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    Crash nearly every day with 2.4.4

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    • J
      jasonArloUser
      last edited by

      Well, after running fsck I've got uptime almost 3 days with no issues so I think that was the fix. Thanks for your help.

      1 Reply Last reply Reply Quote 1
      • J
        jasonArloUser
        last edited by

        The router lasted about 3 days, now it has crashed again:

        0_1550181856866_crashdump.tar.gz

        1 Reply Last reply Reply Quote 0
        • chrismacmahonC
          chrismacmahon
          last edited by

          2 crashes with different causes.... It's looking like hardware failure.

          Would do a memtest; perhaps replace the hard drive. At some point and time you will need to make the call, what's worth more, your time or purchasing a new device.

          Please let me know how this works out for you.

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

          Do Not PM For Help!

          1 Reply Last reply Reply Quote 0
          • J
            jasonArloUser
            last edited by

            This device is pretty new. :( It's an embedded PC Machines, basically a NIC with a CPU on it and an SSD drive.

            boukeB 1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan
              last edited by

              What you see is the result after the crash.
              Put an UPS up front to exclude any power issues. Set up a clean shut down - add a mail notification if a power.

              Also : start mall when using new hardware. No packages, nothing fancy.
              After some days / weeks, throlle up the load, and add a package, and retest.
              Finally, install : Squid.

              If you have hardware issues, problems will popup as soon as you start using the device for some time.
              If it concerns resource errors : when the load goes up : more errors.
              A faulty setup : as soon as you activate the pack

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              1 Reply Last reply Reply Quote 0
              • boukeB
                bouke @jasonArloUser
                last edited by bouke

                @jasonarlouser Make and model please? I am running several PC Engines APU boxes. For some versions it is required to upgrade the firmware (otherwise these will crash often).

                1 Reply Last reply Reply Quote 0
                • J
                  jasonArloUser
                  last edited by

                  PC Engines APU2
                  BIOS Vendor: coreboot

                  Not sure where to see more. Does that help? Running the disk clean up reduced reboots a lot. Now it's every couple of weeks instead of daily.

                  boukeB 2 Replies Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Try running kenv at the command line or Diag > Command Prompt. If it reports the BIOS version at all it will show there.

                    Steve

                    boukeB 1 Reply Last reply Reply Quote 0
                    • boukeB
                      bouke @jasonArloUser
                      last edited by

                      @jasonarlouser said in Crash nearly every day with 2.4.4:

                      PC Engines APU2
                      BIOS Vendor: coreboot

                      Not sure where to see more. Does that help? Running the disk clean up reduced reboots a lot. Now it's every couple of weeks instead of daily.

                      I am running quite a lot APU2/3/4 boxes. The APU4 (with 4 NICs) requires a BIOS upgrade for sure.

                      I recommend to check the current BIOS version. And you have to know which board you are using. Some identify an APU3 as an APU2...

                      1 Reply Last reply Reply Quote 0
                      • boukeB
                        bouke @jasonArloUser
                        last edited by bouke

                        @jasonarlouser

                        Please find the BIOS update here: https://pcengines.github.io/

                        Tip: when you login to your pfSense webUI, the BIOS version should be displayed.

                        For further testing you could enable SSH and SSH into your firewall.
                        Next start a shell and install Flashrom: pkg install flashrom

                        Once installed close the shell (by typing 'exit' and pressing <ENTER>). Next open the shell again.
                        Determine the board with this command: flashrom -p internal -V | grep DMI

                        Next download the matching ROM from pcengines.github.io. You could use curl. If curl isn't present, then install it "pkg install curl".

                        Next untar the file (tar xvfz apu?_v?.?.?.rom.tar.gz).

                        Next flash the BIOS: flashrom -w apu?_v?.?.?.rom -p internal:boardmismatch=force

                        Take note fo the detected mainboard. Mostly it doesn't match exactly - but that's a known issue. Just carry on when you are sure it is the correct ROM for your board.

                        After successfully flashing your BIOS you have to reboot (use the "reboot" command).

                        I am hoping this is helpful. Please only flash your board after a fresh reboot. You just don't want to brick your board. If you brick your board, you will need an unbricking tool (flash recovery board): https://www.pcengines.ch/spi1a.htm (I have one - but never had to use it).

                        1 Reply Last reply Reply Quote 0
                        • boukeB
                          bouke @stephenw10
                          last edited by

                          @stephenw10

                          kenv | grep smbios

                          1 Reply Last reply Reply Quote 0
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