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    Package Manager / Unable to retrieve package information.

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    7 Posts 4 Posters 2.5k Views
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    • B
      BONE2019
      last edited by

      Hi All,

      I have 3 pfsense devices* with none that can retrieve package information.
      I can successfully ping files00.netgate.com from the devices, and normal internet appears to be working fine.

      The operational device is at version 2.3.4, as is unable to check for updates (I assume this is related).
      The other devices are at v2.4.4 -p2.

      I'm at a lost as to what to do next to get this working.

      Any help is appreciated.

      *(my operational router/firewall, the other 2 I'm trying to setup from fresh. One of which is going to replacing the first device.)

      1 Reply Last reply Reply Quote 1
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        If you run option 13 at the command line what error do you see?

        Steve

        1 Reply Last reply Reply Quote 0
        • B
          BONE2019
          last edited by

          This is what i get (on the 'new') 2.4.4. device, using option 13:

          Enter an option: >>> Updating repositories metadata...
          Up
          dating pfSense-core repository catalogue...
          pkg-static: Repository pfSense-core load error: access repo file(/var/db/pkg/repo-pfSense-core.sqlite) failed: No such file or directory
          pkg-static: https://firmware.netgate.com/pkg/pfSense_factory-v2_4_4_amd64-core/meta.txz: No address record
          repository pfSense-core has no meta file, using default settings
          pkg-static: https://firmware.netgate.com/pkg/pfSense_factory-v2_4_4_amd64-core/packagesite.txz: No address record
          Unable to update repository pfSense-core
          Updating pfSense repository catalogue...
          pkg-static: Repository pfSense load error: access repo file(/var/db/pkg/repo-pfSense.sqlite) failed: No such file or directory
          pkg-static: https://firmware.netgate.com/pkg/pfSense_factory-v2_4_4_amd64-pfSense_factory-v2_4_4/meta.txz: No address record
          repository pfSense has no meta file, using default settings
          pkg-static: https://firmware.netgate.com/pkg/pfSense_factory-v2_4_4_amd64-pfSense_factory-v2_4_4/packagesite.txz: No address record
          Unable to update repository pfSense
          Error updating repositories!

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Seems to be a problem resolving it. Are you using Unbound in resolving mode?

            What hardware is that?

            Steve

            1 Reply Last reply Reply Quote 0
            • jimpJ
              jimp Rebel Alliance Developer Netgate
              last edited by

              Most likely you don't have a default gateway set, or if you have one set in the config, it isn't set in the OS. Check Diagnostics > Routes and System > Routing.

              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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              G 1 Reply Last reply Reply Quote 0
              • B
                BONE2019
                last edited by

                To Follow Up,

                Out of hours, I removed the 2.3.4, I got the new 2.4.4 device online, and everything worked. I suspect the 2.3.4 device was so screwed up somehow, that it was stopping the devices getting updates & package info.

                Thanks for the assistance.

                1 Reply Last reply Reply Quote 0
                • G
                  gzago @jimp
                  last edited by

                  @jimp , much appreciated! your old post made here

                  Re: Packages disappear overnight after system restore

                  led me to the solution straight-away. It was driving me nuts. For me the browser auto-filled in the "System-Advanced-Miscellaneous" proxy info.

                  Thanks again!

                  1 Reply Last reply Reply Quote 0
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