Need help on a XG-7100U

Sebbes

Hello
I am a beginner on the Pfsense firewall and this is the first time I touch a NETGATE product. We have just acquired a XG-7100U which worked very well but recently it no longer responds via ethernet. I connect via putty on the MicroUSB port as recommended in the manual and I notice that the menu remains a few seconds (the bar space does not stop the timer) and this reboot incessantly. I thought to reinstall the pfsense (from a USB key) but impossible to have a menu. Could you bring me your help please?

I do not speak English very well so please excuse me in advance if I am not clear. :)

chrismacmahon

Hello,

Your English is great!

It sounds like 1 of 2 things are happening, let's do the simple one first:

This sounds like we might need to fix some corrupt files on the disk. Please run the commands below:

Running a file system consistency check:

Reboot your pfSense firewall and boot into Single User Mode by pressing '2' at the loader menu. It will boot to a question asking for a path to the shell, just press return to reach the # prompt.
At the # prompt run the following command:
/sbin/fsck -y /

Run the fsck command at least 3 times; Repeat the command until no errors are reported, even if fsck claims the filesystem has been marked "clean".

Reboot by running: /sbin/reboot

It should boot normally and with no residual long term issues.

Please let me know if that resolves your issue.

Sebbes

@chrismacmahon said in Need help on a XG-7100U:

fsck

First of all thank you very much for the time you grant me I never thought about the command fsck but I can not press the key 2 :( the system counts down the two seconds and continues to boot ... to start all over again. i changed USB cable, play on the serial port speed in my putty but nothing makes I see the menu but can never enter

chrismacmahon

Can you verify that the settings match what is in our help documents:
https://www.netgate.com/docs/pfsense/solutions/xg-7100-1u/connect-to-console.html

Sebbes

yes I confirm, this is the document I used

chrismacmahon

If you are not able to interact with the console connection, either the settings are incorrect, or the cable used is not working properly. I know you have exchanged the cable out for a different one, we need to get another USB console cable. The few times we have seen this the USB cable was bad.