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    pfsense crashed

    Scheduled Pinned Locked Moved General pfSense Questions
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    • F
      fertig
      last edited by

      Hi,

      today at 8:15am the firewall encountered again a crash, so we activated the persistant carp maintenance modus to let the "slave" firewall take over.
      At around 9:26pm CET, the slave firewall encountered the same issue (crashed and rebooted), I've posted a crash report for this (at 9:50pm, from IP 217.11x.3x.34).
      The "slave" firewall is the same modell, Dell R610. So if this crash report results in the same driver/kernel problem, it is mostly a driver bug, as I don't think that both hardwares were broken in the same way.
      It did not happen with 2.4.3, we updated to 2.4.3p1 last wednesday.

      regards,
      Christian

      1 Reply Last reply Reply Quote 0
      • Y
        ykazari
        last edited by

        Same here, NEVER have had issues with pfsense until I updated to p1. It happed 3 times in the last hour and now its completely dead and I cant connect at all. Now I have people on my back and I have to commute to the site to reset it.

        Same swap error, system has never had a issue before

        Thanks Netgate

        GertjanG 1 Reply Last reply Reply Quote 0
        • Y
          ykazari
          last edited by

          Fatal trap 12: page fault while in kernel mode
          cpuid = 0; apic id = 00
          fault virtual address	= 0x60
          fault code		= supervisor read data, page not present
          instruction pointer	= 0x20:0xffffffff80cc10ef
          stack pointer	        = 0x28:0xfffffe0079672e00
          frame pointer	        = 0x28:0xfffffe0079672e00
          code segment		= base 0x0, limit 0xfffff, type 0x1b
          			= DPL 0, pres 1, long 1, def32 0, gran 1
          processor eflags	= interrupt enabled, resume, IOPL = 0
          current process		= 0 (em2 taskq)
          
          1 Reply Last reply Reply Quote 0
          • GertjanG
            Gertjan @ykazari
            last edited by Gertjan

            @ykazari said in pfsense crashed:

            Same swap error, system has never had a issue before

            swap error ? I vote for hardware issue right away.
            Next best : a pretty gore OOM error.

            Since when processor instructions = (== pfSEnse) wear out ?
            Devices break down. happens all the time.

            If you were running Windows on your device, would you thank Microsoft ?

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            F 1 Reply Last reply Reply Quote 0
            • F
              fertig @Gertjan
              last edited by

              @gertjan said in pfsense crashed:

              swap error ? I vote for hardware issue right away.

              we have one R610 in cold reserve and exchanged the hardware of the first failed firewall yesterday and switched back to this master in the evening.
              This morning the firewall crashed again.
              So we reproduced this issue on 3 absolutly identical Dell R610.
              All have 16GB RAM, one 4x1GbitE Broadcom onboard, one 2x1GbitE Intel card, same bios, same lifecycle controller version.

              I'm pretty sure, that this is a issue with 2.4.3p1.

              Christian

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              • A
                al_no
                last edited by

                Just for the possibility to reproduce the error for the development guys, we are had the issue with three similar dell r610 servers with the exact same setup.
                These servers do have an LAG Bond with one port on the boradcom and one port on the intel network cards. For both cards it is the first port. The Switches used are Brocade icx6610.

                In the logfiles we do see that the bce0 interface does crash and that the firewall will start to do the carp magic and directly return as the network interface will only be unavailable for 4 sek. We did see that some crashes happend two or three times in a row parted with a reboot of the firewall.

                Actually we did deactivate the boradcom network interface to quick and dirty solve the problem for us.

                Would anybody need the logfiles or how do we procede?

                Thanks

                Alex

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                • L
                  linkdragon70
                  last edited by

                  Hello everyone,

                  You seem to have the same problem as me. The Pfsense of my company is also on version 2.4.3.

                  By cons, it is an r310, we use the ports of the motherboard for the network.

                  Here is the error I receive:

                  bce0: /builder/ce-243/tmp/FreeBSD-src/sys/bce/if_bce.c(7886): Watchdog timeout occured, resseting!
                  bce0: Gigabit link up!


                  The bce0 interface serves as a bgp transit.
                  The problem happened suddenly.

                  Does the update to pfsense 2.4.4 fix your problem?

                  Thank you!

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by stephenw10

                    Do you actually see a crash report like the others in this thread or just the Watchdog error in the system log?

                    Steve

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                    • L
                      linkdragon70
                      last edited by

                      Hello,

                      Our Pfsense router starts to display the message as a warning, but the network cuts when the warning is issued. Then after 5-6 warning, the router eventually crashed completely and I need to restart it.

                      We have also tried on our 2nd interface bc1, and even try to put another network card, but the problem persists. I hesitate to update Pfsense to 2.4.4 to see if the problem comes from there ...

                      Thank you!

                      Gabriel

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Did it have a crash report though? If so we need to see the panic message and backtrace from it as shown above for those systems.

                        Steve

                        1 Reply Last reply Reply Quote 0
                        • L
                          linkdragon70
                          last edited by linkdragon70

                          Hello Stephen,

                          Could you tell me where is the message? Because I'm in shell on the router, the crash is actually freezing it completely and displaying the same thing many times (/builder/ce-243/tmp/FreeBSD-src/sys/bce/if_bce.c(7886) : Watchdog timeout occured, resseting!)

                          thank you,

                          Gabriel

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            You would see it reported as an alert on the dashboard in the GUI.
                            Any crash reports would be in /var/crash.

                            Steve

                            1 Reply Last reply Reply Quote 0
                            • L
                              linkdragon70
                              last edited by

                              Thank you Steven,
                              Finally we virtualize Pfsense with Proxmox.

                              Gab

                              1 Reply Last reply Reply Quote 0
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