Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Losing WAN when receiving VOIP call

    Scheduled Pinned Locked Moved General pfSense Questions
    24 Posts 4 Posters 2.0k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • L
      lovingHDTV @stephenw10
      last edited by lovingHDTV

      how do I verify I have a Realtek chipset?

      NM: google helped me:
      pciconf -lv

      reports all three are Realtek

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Yes, the reX interface names confirm that.

        Steve

        1 Reply Last reply Reply Quote 0
        • chpalmerC
          chpalmer @lovingHDTV
          last edited by

          @lovinghdtv

          Was just ruling out a Puma6 equipped modem issue.. UDP traffic on those can cause this.

          Triggering snowflakes one by one..
          Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

          1 Reply Last reply Reply Quote 0
          • L
            lovingHDTV
            last edited by

            It happened again.

            I did verify that the new drivers are loaded

            
            [2.4.4-RELEASE][admin@pfsense.home]/var/log: kldstat
            Id Refs Address            Size     Name
             1   27 0xffffffff80200000 2d9a7d0  kernel
             2    1 0xffffffff82f9c000 7d2c0    if_re.ko
             3    1 0xffffffff833f9000 10a0     cpuctl.ko
             4    1 0xffffffff833fb000 72b8     aesni.ko
             5    1 0xffffffff83403000 2ec0     cryptodev.ko
             6    1 0xffffffff83406000 11a0     amdtemp.ko
             7    1 0xffffffff83408000 648      amdsmn.ko
             8    1 0xffffffff83409000 10800    dummynet.ko
            
            

            Here is what I see in the system.log

            Oct 28 18:41:23 pfsense check_reload_status: Linkup starting re2
            Oct 28 18:41:23 pfsense kernel: re2: link state changed to DOWN
            Oct 28 18:41:24 pfsense php-fpm[50605]: /rc.linkup: Hotplug event detected for WAN(wan) static IP (xxx.xxx.xxx.xxx )
            Oct 28 18:41:24 pfsense check_reload_status: Reloading filter
            Oct 28 18:41:25 pfsense php-fpm[50605]: /rc.filter_configure_sync: Gateways status could not be determined, considering all as up/active. (Group: WAN_Group1)
            Oct 28 18:41:26 pfsense check_reload_status: Linkup starting re2
            Oct 28 18:41:26 pfsense kernel: re2: link state changed to UP
            Oct 28 18:41:27 pfsense php-fpm[64170]: /rc.linkup: Hotplug event detected for WAN(wan) static IP (xxx.xxx.xxx.xxx )
            Oct 28 18:41:27 pfsense check_reload_status: rc.newwanip starting re2
            Oct 28 18:41:27 pfsense check_reload_status: Reloading filter
            Oct 28 18:41:28 pfsense php-fpm[64170]: /rc.newwanip: rc.newwanip: Info: starting on re2.
            Oct 28 18:41:28 pfsense php-fpm[64170]: /rc.newwanip: rc.newwanip: on (IP address: xxx.xxx.xxx.xxx) (interface: WAN[wan]) (real interface: re2).
            Oct 28 18:41:28 pfsense check_reload_status: Reloading filter
            Oct 28 18:41:28 pfsense php-fpm[42540]: /rc.filter_configure_sync: Gateways status could not be determined, considering all as up/active. (Group: WAN_Group1)
            Oct 28 18:41:30 pfsense php-fpm[64170]: /index.php: Successful login for user 'admin' from: 192.168.1.175 (Local Database)
            

            Not sure if that helps figure out what is going on.

            thanks
            david

            1 Reply Last reply Reply Quote 0
            • chpalmerC
              chpalmer
              last edited by chpalmer

              What brand of wireless bridge radio do you have?

              This comment- "I've recently been having an issue that I'm struggling to figure out"

              Does this mean that it started to occur suddenly or from the first time you started using a VOIP service?

              Triggering snowflakes one by one..
              Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

              L 1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Not really. It shows the link went down and then came back up after 3 seconds.

                I would still try to swap out re2 for a different NIC to verify the fault stays on the NIC.

                What is it actually connected to? Does that log anything?

                You might try adding a switch in between the WAN and whatever it's connected to. The link should never go down with that in place.

                Steve

                L 1 Reply Last reply Reply Quote 0
                • L
                  lovingHDTV @chpalmer
                  last edited by

                  @chpalmer said in Losing WAN when receiving VOIP call:

                  What brand of wireless bridge radio do you have?

                  This comment- "I've recently been having an issue that I'm struggling to figure out"

                  Does this mean that it started to occur suddenly or from the first time you started using a VOIP service?

                  I've had voip on this router over a year, it just started happening.

                  david

                  1 Reply Last reply Reply Quote 0
                  • chpalmerC
                    chpalmer
                    last edited by

                    Then ask your ISP if anything about your circuit has changed on their end. Just to cover your bases.

                    Triggering snowflakes one by one..
                    Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

                    L 1 Reply Last reply Reply Quote 0
                    • L
                      lovingHDTV @stephenw10
                      last edited by

                      @stephenw10 said in Losing WAN when receiving VOIP call:

                      Not really. It shows the link went down and then came back up after 3 seconds.

                      I would still try to swap out re2 for a different NIC to verify the fault stays on the NIC.

                      What is it actually connected to? Does that log anything?

                      You might try adding a switch in between the WAN and whatever it's connected to. The link should never go down with that in place.

                      Steve

                      I ordered a low profile bracket and when it comes I'll remove the 2 port realtek and replace with a 4 port Intel.

                      I have tried swapping re1 for re2, but it never works. I tried it several times and for whatever reason re1 never works. I tired in the GUi and via command line. Now re1 works great through my failover WAN. I don't know why I can't reassign the interface. By that I mean get it to work. Pfsense says it is reassign, but it never assigns the static IP and doesn't work.

                      The WAN is only connected to my modem/antenna. I run pingplotter and can see that the WAN drops as soon as I answer the phone call. Interestingly I've never had it drop if I let it ring more than once :)

                      david

                      1 Reply Last reply Reply Quote 0
                      • L
                        lovingHDTV @chpalmer
                        last edited by

                        @chpalmer said in Losing WAN when receiving VOIP call:

                        Then ask your ISP if anything about your circuit has changed on their end. Just to cover your bases.

                        I already texted him :)

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post
                        Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.