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    Every couple of weeks pfSense completly stops responding?

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      When it stops responding on the GUI is it completely unresponsive? I.e. cannot ping it, cannot SSH into, the direct console is dead?

      What hardware is this? What pfSense version?

      Steve

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      • J
        JohnnyBeGood
        last edited by

        dmesg shows "<RTL8251 1000BASE-T media interface>" so it is RealTek and its been working without this issue for few years now in a Shuttle DS437

        pfSense 2.4.4-RELEASE-p2 (amd64)

        I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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        • T
          tim.mcmanus @JohnnyBeGood
          last edited by

          @johnnybegood said in Every couple of weeks pfSense completly stops responding?:

          dmesg shows "<RTL8251 1000BASE-T media interface>" so it is RealTek and its been working without this issue for few years now in a Shuttle DS437

          pfSense 2.4.4-RELEASE-p2 (amd64)

          I am incredibly biased against ReakTek NICs. I've had them take down countless pfSense/ESXi boxes over the years. So I tend to stay away from them.

          I had to ask because that was usually the RC in my random lockups.

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          • J
            JohnnyBeGood
            last edited by

            Ok, if it would be a regular desktop I would put Intel NICs but this is as it looks AIO without option to swap out anything 🙄

            I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              You might try the alternative Realtek driver:
              https://forum.netgate.com/topic/135850/official-realtek-driver-binary-1-95-for-2-4-4-release

              That has resolved similar issues for some.

              Steve

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              • johnpozJ
                johnpoz LAYER 8 Global Moderator
                last edited by

                You happen to be running arpwatch?

                Not saying that is it, but had a problem on my sg4860.. After installing arpwatch.. All of sudden could not access, no gui, no ssh and even console just nothing.. Had to power cycle..

                This happened a few times... I uninstalled arpwatch, and never happened again.. So if your running arpwatch - try removing it for a few weeks and see if your problem goes away.

                An intelligent man is sometimes forced to be drunk to spend time with his fools
                If you get confused: Listen to the Music Play
                Please don't Chat/PM me for help, unless mod related
                SG-4860 24.11 | Lab VMs 2.8, 24.11

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                • J
                  JohnnyBeGood @stephenw10
                  last edited by

                  @stephenw10 I'm hesitant to mess with the drivers since it was working good for a long time.

                  I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                  • J
                    JohnnyBeGood @johnpoz
                    last edited by

                    @johnpoz said in Every couple of weeks pfSense completly stops responding?:

                    You happen to be running arpwatch?

                    No, I never used arpwatch ☹

                    I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      So how many times has it done this?

                      Did it start after you upgraded perhaps? Or made some other change?

                      Just how dead is it when it stops? Does the console still respond?

                      I would still try that driver myself. It has helped a lot of people who were seeing issues with Realtek NICs. If you can't swap out the Realtek for a real NIC of course! But with a locked NIC you usually still see traffic on the other NICs and the console remains responsive.

                      Steve

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                      • J
                        JohnnyBeGood
                        last edited by

                        This is 2d time with same issue. No access to GUI, does not responds to ping and every device on the network can't see each other.
                        Last upgrade was to v.2.4.4 and I did not notice any issues afterwards. This started out of nowhere and I did not made any changes nor did I installed any new packages so I'm confused. Remote log files don't have any useful info http://prntscr.com/mmupuy

                        I do have really old HD in it though. Can that be an issue? Should I upgrade to a small SSD?
                        If I remember correctly, a while back I read that pfSense once its running it loads everything into the memory and does not use HD?

                        I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator
                          last edited by johnpoz

                          @johnnybegood said in Every couple of weeks pfSense completly stops responding?:

                          every device on the network can't see each other.

                          That has nothing to do with pfsense.. Your router/gateway has ZERO to do with clients talking to each other.. Your router is how you get off the network, to a different L3.. How a client talks to another client on the same L2 has zero to do with the L3 router.

                          So unless your box failed in such a fashion that is was flooding the network with so much traffic that prevents others from talking.. You can turn pfsense off, unplug it from the network and box A can still talk to B.. Only at such time that their dhcp lease expires and the dhcp server is not there (pfsense) would it matter, or if they were trying to resolve a name and pfsense is not there to resolve it, etc.

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

                          J 1 Reply Last reply Reply Quote 1
                          • J
                            JohnnyBeGood @johnpoz
                            last edited by

                            @johnpoz said in Every couple of weeks pfSense completly stops responding?:

                            So unless your box failed in such a fashion that is was flooding the network with so much traffic that prevents others from talking.. You can turn pfsense off, unplug it from the network and box A can still talk to B.. Only at such time that their dhcp lease expires and the dhcp server is not there (pfsense) would it matter, or if they were trying to resolve a name and pfsense is not there to resolve it, etc.

                            Thanks for the explanation, makes perfect sense.

                            I remember that pfSense was not responding to pings nor I could get GUI to respond.

                            I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                            • johnpozJ
                              johnpoz LAYER 8 Global Moderator
                              last edited by

                              @johnnybegood said in Every couple of weeks pfSense completly stops responding?:

                              I remember that pfSense was not responding to pings nor I could get GUI to respond.

                              Ok that has nothing to do with box A pinging box B on your network - if that is not working then you got something more wrong than just pfsense locking up..

                              So either it failed in spectacular fashion and is flooding your network with crap which prevents anyone else from talking.. That would be RARE!!! Or yeah it failed hard, if you can not get to console then yeah something major wrong..

                              An intelligent man is sometimes forced to be drunk to spend time with his fools
                              If you get confused: Listen to the Music Play
                              Please don't Chat/PM me for help, unless mod related
                              SG-4860 24.11 | Lab VMs 2.8, 24.11

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                              • J
                                JohnnyBeGood
                                last edited by

                                I've tried pings from box A to pfSense and box B to pfsense. No response.
                                After I did reboot (power button once) 3 days ago its working normal like before. I think I should get SSD to rule out problem with my old HD.

                                I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                                • johnpozJ
                                  johnpoz LAYER 8 Global Moderator
                                  last edited by

                                  And did you ping from A to B? ;)

                                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                                  If you get confused: Listen to the Music Play
                                  Please don't Chat/PM me for help, unless mod related
                                  SG-4860 24.11 | Lab VMs 2.8, 24.11

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                                  • J
                                    JohnnyBeGood
                                    last edited by

                                    Now I question my self if I did :)

                                    I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      @johnnybegood said in Every couple of weeks pfSense completly stops responding?:

                                      I remember that pfSense was not responding to pings nor I could get GUI to respond.

                                      Both those things would happen if the LAN NIC locked up as Realtek NICs sometimes do.

                                      But that would not stop the console responding and that's an important test. In the console is still responsive then you know you have a NIC issue. It is isn't you probably have some other hardware issue, bad ram overheating etc.

                                      Steve

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                                      • DerelictD
                                        Derelict LAYER 8 Netgate
                                        last edited by

                                        Could also be something else coming online with the same IP address as pfSense. But still has nothing to do with hosts on the same L2 communicating with each other.

                                        Chattanooga, Tennessee, USA
                                        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                                        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                                        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                                        • J
                                          JohnnyBeGood
                                          last edited by

                                          @stephenw10 said in Every couple of weeks pfSense completly stops responding?:

                                          console

                                          You guys are referring to being physically at the pfSense connected with keyboard and monitor? I don't have either one connected but I guess when it happens next I can connect monitor and keyboard to see if it responds.

                                          I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Yes exactly. Or the serial console if your firewall has that. But something out of band of the Realtek NIC.

                                            Steve

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