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7354 modem woes

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  • S
    stephenw10 Netgate Administrator
    last edited by Nov 7, 2018, 5:28 PM

    You have a link to a description of that device? This?
    https://source.sierrawireless.com/devices/mc-series/mc7354/

    How does it appear in the output of: usbconfig dump_device_desc

    Check in /dev for USB connected com ports which appear as cuaUx. The upper case U denoting USB connected.

    Steve

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    • R
      rico1471
      last edited by Nov 7, 2018, 7:20 PM

      Thanks so much for the reply. You have the device correct, however, it's connected through an MC400 modem for usb connectivity. https://cradlepoint.com/products/accessories/mc400
      Here is the output of usbconfig:

      ugen3.2: <CradlePoint MC400> at usbus3, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (500mA)

      bLength = 0x0012
      bDescriptorType = 0x0001
      bcdUSB = 0x0200
      bDeviceClass = 0x0009 <HUB>
      bDeviceSubClass = 0x0000
      bDeviceProtocol = 0x0002
      bMaxPacketSize0 = 0x0040
      idVendor = 0x237d
      idProduct = 0x0400
      bcdDevice = 0x3298
      iManufacturer = 0x000a <CradlePoint>
      iProduct = 0x000b <MC400>
      iSerialNumber = 0x0000 <no string>
      bNumConfigurations = 0x0001

      ugen3.4: <Sierra Wireless, Incorporated MC7354-CP> at usbus3, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=ON (500mA)

      bLength = 0x0012
      bDescriptorType = 0x0001
      bcdUSB = 0x0200
      bDeviceClass = 0x0000 <Probed by interface class>
      bDeviceSubClass = 0x0000
      bDeviceProtocol = 0x0000
      bMaxPacketSize0 = 0x0040
      idVendor = 0x1199
      idProduct = 0x68c0
      bcdDevice = 0x0006
      iManufacturer = 0x0001 <Sierra Wireless, Incorporated>
      iProduct = 0x0002 <MC7354-CP>
      iSerialNumber = 0x0003 <retrieving string failed>
      bNumConfigurations = 0x0001

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      • S
        stephenw10 Netgate Administrator
        last edited by stephenw10 Nov 7, 2018, 8:52 PM Nov 7, 2018, 8:52 PM

        Hmm, interesting. The modem is a USB device anyway so most of those external modem carriers are purely passive. That has a hub in it for some reason. Maybe it can switch the SIMs actively? You usually get only one slot.

        This is concerning:

        @rico1471 said in 7354 modem woes:

        Sierra Wireless, Incorporated MC7354-CP

        It looks like cradlepoint put their own firmware on the modem or in some other way modified it.

        But it still has the same product ID:
        https://github.com/pfsense/FreeBSD-src/blob/7b30cdd1e579d000fab264695818b2da01014a43/sys/dev/usb/usbdevs#L4105

        And that should be supported by u3g:
        https://github.com/pfsense/FreeBSD-src/blob/7b30cdd1e579d000fab264695818b2da01014a43/sys/dev/usb/serial/u3g.c#L527

        So I expect to see some USB serial devices created that you can create a PPP link over. Check /dev. Check the boot log.
        Of plug it in after booting and see what new entries are in the system log.

        Steve

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        • C
          chpalmer
          last edited by Nov 8, 2018, 2:54 AM

          @stephenw10 said in 7354 modem woes:

          Hmm, interesting. The modem is a USB device anyway so most of those external modem carriers are purely passive. That has a hub in it for some reason. Maybe it can switch the SIMs actively? You usually get only one slot.

          All my Cradlepoint devices do have two sim slots. Maybe a leftover in their firmware for this device.??.

          Triggering snowflakes one by one..
          Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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          • R
            rico1471
            last edited by Nov 8, 2018, 7:06 PM

            The MC400 does indeed have 2 sim slots and I believe it does support active switching, although I have yet to utilize that function. Presently there is only 1 sim card in use.

            Unfortunately, I won't have access to the machine again until tomorrow. Forgive my ignorance, but when you say "check in /dev" what sort of output should I be expecting? Run from the subject machine or logged in via the gui?

            I will post the system log info tomorrow. Thank you again for the troubleshooting assistance.

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            • S
              stephenw10 Netgate Administrator
              last edited by stephenw10 Nov 8, 2018, 7:21 PM Nov 8, 2018, 7:19 PM

              On a box I have here with a Sierra em7305 in it:

              [2.4.5-DEVELOPMENT][admin@3100.stevew.lan]/root: ls -ls /dev/cua*
              0 crw-rw----  1 uucp  dialer  0x57 Nov  6 13:26 /dev/cuaU0.0
              0 crw-rw----  1 uucp  dialer  0x58 Nov  6 13:26 /dev/cuaU0.0.init
              0 crw-rw----  1 uucp  dialer  0x59 Nov  6 13:26 /dev/cuaU0.0.lock
              0 crw-rw----  1 uucp  dialer  0x5d Nov  6 13:25 /dev/cuaU0.1
              0 crw-rw----  1 uucp  dialer  0x5e Nov  6 13:26 /dev/cuaU0.1.init
              0 crw-rw----  1 uucp  dialer  0x5f Nov  6 13:26 /dev/cuaU0.1.lock
              0 crw-rw----  1 uucp  dialer  0x63 Nov  6 13:28 /dev/cuaU0.2
              0 crw-rw----  1 uucp  dialer  0x64 Nov  6 13:26 /dev/cuaU0.2.init
              0 crw-rw----  1 uucp  dialer  0x65 Nov  6 13:26 /dev/cuaU0.2.lock
              0 crw-rw----  1 uucp  dialer  0x69 Nov  6 13:26 /dev/cuaU0.3
              0 crw-rw----  1 uucp  dialer  0x6a Nov  6 13:26 /dev/cuaU0.3.init
              0 crw-rw----  1 uucp  dialer  0x6b Nov  6 13:26 /dev/cuaU0.3.lock
              0 crw-rw----  1 uucp  dialer  0x23 Nov  6 13:26 /dev/cuau0
              0 crw-rw----  1 uucp  dialer  0x24 Nov  6 13:26 /dev/cuau0.init
              0 crw-rw----  1 uucp  dialer  0x25 Nov  6 13:26 /dev/cuau0.lock
              0 crw-rw----  1 uucp  dialer  0x29 Nov  6 13:26 /dev/cuau1
              0 crw-rw----  1 uucp  dialer  0x2a Nov  6 13:26 /dev/cuau1.init
              0 crw-rw----  1 uucp  dialer  0x2b Nov  6 13:26 /dev/cuau1.lock
              

              You can see there are 4 cuaU ports that have been added. The two cuau ports are the normal system com1 and com2 serial ports.
              You can also see that in the boot log:

              [2.4.5-DEVELOPMENT][admin@3100.stevew.lan]/root: cat /var/log/dmesg.boot | grep u3g
              u3g0 on uhub0
              u3g0: <Sierra Wireless, Incorporated EM7305, class 0/0, rev 2.00/0.06, addr 2> on usbus0
              u3g0: Found 4 ports.
              

              Steve

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              • R
                rico1471
                last edited by Nov 9, 2018, 6:26 PM

                The log:

                Nov 9 00:44:39
                kernel

                ugen3.2: <CradlePoint MC400> at usbus3
                Nov 9 00:44:39
                kernel

                uhub8 on uhub3
                Nov 9 00:44:39
                kernel

                uhub8: <CradlePoint MC400, class 9/0, rev 2.00/32.98, addr 2> on usbus3

                Nov 9 00:44:39
                kernel

                uhub8: MTT enabled
                Nov 9 00:44:40
                kernel

                uhub8: 4 ports with 4 removable, self powered
                Nov 9 00:44:51
                kernel

                ugen3.4: <Sierra Wireless, Incorporated MC7354-CP> at usbus3

                The /dev mirrors the first 3 lines from your example except 0x4b 0x4c and 0x4d are in place of 0x57 0x58 and 0x59

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                • S
                  stephenw10 Netgate Administrator
                  last edited by Nov 9, 2018, 6:32 PM

                  So only entries with lower case u? And no u3g entries in the boot log or system log?

                  Steve

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                  • R
                    rico1471
                    last edited by Nov 9, 2018, 6:52 PM

                    Correct.

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                    • S
                      stephenw10 Netgate Administrator
                      last edited by Nov 9, 2018, 10:42 PM

                      Then the modem is probably set to the wrong usb 'composition', it's not presenting any ppp interfaces. It's probably in comp 9, MBIM only.

                      That cannot be corrected from FreeBSD directly. It must be connected to something running a Linux flavour that can talk to it over mbim. Or probably from Windows also.

                      Compositions 6, 7 or 8 should present an AT port to connect across. See:
                      https://forum.netgate.com/post/758332

                      Last time I hit this I used this script to change it from Ubuntu:
                      https://git.mork.no/wwan.git/tree/scripts/swi_setusbcomp.pl

                      Like ./swi_setusbcomp.pl --device=/dev/cdc-wdm0 --usbcomp=8 assuming it asspears as cdc-wdm0 in Linux.

                      You could also try running from pfSense:
                      usbconfig -d ugen3.4 dump_all_config_desc

                      If it's in one of the 'combo' composition modes it will show multiple config indexes and we can choose a different one.

                      Steve

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                      • R
                        rico1471
                        last edited by Nov 10, 2018, 12:08 AM

                        I will take a look at the post and script you provided. Here is the dump from pfSense:

                        ugen3.4: <Sierra Wireless, Incorporated MC7354-CP> at usbus3, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=ON (500mA)

                        Configuration index 0

                        bLength = 0x0009
                        bDescriptorType = 0x0002
                        wTotalLength = 0x005f
                        bNumInterfaces = 0x0002
                        bConfigurationValue = 0x0001
                        iConfiguration = 0x0000  <no string>
                        bmAttributes = 0x00e0
                        bMaxPower = 0x00fa
                        
                        Additional Descriptor
                        
                        bLength = 0x08
                        bDescriptorType = 0x0b
                        bDescriptorSubType = 0x0c
                         RAW dump:
                         0x00 | 0x08, 0x0b, 0x0c, 0x02, 0x02, 0x0e, 0x00, 0x00
                        
                        
                        Interface 0
                          bLength = 0x0009
                          bDescriptorType = 0x0004
                          bInterfaceNumber = 0x0000
                          bAlternateSetting = 0x0000
                          bNumEndpoints = 0x0001
                          bInterfaceClass = 0x0002  <Communication device>
                          bInterfaceSubClass = 0x000e
                          bInterfaceProtocol = 0x0000
                          iInterface = 0x0000  <no string>
                        
                          Additional Descriptor
                        
                          bLength = 0x05
                          bDescriptorType = 0x24
                          bDescriptorSubType = 0x00
                           RAW dump:
                           0x00 | 0x05, 0x24, 0x00, 0x10, 0x01
                        
                        
                          Additional Descriptor
                        
                          bLength = 0x05
                          bDescriptorType = 0x24
                          bDescriptorSubType = 0x06
                           RAW dump:
                           0x00 | 0x05, 0x24, 0x06, 0x0c, 0x0d
                        
                        
                          Additional Descriptor
                        
                          bLength = 0x0c
                          bDescriptorType = 0x24
                          bDescriptorSubType = 0x1b
                           RAW dump:
                           0x00 | 0x0c, 0x24, 0x1b, 0x00, 0x01, 0x00, 0x10, 0x20,
                           0x08 | 0x80, 0xdc, 0x05, 0x20
                        
                        
                          Additional Descriptor
                        
                          bLength = 0x08
                          bDescriptorType = 0x24
                          bDescriptorSubType = 0x1c
                           RAW dump:
                           0x00 | 0x08, 0x24, 0x1c, 0x00, 0x01, 0x40, 0xdc, 0x05
                        
                        
                         Endpoint 0
                            bLength = 0x0007
                            bDescriptorType = 0x0005
                            bEndpointAddress = 0x0082  <IN>
                            bmAttributes = 0x0003  <INTERRUPT>
                            wMaxPacketSize = 0x0040
                            bInterval = 0x0009
                            bRefresh = 0x0000
                            bSynchAddress = 0x0000
                        
                        
                        Interface 1
                          bLength = 0x0009
                          bDescriptorType = 0x0004
                          bInterfaceNumber = 0x0001
                          bAlternateSetting = 0x0000
                          bNumEndpoints = 0x0000
                          bInterfaceClass = 0x000a  <CDC-data>
                          bInterfaceSubClass = 0x0000
                          bInterfaceProtocol = 0x0002
                          iInterface = 0x0000  <no string>
                        
                        
                        Interface 1 Alt 1
                          bLength = 0x0009
                          bDescriptorType = 0x0004
                          bInterfaceNumber = 0x0001
                          bAlternateSetting = 0x0001
                          bNumEndpoints = 0x0002
                          bInterfaceClass = 0x000a  <CDC-data>
                          bInterfaceSubClass = 0x0000
                          bInterfaceProtocol = 0x0002
                          iInterface = 0x0000  <no string>
                        
                         Endpoint 0
                            bLength = 0x0007
                            bDescriptorType = 0x0005
                            bEndpointAddress = 0x0081  <IN>
                            bmAttributes = 0x0002  <BULK>
                            wMaxPacketSize = 0x0200
                            bInterval = 0x0000
                            bRefresh = 0x0000
                            bSynchAddress = 0x0000
                        
                         Endpoint 1
                            bLength = 0x0007
                            bDescriptorType = 0x0005
                            bEndpointAddress = 0x0001  <OUT>
                            bmAttributes = 0x0002  <BULK>
                            wMaxPacketSize = 0x0200
                            bInterval = 0x0000
                            bRefresh = 0x0000
                            bSynchAddress = 0x0000
                        
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                        • S
                          stephenw10 Netgate Administrator
                          last edited by Nov 10, 2018, 12:25 AM

                          Ok, with only one config index it will need to be changed in Linux.
                          That does assume CradlePoint haven't changed it in some way.

                          Steve

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