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    pfSense router not connecting after update

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • DerelictD
      Derelict LAYER 8 Netgate @eiger3970 0
      last edited by Derelict

      @eiger3970-0 said in pfSense router not connecting after update:

      It appears the Linux computer needs the Shell Terminal to have ‘cu’ installed, so the serial cable will read the router.
      This means I have to unbridge the modem so the computer can receive Internet.

      Yeah this is the sort of procedure that should be worked out before the firewall fails. It's a good reason to always watch an upgrade on the console. You can see everything that is happening and, if something does go wrong, you have already worked out the console access necessary to see what's happening and you know you have all the parts and software necessary before you need them.

      It is also a good idea to reboot the router once before upgrading because many times it is the restart itself that exposes a bad disk or other hardware issue. The upgrade is almost always blamed though it had nothing to do with the failure.

      Chattanooga, Tennessee, USA
      A comprehensive network diagram is worth 10,000 words and 15 conference calls.
      DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
      Do Not Chat For Help! NO_WAN_EGRESS(TM)

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      • chrismacmahonC
        chrismacmahon
        last edited by

        minicom is another, but chances are your syntax is not correct.

        should be something like:

        sudo screen /dev/tty??? 115200

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        Do Not PM For Help!

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        • E
          eiger3970 0
          last edited by

          Thanks for the alternate command suggestion.
          Unfortunately, screen is also not installed.
          Also, I don’t know the serial cable tty id.

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          • DerelictD
            Derelict LAYER 8 Netgate
            last edited by

            ls -l /dev/tty* ???

            Look at the system log when you connect it?

            Look at the dmesg output and see if, when you boot, the system tells you what tty device node is attached to each serial port?

            Look at the linux manual pages for your distribution for connecting to a serial port?

            Chattanooga, Tennessee, USA
            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

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            • E
              eiger3970 0
              last edited by

              Ok, nothing finds the pfSense router.
              I have the router with a femaleSerial-maleUSB into the computer.
              lsusb and dmesg -w finds no new device.
              I tried the router with maleSerial-femaleSerialAdaptor-femaleSerialAdaptor-maleUSB cable.
              Can't use a serial null modem cable, as the computer has no serial port.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                If you see no new USB serial device in dmesg when you connect it then it is the adapter that is the problem.

                I would bet the APU is still just fine in hardware terms. Especially since it's still giving the boot up tune.

                With a functioning serial terminal I imagine it will be obvious when the problem is from the console output. It the very least you can then just try re-installing.

                Steve

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                • E
                  eiger3970 0
                  last edited by eiger3970 0

                  well, just bought a maleUSBa-maleUSBa and computer doesn't recognise the router.
                  Might have to buy a serial null modem cable now.
                  Computer has no serial port, so I might join the serial null modem to my femaleSerial-maleUSBa cable.
                  I notice the usb has no taste when I put my tongue on it...hope the router is sending power.

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                  • DerelictD
                    Derelict LAYER 8 Netgate
                    last edited by Derelict

                    You either see the USB serial adapter as a tty port or you don't. You will see this whether or not the adapter is connected to a device.

                    The second step would be connecting to the router.

                    There is nothing special about the serial console port on an APU other than it is a DTE port like that found on most serial adapters so you need a null modem to connect to it from another DTE port.

                    I notice the usb has no taste when I put my tongue on it...hope the router is sending power.

                    I have no words in response to this.

                    Chattanooga, Tennessee, USA
                    A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                    DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                    Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                    • E
                      eiger3970 0
                      last edited by

                      I bought a serial null modem femaleSerial-femaleSerial cable connected to my maleSerial-maleUSB cable.
                      $ dmesg -w, http://dpaste.com/1CN6RJ6

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                      • DerelictD
                        Derelict LAYER 8 Netgate
                        last edited by

                        sudo screen /dev/ttyUSB0 115200

                        What happens?

                        Chattanooga, Tennessee, USA
                        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                        • E
                          eiger3970 0
                          last edited by

                          Bizarre...putty and cu refused connection, but screen worked a charm.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            So you were able to re-install or correct the boot fault from the console?

                            Steve

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                            • E
                              eiger3970 0
                              last edited by eiger3970 0

                              Had to reinstall on the same working Compact Flash card...it appears the latest update broke the pfSense Operating System on the Compact Flash card.
                              Strange, as the router would boot with the beep sounds.
                              My tip, have a back up (yes) and have a computer with Wi-Fi (use a hotspot from your mobile to download screen).

                              A real hassle to unplug and open up the pfSense router and to unplug the modem which is in bridged mode to the router.
                              Then had to plug the bridged modem into the local computer and change the computer to DHCP to find the modem.
                              Then plug modem back into the Internet.
                              Then connect everything back once pfSense is reinstalled.

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                              • E
                                eiger3970 0
                                last edited by

                                I have moved this post to my correct original account https://forum.netgate.com/topic/139237/pfsense-router-not-connecting-after-update-continued. Please do not post here.

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