PLEASE HELP !!! updating my Netgate SG-4860 from 2.3.4-RELEASE-p1 to latest, and now it is STUCK.

SueBee · Jun 26, 2018, 7:38 AM

Hello,

I bought my appliance about 6 months ago.
Tried updating to latest release.
It gave an error, and now it is stuck.
I've tried everything I could find on the Forums, but nothing seems to work.
I have Web and SSH access to it. I don't have console access as it is sitting remotely.
Please help me fix this issue.

SueBee · Jun 26, 2018, 7:42 AM

Oh PS: this is the message:

ERROR: It was not possible to identify which pfSense kernel is installed

SueBee · Jun 27, 2018, 4:59 PM

Is there a support number to call? I am still within a year. Don't seem to get anyone from Netgate responding here on the Forum???

johnpoz · Jun 27, 2018, 6:39 PM

2.3.4-RELEASE-p1 is the latest.. Where you trying to update it to some development snapshot?

Do you have a support contract?
https://www.netgate.com/support/contact-support.html

edit: Oh I misread that as 2.4.3p1... So were you trying to update to 2.3.5 or to 2.4? How do you have a sg4860 that is only 6 months old on such an old version? 2.3.4p1 released on july 20 2017.. Are you saying that your box you just got 6 months ago was on 2.3.4? I have had mine about 6 months as well - and I don't recall to be honest what version it was on, because first thing i did before putting it into production was make sure it was current.. But pretty sure it was on the 2.4 branch when I got it.

What I would suggest is install clean and restore you config from your backup.

SueBee · Jun 27, 2018, 7:08 PM

Hi and thank you for your response.
I never upgraded this box as it has been working just fine. We got it in October last year and then plugged it in finally on Jan and I think did one upgrade.

Recently, I hit the “update” on dashboard and then hell broke loose. I think it tried to update it to the latest stable release. I wanted the update so I can download new packages.

Now I cannot make any updates or packages.

The box is remote with Static IP so whatever I have to do is remote, web or SSH. I cannot do it from console so fresh install isn’t going to work.

What are my options.

johnpoz · Jun 27, 2018, 7:14 PM

Take a look here
https://redmine.pfsense.org/issues/5493

Disabling ramdisk followed by a reboot makes upgrades available again.

Prob read through the linked fourm thread as well
https://forum.netgate.com/topic/91937/failed-upgrade-console-and-gui

SueBee · Jun 27, 2018, 7:35 PM

I tried that earlier, but let me try again.
RAM disk has always been off for me.

But let me give it another go, and I’ll report back.

ivor · Jun 27, 2018, 7:46 PM

@suebee Please contact our support. Simply submit a ticket at the following link and they will be able to assist https://go.netgate.com/support/login

SueBee · Jun 27, 2018, 10:15 PM

Ok, I tried the Ram Disk route. Turned it on, set it to 256, rebooted.
Turned it back off, rebooted.

Still there is nothing under the update tab.

So now i've raised a ticket.