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    SG-3100 completely offline

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • johnpozJ
      johnpoz LAYER 8 Global Moderator
      last edited by

      Do you have the arpwatch package installed?

      An intelligent man is sometimes forced to be drunk to spend time with his fools
      If you get confused: Listen to the Music Play
      Please don't Chat/PM me for help, unless mod related
      SG-4860 24.11 | Lab VMs 2.8, 24.11

      wgstarksW 1 Reply Last reply Reply Quote 0
      • wgstarksW
        wgstarks @johnpoz
        last edited by

        @johnpoz
        I didn’t, but have installed it now.

        I’m also seeing this spamming the system log now-

        code
        Jul 4 07:17:00	ntopng		[AlertsManager.cpp:1158] ERROR: SQL Error: database disk image is malformed select * FROM engaged_alerts WHERE 1=1 AND alert_engine = 0
        
        

        Possibly caused by the hard reset I had to do on the 3100 to recover. Not sure how to fix this though?

        Box: SG-4200

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        • johnpozJ
          johnpoz LAYER 8 Global Moderator
          last edited by

          Yeah hard reset can cause corruption.. Prob best to do a clean install..

          While I have not actual proof of the arpwatch issue.. I was seeing stability issues where could not access pfsense either via console, ssh or web and it would lock up randomly on package installs. Since I removed arpwatch its back to normal.

          An intelligent man is sometimes forced to be drunk to spend time with his fools
          If you get confused: Listen to the Music Play
          Please don't Chat/PM me for help, unless mod related
          SG-4860 24.11 | Lab VMs 2.8, 24.11

          wgstarksW 1 Reply Last reply Reply Quote 0
          • wgstarksW
            wgstarks @johnpoz
            last edited by

            @johnpoz said in SG-3100 completely offline:

            Yeah hard reset can cause corruption.. Prob best to do a clean install..

            While I have not actual proof of the arpwatch issue.. I was seeing stability issues where could not access pfsense either via console, ssh or web and it would lock up randomly on package installs. Since I removed arpwatch its back to normal.

            In that case I'll probably uninstall it.

            I've noticed an issue with temperatures as well. Netgate specs an operating temperature of 0C to 65C. My temps seem to average between 62C and 69C with very little CPU activity.

            alt text

            When I regained access to my 3100 immediately after the hard reset I noticed that the temp displayed was 67C. I haven't found any info regarding what automated actions might be expected with high temps, but was just exploring possibilities. There are no temp warnings in the system log but maybe the are logged somewhere else? This box is installed in my home and normally the ambient temperature will be 85F during the day when no one is home.

            Box: SG-4200

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            • ivorI
              ivor
              last edited by

              Since we don't know the events that lead to your SG-3100 being offline, I'd suggest you re-install pfSense. Simply follow this guide https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

              Let us know if it happens again!

              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

              wgstarksW 2 Replies Last reply Reply Quote 0
              • M
                Mastiff
                last edited by Mastiff

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                • M
                  Mastiff
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                  • wgstarksW
                    wgstarks @ivor
                    last edited by

                    @ivor said in SG-3100 completely offline:

                    Since we don't know the events that lead to your SG-3100 being offline, I'd suggest you re-install pfSense. Simply follow this guide https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

                    Let us know if it happens again!

                    After re-installing can I restore my settings and packages from backup?

                    Box: SG-4200

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                    • ivorI
                      ivor
                      last edited by

                      Correct, assuming you made the backup prior to re-installing.

                      Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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                      • wgstarksW
                        wgstarks @ivor
                        last edited by

                        @ivor
                        Thanks. Finally got a chance to re-install. Got to say that I don't much like the USB port on this machine. Never had to fight so hard to insert a flash drive. Thought I would break it for sure before it finally went in, and then it didn't want to come back out. Looks like the re-install went smoothly though.

                        Now I guess it's a waiting game to see if the problem recurs.

                        Box: SG-4200

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