Netgate SG-3100 LAN Address Changes To A VLAN Address

hpspar05

@chrismacmahon I got an update from UniFi just now, I know I'm slow to understanding this stuff but it seems that they are saying that there's a configuration issue/errors with the UniFi controller when using other firewalls with their stuff. But I see many people/companies using the same combination of netgate and uniFi, so what's going on with my situation/configuration? UniFi is seemingly saying use their products and you won't have the problem you're having.

"Nikita B (Ubiquiti Networks Help Center)
Apr 10, 12:55 PDT
Hi,

Unifi Switch and the UAP's are Layer 2 devices. They cannot be used for assigning the ip address to the clients. It needs to have a DHCP server/router for transferring the IP.

The cloud key controller will only host the controller and is not capable of assigning DHCP IP.

You can only assign static IP to client devices if you have USG connected in your network.
More info on USG : https://www.ubnt.com/unifi-switching-routing/usg/

Thanks!
Nikita B
Ubiquiti Networks

stephenw10

That makes no sense at all, they are not addressing the issue you are seeing there.
What question did you send to them to generate that response?

Steve

hpspar05

@stephenw10 They asked me for this stuff from the switch first, then after a few day I got that reply I sent earlier.

Stanley S (Ubiquiti Networks Help Center)
Apr 7, 02:18 PDT
Hi Levidholman,

Please share the system config file and support file.

You can get them from below path,

Settings >> Maintenance >> Download support info

Settings >> Maintenance >> Show system config, take the screenshot of it and share it here.

Thanks!
Stanley S
Ubiquiti Networks

hpspar05

@stephenw10 And these,

Nikita B (Ubiquiti Networks Help Center)
Apr 10, 13:14 PDT
Hi,

The uniFi Devices that you have are not capable of assigning the IP address (USW 8 60W and UAP SHD).
You'll need to check Netgate firewall if that provides DHCP IP to the end users.

Thanks!
Nikita B
Ubiquiti Networks

Levidholman
Apr 10, 13:08 PDT
I not an advanced user, I’m a complete novice, I don’t know what you are trying to tell me the problem is or what I need to do to fix the issue I’m having. Can you layout for me what I need to do or change in my net work that’s causing the problem? My network is this Netgate SG-3100 pfsense firewall – UniFi switch 8 60W - UniFi switch 8 – UniFi SHD AP, I take it that the issue is within the configuration in the UniFi controller and Netgate firewall? What do I need to do? Thanks

chrismacmahon

What device is assigning the address 172.16.80.10 address?

hpspar05

@chrismacmahon The 3100, I setup all four of the VLAN addtresses in the 3100 first then I went to UniFi controller and put the VLAN tags there like Tom Lawrence did in his YouTube tutorial.

chrismacmahon

Is 172.16.80.10 a static address or part of a DHCP pool

hpspar05

@chrismacmahon A static address.

chrismacmahon

pfSense is setup the way you have asked for it to happen.

The display in Unifi is most likely correct for how you have it setup as well.

We don't know enough about unifi to provide you additional troubleshooting steps.

The display in the Unifi Software might just be a display issue; that should have 0 impact on the SG-3100 functions.

There is not much more we can do from our end here.

hpspar05

@chrismacmahon it’s the start of the DHCP VLAN pool, sorry.

chrismacmahon

Then you have a wire configured wrong in your network.

If you go diagnostics - interfaces what interface has the IP of 172.16.80.10

hpspar05

@chrismacmahon it’s early lol, that address 172.16.80.10/24 is the static address I came up with.

hpspar05

@chrismacmahon I made 4 VLAN addresses in the 3100, 172.16.50.10; 172.16.60.10; 172.16.70.10; and 172.16.80.10 all are /24. The VLAN tags are 50; 60; 70; and 80. Those tags are what I put into UniFi to point back to.

chrismacmahon

@chrismacmahon said in Netgate SG-3100 LAN Address Changes To A VLAN Address:

pfSense is setup the way you have asked for it to happen.
The display in Unifi is most likely correct for how you have it setup as well.
We don't know enough about unifi to provide you additional troubleshooting steps.
The display in the Unifi Software might just be a display issue; that should have 0 impact on the SG-3100 functions.
There is not much more we can do from our end here.

hpspar05

@chrismacmahon sorry, I get your point now, y’all are done, thanks for your help anyway.

hpspar05

@chrismacmahon I know you are done with my issue, just some screenshots of my pfsense and UniFi Screenshot_2019-04-11 pfSense localdomain - Interfaces LAN (mvneta1).png