SG-2440 bricked from 2.4.4 update. reset button not working
-
I have a SG-2440 bricked from 2.4.4 update. At startup, nothing shows on the terminal.
I've tried the reset button dance a number of times, but still nothing on the terminal (not even BCD starting up) - but that relies on a startup routine, doesn't it?
With another box, I'd just remove the SSD, format it, then reinstall pfSense, but on this motherboard everything's waved in place
Is there a way to hardware-reset the motherboard? There's a button battery in a holder and some pins with jumpers. Remove battery and jump some 'reset' pins or contact pads?
Anyone know?
Not super pressing now, as I've replaced this box with a Qotom i3 pfSense box. -
If the red leds stay on for more than a minute after you power the box on, I don't know of anything to do except contact support.
-
As @dotdash said, if the lights are red, can you open a ticket with us at https://go.netgate.com
Thanks!
-
Even though we didn't purchase a support agreement? Box is about a year old...
-
That is correct.
