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    Cannot log into 192.168.1.1

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • KOMK
      KOM
      last edited by

      Use standard troubleshooting techniques:

      • does it happen on more than one browser?
      • does it happen on more than one LAN client?
      • have you rebooted your pfSense box lately (aka the Universal Windows Fix)?
      • have you rebooted your client?

      Rebooting your cablemodem would have no effect on your LAN.

      J 1 Reply Last reply Reply Quote 0
      • chpalmerC
        chpalmer
        last edited by

        C:>ping 192.168.1.1

        Triggering snowflakes one by one..
        Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

        1 Reply Last reply Reply Quote 0
        • W
          Waqar.UK
          last edited by

          Microsoft Windows [Version 6.1.7601]
          Copyright (c) 2009 Microsoft Corporation. All rights reserved.

          C:\Windows\system32>ping 192.168.1.1

          Pinging 192.168.1.1 with 32 bytes of data:
          General failure.
          General failure.
          General failure.
          General failure.

          Ping statistics for 192.168.1.1:
          Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

          C:\Windows\system32>

          •does it happen on more than one browser? yes, firefox, google chrome and IE 11 all on Win 7 64
          •does it happen on more than one LAN client? I am using a single ethernet port as a lan from my qotom mini pc
          •have you rebooted your pfSense box lately (aka the Universal Windows Fix)? no
          •have you rebooted your client? no

          1 Reply Last reply Reply Quote 0
          • W
            Waqar.UK
            last edited by

            Microsoft Windows [Version 6.1.7601]
            Copyright (c) 2009 Microsoft Corporation. All rights reserved.

            C:\Windows\system32>cd..

            C:\Windows>cd..

            C:>ping 192.168.1.1

            Pinging 192.168.1.1 with 32 bytes of data:
            General failure.
            General failure.
            General failure.
            General failure.

            Ping statistics for 192.168.1.1:
            Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

            C:>

            1 Reply Last reply Reply Quote 0
            • chpalmerC
              chpalmer
              last edited by chpalmer

              http://lmgtfy.com/?q=ping+general+failure

              Take a peek at some of the answers on this page and see if anything is similar to what you are running.

              If your firewall was simply not answering pings you would get a different answer. Like this below. I do not have this address anywhere in my networks so obviously Im getting a time out.

              Pinging 192.168.21.1 with 32 bytes of data:
              Request timed out.
              Request timed out.
              Request timed out.
              Request timed out.

              Ping statistics for 192.168.21.1:
              Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

              Maybe try setting your client address up statically and see if things change..

              Triggering snowflakes one by one..
              Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

              1 Reply Last reply Reply Quote 0
              • KOMK
                KOM
                last edited by

                Yes, that General failure is certainly suspicious. I can't remember if I've ever seen that before. Bad hardware perhaps?

                W 1 Reply Last reply Reply Quote 0
                • J
                  Jessica007 Banned @KOM
                  last edited by

                  @KOM Those techniques didn't help me unfortunately...

                  1 Reply Last reply Reply Quote 0
                  • W
                    Waqar.UK @KOM
                    last edited by

                    @KOM said in Cannot log into 192.168.1.1:

                    Yes, that General failure is certainly suspicious. I can't remember if I've ever seen that before. Bad hardware perhaps?

                    I can still surf the Internet, but when I do 'ipconfig':

                    Microsoft Windows [Version 6.1.7601]
                    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

                    C:\Windows\system32>ipconfig

                    Windows IP Configuration

                    Ethernet adapter Local Area Connection 2:

                    Media State . . . . . . . . . . . : Media disconnected
                    Connection-specific DNS Suffix . :

                    Ethernet adapter Local Area Connection:

                    Connection-specific DNS Suffix . : localdomain
                    Link-local IPv6 Address . . . . . : removed for posting
                    IPv4 Address. . . . . . . . . . . : 192.168.1.100
                    Subnet Mask . . . . . . . . . . . : 255.255.255.0
                    Default Gateway . . . . . . . . . : 192.168.1.1

                    Tunnel adapter isatap.localdomain:

                    Media State . . . . . . . . . . . : Media disconnected
                    Connection-specific DNS Suffix . : localdomain

                    Tunnel adapter removed for posting

                    Media State . . . . . . . . . . . : Media disconnected
                    Connection-specific DNS Suffix . :

                    C:\Windows\system32>

                    1 Reply Last reply Reply Quote 0
                    • KOMK
                      KOM
                      last edited by

                      Have you rebooted both? Have you tried getting to WebGUI by using another PC or your phone on wifi? Have you gone to the console and tried options 11 and 16?

                      1 Reply Last reply Reply Quote 0
                      • W
                        Waqar.UK
                        last edited by

                        OK, I just tried 192.168.1.1 via my Android phone.

                        I cabolded textn access my pfsense web console and log on via wireless. But via my wired Ethernet. I cannot.

                        1 Reply Last reply Reply Quote 0
                        • W
                          Waqar.UK
                          last edited by

                          Can access pfsense web console on 192.168.1.1 via my Pocophone F1 Android phone which has Android 9 fully patched.

                          1 Reply Last reply Reply Quote 0
                          • KOMK
                            KOM
                            last edited by

                            I would reboot both your pfSense box and your PC. Something really weird is going on. Since your Internet access is still good, it can't be the NIC or the cable or the pfSense NIC. At least you have a workaround now.

                            1 Reply Last reply Reply Quote 0
                            • W
                              Waqar.UK
                              last edited by

                              Hello Kom,

                              thanks for sticking with me. I tried a Linux live DVD and tried 192.168.1.1
                              it got to the pfsense web gui. I have re-booted both pfsense box and my Windows desktop.
                              Still no access to 192.168.1.1 from Windows (firefox, goggle chrome and IE-11).

                              1 Reply Last reply Reply Quote 0
                              • W
                                Waqar.UK
                                last edited by

                                Microsoft Windows [Version 6.1.7601]
                                Copyright (c) 2009 Microsoft Corporation. All rights reserved.

                                C:\Windows\system32>ipconfig

                                Windows IP Configuration

                                Ethernet adapter Local Area Connection 2:

                                Media State . . . . . . . . . . . : Media disconnected
                                Connection-specific DNS Suffix . :

                                Ethernet adapter Local Area Connection:

                                Connection-specific DNS Suffix . : localdomain
                                Link-local IPv6 Address . . . . . : removed for posting
                                IPv4 Address. . . . . . . . . . . : 192.168.1.100
                                Subnet Mask . . . . . . . . . . . : 255.255.255.0
                                Default Gateway . . . . . . . . . : 192.168.1.1

                                Tunnel adapter isatap.localdomain:

                                Media State . . . . . . . . . . . : Media disconnected
                                Connection-specific DNS Suffix . : localdomain

                                Tunnel adapter removed for posting

                                Media State . . . . . . . . . . . : Media disconnected
                                Connection-specific DNS Suffix . :

                                C:\Windows\system32>ping www.google.com

                                Pinging www.google.com [216.58.204.68] with 32 bytes of data:
                                General failure.
                                Request timed out.
                                Reply from 216.58.204.68: bytes=32 time=13ms TTL=55
                                Reply from 216.58.204.68: bytes=32 time=11ms TTL=55

                                Ping statistics for 216.58.204.68:
                                Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 11ms, Maximum = 13ms, Average = 12ms

                                C:\Windows\system32>ping www.google.com

                                Pinging www.google.com [216.58.204.68] with 32 bytes of data:
                                Reply from 216.58.204.68: bytes=32 time=11ms TTL=55
                                Reply from 216.58.204.68: bytes=32 time=12ms TTL=55
                                Reply from 216.58.204.68: bytes=32 time=10ms TTL=55
                                Reply from 216.58.204.68: bytes=32 time=10ms TTL=55

                                Ping statistics for 216.58.204.68:
                                Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 10ms, Maximum = 12ms, Average = 10ms

                                C:\Windows\system32>ping www.sky.com

                                Pinging e1264.g.akamaiedge.net [104.80.201.170] with 32 bytes of data:
                                General failure.
                                Reply from 104.80.201.170: bytes=32 time=22ms TTL=57
                                Reply from 104.80.201.170: bytes=32 time=22ms TTL=57
                                Reply from 104.80.201.170: bytes=32 time=19ms TTL=57

                                Ping statistics for 104.80.201.170:
                                Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 19ms, Maximum = 22ms, Average = 21ms

                                C:\Windows\system32>ping www.sky.com

                                Pinging e1264.g.akamaiedge.net [104.80.201.170] with 32 bytes of data:
                                Reply from 104.80.201.170: bytes=32 time=22ms TTL=57
                                Reply from 104.80.201.170: bytes=32 time=21ms TTL=57
                                Reply from 104.80.201.170: bytes=32 time=17ms TTL=57
                                Reply from 104.80.201.170: bytes=32 time=18ms TTL=57

                                Ping statistics for 104.80.201.170:
                                Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 17ms, Maximum = 22ms, Average = 19ms

                                C:\Windows\system32>ping www.pfsense.com

                                Pinging www.pfsense.org [208.123.73.69] with 32 bytes of data:
                                General failure.
                                Reply from 208.123.73.69: bytes=32 time=126ms TTL=44
                                Reply from 208.123.73.69: bytes=32 time=121ms TTL=44
                                Reply from 208.123.73.69: bytes=32 time=119ms TTL=44

                                Ping statistics for 208.123.73.69:
                                Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 119ms, Maximum = 126ms, Average = 122ms

                                C:\Windows\system32>ping www.pfsense.com

                                Pinging www.pfsense.org [208.123.73.69] with 32 bytes of data:
                                Reply from 208.123.73.69: bytes=32 time=123ms TTL=44
                                Reply from 208.123.73.69: bytes=32 time=129ms TTL=44
                                Reply from 208.123.73.69: bytes=32 time=117ms TTL=44
                                Reply from 208.123.73.69: bytes=32 time=120ms TTL=44

                                Ping statistics for 208.123.73.69:
                                Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 117ms, Maximum = 129ms, Average = 122ms

                                C:\Windows\system32>ping www.virginmedia.com

                                Pinging www.virginmedia.com [213.105.9.24] with 32 bytes of data:
                                General failure.
                                Reply from 213.105.9.24: bytes=32 time=23ms TTL=245
                                Reply from 213.105.9.24: bytes=32 time=21ms TTL=245
                                Reply from 213.105.9.24: bytes=32 time=29ms TTL=245

                                Ping statistics for 213.105.9.24:
                                Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 21ms, Maximum = 29ms, Average = 24ms

                                C:\Windows\system32>ping www.virginmedia.com

                                Pinging www.virginmedia.com [213.105.9.24] with 32 bytes of data:
                                Reply from 213.105.9.24: bytes=32 time=20ms TTL=245
                                Reply from 213.105.9.24: bytes=32 time=23ms TTL=245
                                Reply from 213.105.9.24: bytes=32 time=28ms TTL=245
                                Reply from 213.105.9.24: bytes=32 time=21ms TTL=245

                                Ping statistics for 213.105.9.24:
                                Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 20ms, Maximum = 28ms, Average = 23ms

                                C:\Windows\system32>

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                                • KOMK
                                  KOM
                                  last edited by

                                  So bizarre. What packages do you have installed? Any IDS like snort or suricata that might have blocked you for some reason?

                                  1 Reply Last reply Reply Quote 0
                                  • W
                                    Waqar.UK
                                    last edited by

                                    No packages' have been installed. It is vanilla pfsense.

                                    1 Reply Last reply Reply Quote 0
                                    • KOMK
                                      KOM
                                      last edited by

                                      You don't happen to have an IP address conflict on your network, do you? You seem to have a LOT of packet loss. You need to narrow it down to your PC or pfSense. Use pfSense Diagnostics - Ping to ping those same sites and see if you get the same level of loss. That will tell you if it's your link that is flaky, or if it's something within your LAN.

                                      1 Reply Last reply Reply Quote 0
                                      • W
                                        Waqar.UK
                                        last edited by

                                        How do I do that?

                                        1 Reply Last reply Reply Quote 0
                                        • KOMK
                                          KOM
                                          last edited by

                                          Well, in pfSense, go to the Diagnostics menu and select Ping. Then put those same hosts you tried to ping before into the Hostname field one by one, and see if you get the same level of packet loss. Bump the maximum number of pings to 10 or 20.

                                          You didn't answer my question about IP conflict, which might explain the behaviour you're seeing here. Do you have any other clients on your LAN?

                                          W 1 Reply Last reply Reply Quote 0
                                          • W
                                            Waqar.UK
                                            last edited by

                                            This is getting very strange. I tried my VPN, NordVPN. I chose UK servers. I, while connected to my VPN can connect to my pfsense box. Once dis-connected, I cannot connect.

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