Need help fast? Netgate Global Support!

          Do not Chat/PM for help!

          1 Reply Last reply Reply Quote 0
          • O
            oliv88
            last edited by Aug 7, 2018, 1:36 PM

            Well I guess I had the same issue and then got registered again.

            1 Reply Last reply Reply Quote 0
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