Can't access XG-7100
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Yes, the gateway showed as up. It was also able to check for updates and showed it was the latest version - but then when I tried to resolve anything from the pfsense it couldn't .
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Simple test. On Monday I'll take my laptop to the DC, plug one of the uplinks into my layer 2 switch and configure the laptop to 83.20/29 with a gw of 83.17 and run some tests. That will at least eliminate the XG-7100 as the possible cause.
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Hmm, OK if it could check for updates then traffic was being routed back to it so the route must be present.
With pf disabled you should be able to reach it on the WAN IP externally unless something else upstream is blocking that.
Steve
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@stephenw10 I got a reply from the networks guy. He said this...
You won't see that IP in an inbound traceroute, as routers reply to traceroutes from the IP Address the packet entered on, which in this case will be our core-facing interface.
The uplinks you have from us are directly connected to our routers, there is no switching of any kind at our side, so for any kind of next-hop-redundancy (HSRP, VRRP, CARP) there needs to be some form of working L2 path between all devices involved.
The important thing from our point of view is that the 2 uplinks that are provided to you must be connected to a common L2 Domain. (usually achieved with a switch but if the pfsense can do this then that's fine).
Right now, I'm not getting a clean L2 path between the 2 uplinks. I should be able to send a ping from 1 of the routers and it reach the other router, via those uplinks.
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I have two comments on that. Firstly, it shouldn't matter if there is some issue with a "common L2 domain" - as long as the main WAN interface is configured correctly, even with just one uplink I should get a response from the XG7100 with packet filtering disabled. So while the redundancy might not be working - at least one of the uplinks should work.
My Second comment is more of a question. Is there anything special I need to do to make sure both uplinks are working in the pfsense? I've configured the ports exactly as advised - using a vlan on the pfsense to share the WAN port between the two uplinks. I changed the pvid and the vlan ports according to your screenshots and I'm confident that is correct.
My next move is to visit the DC tomorrow and test the uplinks independently to make sure everything is OK - then I will reset the XG7100 to factory defaults, configure the WAN port with just one uplink and then disable filtering. If I can't then ping the XG7100, would you say it is a faulty appliance?
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Mmm, I would certainly expect it to work with just one link, otherwise there no redundancy. However there are somethings that will only initially establish with everything linked. I'm not aware of this being one but...
With the two ports, Eth1 and Eth2 in the WAN group as I showed the two uplinks connected to them will be in the same layer 2, yes.
If you still see nothing I would run a packet capture on WAN and see what you do see. At the very least I expect to see ARP requests from whatever is upstream.
Steve
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@stephenw10 It does seem that these are not independent uplinks. It looks like that traffic is going out through one and in through the other. If I connect both uplinks to my layer 2 switch I get full connectivity. If I use one uplink I get nothing but timeouts.
I'm sure I configured the pfsense exactly as you mentioned. Perhaps the way these uplinks are set up is not compatible with the way the pfsense built in switch works?
I will reset it to defaults and set up the WAN again exactly as you advised.
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@Chris-187 said in Can't access XG-7100:
It looks like that traffic is going out through one and in through the other.
Hmm, that seems suspect to say the least!
The switch in the 7100 is a switch like any other. It should provide layer 2 connectivity between those ports.
The only thing that might be an issue is that it won't pass VLAN tagged traffic unless it's configured to do so. That would also be true of any managed switch though.Steve
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@stephenw10 What I've learned today is that if I use a single uplink connected to a simple switch, or direct to my laptop - I get no connectivity. If I connect both uplinks to my switch I get full connectivity. If I connect one or both uplinks to the pfsense, I get nothing.
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I've lost my patience with this and I've asked them to just provide me with a single IP feed on my /25. Can someone possibly point me to a guide / details about using the XG7100 in transparent mode?
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You can still have the subnet routed to you via one uplink instead of the redundant pair and that's a much better setup than running transparently.
Steve
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@Chris-187 Are you wanting to make a layer 3 bundle like with lagg or lacp? Or is it that each uplink has a separate public subnet assigned to it?
Tyler
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Turns out I had configured the xg7100 correctly all along!
The whole situation was caused by the uplinks being incorrectly configured.
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Ah, nice!
Glad you got it sorted.
Steve
