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    SG-1100 no internet, no web UI, SSH OK

    Scheduled Pinned Locked Moved Official NetgateĀ® Hardware
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    • KOMK
      KOM
      last edited by

      Nothing in pfSense gets auto-updated. All updates to the base and any packages must be manually triggered.

      Another instance is already running... Aborting!

      Now that is interesting. I don't think I've seen that before.

      1 Reply Last reply Reply Quote 0
      • GrimsonG
        Grimson Banned
        last edited by Grimson

        After restoring the config pfSense will (re)install all packages and restore their configuration. So I guess you have either a faulty package, or a bad configuration on one package.

        I would do a fresh install to make sure the system is clean and then restore the config area by area and watch closely when it breaks, do the "Package Manager" last. This should give you a clue on where the error is.

        brightwolfB 1 Reply Last reply Reply Quote 0
        • brightwolfB
          brightwolf
          last edited by

          OK thanks for the tips! Will save the backups so I can reuse them after the fresh install. Will report my progress and findings back here.

          1 Reply Last reply Reply Quote 0
          • brightwolfB
            brightwolf
            last edited by

            Total failure. After a few retries my latest one caused DHCP not to work anymore, so I cannot enter the system at all anymore. I can connect through console but none of my known passwords is now accepted by the system. Locked out. How can I do a complete reinstall of SG-1100?

            1 Reply Last reply Reply Quote 0
            • brightwolfB
              brightwolf @Grimson
              last edited by brightwolf

              @grimson said in SG-1100 no internet, no web UI, SSH OK:

              After restoring the config pfSense will (re)install all packages and restore their configuration. So I guess you have either a faulty package, or a bad configuration on one package.

              I think this may be true but the question is, how did this occur? The last edit I made was last weekend and was adding one IP address to my "do not route through the VPN" alias. No change was made today, yet it decided somewhere mid morning CET, when I was at work and no-one was doing any change or work to it (because no-one but me knows how to edit it in the first place) to stop working. And now it's in an unknown state, not accepting any of my known last passwords ... did I brick it? Did it brick itself? What to do?

              1 Reply Last reply Reply Quote 0
              • GertjanG
                Gertjan
                last edited by

                Use this one :
                @brightwolf said in SG-1100 no internet, no web UI, SSH OK:

                1. Reset to factory defaults

                Which means : you have to 'redo' your WAN setup. This won't take long, because you have an upstream router (The Fritzbox).
                If needed, set your LAN network if it wasn't the default 192.168.1.0/24
                Your up, your network is fine.
                !! Do not import your back config !!
                From now on, it should stay up no matter what. If you can, test drive this 'bare' situation a couple of days.

                After that, if you used other settings, apply them one by one. And take pauses, test-drive every situation.
                Take spare config backups so it's easy to go step back fast.

                Remember : going to default and importing the config backupright away will install all packages that were present, and apply settings to these packages. If one was faulty (breaks networking, whatever) your back to square one in a couple of minutes,

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                1 Reply Last reply Reply Quote 0
                • jahonixJ
                  jahonix
                  last edited by

                  You can use a text editor and delete all package infos from your config.xml before restoring.

                  1 Reply Last reply Reply Quote 0
                  • brightwolfB
                    brightwolf
                    last edited by

                    Thanks for the tips but I cannot enter the console menu anymore: it won't let me in, each password I enter is denied. The default password is denied, and all passwords I used with it are denied. How can I factory reset without entering console?

                    1 Reply Last reply Reply Quote 0
                    • GrimsonG
                      Grimson Banned
                      last edited by

                      https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/

                      1 Reply Last reply Reply Quote 0
                      • brightwolfB
                        brightwolf
                        last edited by

                        That looks promising, thanks! Will try tonight and report back here on my progress.

                        1 Reply Last reply Reply Quote 0
                        • brightwolfB
                          brightwolf
                          last edited by

                          Finally I am getting time to re-install (read: unbrick) my SG-1100. However, as it turns out, I need to request support for an install image. Since I did not buy support as I did not expect that I would need it, I am in trouble again. Is there some other way to obtain this image? Can I use a generic image? Can somebody share the SG-1100 image with me?

                          All hints/tips/tricks welcome.

                          JeGrJ jahonixJ 2 Replies Last reply Reply Quote 0
                          • GertjanG
                            Gertjan
                            last edited by

                            I do no own a netgate device, but I'm pretty sure that when you buy a Netgate device, you have access to some netgate's support portal like https://go.netgate.com/support/login where you can download the latest pfSense firmware. For life.

                            Note : you have to create your access yourself.

                            No "help me" PM's please. Use the forum, the community will thank you.
                            Edit : and where are the logs ??

                            1 Reply Last reply Reply Quote 0
                            • JeGrJ
                              JeGr LAYER 8 Moderator @brightwolf
                              last edited by

                              @brightwolf said in SG-1100 no internet, no web UI, SSH OK:

                              Finally I am getting time to re-install (read: unbrick) my SG-1100. However, as it turns out, I need to request support for an install image. Since I did not buy support as I did not expect that I would need it, I am in trouble again. Is there some other way to obtain this image? Can I use a generic image? Can somebody share the SG-1100 image with me?

                              All hints/tips/tricks welcome.

                              Contact the official support as it is stated in: https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                              Don't forget to upvote šŸ‘ those who kindly offered their time and brainpower to help you!

                              If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Yes, just open a ticket if you have not already and we will get that to you ASAP.

                                Steve

                                1 Reply Last reply Reply Quote 0
                                • jahonixJ
                                  jahonix @brightwolf
                                  last edited by

                                  @brightwolf said in SG-1100 no internet, no web UI, SSH OK:

                                  Can I use a generic image?

                                  No!
                                  Available generic/CE images are x64 only.
                                  The SG-1100 is based on ARM architecture and needs a totally different image.

                                  1 Reply Last reply Reply Quote 1
                                  • brightwolfB
                                    brightwolf
                                    last edited by

                                    Thanks everyone for the feedback. I created an account and asked for the SG-1100 image on 15:42 yesterday. At 15:43 the helpdesk provided me with the image. Nothing to complain about.

                                    brightwolfB 1 Reply Last reply Reply Quote 1
                                    • brightwolfB
                                      brightwolf @brightwolf
                                      last edited by brightwolf

                                      So finally I came around to reinstalling my SG-1100. I had no time earlier. Here's what I did so far.

                                      I flashed the supplied image file to a USB flash drive with Etcher, connected to console and started the SG-1100. Following the reinstallation guide, I had it up and running in a vanilla state again 10 minutes later. Then I connected and restored my previous backup file without the 'packages' parts (because those were likely to be the root cause of the issue causing all this) and that worked too. Finally, I hooked it into my network again but.. this is causing some headaches. It just refuses me to connect. I do not even see the login screen. It may be due to some network interference, IP conflict, I do not know, but after spending some time I decided to do one other reinstallation and then reconfigure the whole thing from scratch. It will take some time (openVPN, firewall rules and all) but I will also learn from it. However, that will have to wait till the weekend, for now I had enough pfSense for one evening...

                                      brightwolfB 1 Reply Last reply Reply Quote 1
                                      • brightwolfB
                                        brightwolf @brightwolf
                                        last edited by

                                        Confirmed, my wireless router which I hooked up to the SG-1100 indirectly through my switch, had the same IP address. Changed that one and after that, it worked flawlessly.

                                        P 1 Reply Last reply Reply Quote 1
                                        • P
                                          padreloco @brightwolf
                                          last edited by

                                          @brightwolf
                                          Hello,
                                          I've recently bought SG-1100 too. And I find myself in kinda similar situation.
                                          I've been trying to read the whole thread over and over trying to see if I get where I go wrong in setting up, with no success.

                                          Would you kindly share with me what you did in set up?

                                          I have a computer connected to LAN port of SG-1100 and the WAN port of SG-1100 connected to the LAN port of my router.

                                          The router IP is 192.168.0.1/24. (With a plic IP a.b.c.d and DNS servers e.f.g.h).
                                          When I connect the SG-1100 (as mentioned above) this gets a DHCP address of 192.168.0.23/24. My client computer connected to it is assigned 192.168.1.2/24.

                                          Please share/advice how you did your set up and made it work so that I can do the same. I can't manage to have Internet.

                                          Thank you in advance.

                                          brightwolfB 1 Reply Last reply Reply Quote 0
                                          • brightwolfB
                                            brightwolf @padreloco
                                            last edited by brightwolf

                                            @padreloco
                                            I am not an expert myself but I think the only thing you need to do is to add an "allow" firewall rule on your LAN network. pfSense will block everything by default, is what I understood.

                                            So in Firewall > Rules > LAN add something like:
                                            Action: Pass
                                            Interface: LAN
                                            Protocol: any
                                            Source: any
                                            Destination: any

                                            Once you have that rule you can start adding "deny" rules above it, to block everything you wish to block.

                                            P GertjanG 2 Replies Last reply Reply Quote 1
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