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Package manager and support not working

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • T Offline
    tomasz1919
    last edited by Aug 2, 2019, 10:42 PM

    Hello,
    I am trying to install pfsense 2.4.4-3 on my new Odroid H2
    All went smooth and I was even able to do transparent bridge following the post
    https://community.adamnet.works/hc/en-us/articles/115002725594-Running-on-a-Transparent-pfSense-Bridge
    However I got an issue with the pckage manager and support information
    As you can see below from the links on the main dashboard there is 'Retrieving support information' continuously and nothing more is happening and also under package manager i am getting the message 'Unable to retrieve package information'
    Any idea what i have done wrong?
    Thank you for help

    link text
    link text

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    • K Offline
      KOM
      last edited by KOM Aug 2, 2019, 11:55 PM Aug 2, 2019, 11:53 PM

      Is DNS working? This will happen if it can't resolve the Netgate repo. Notice it also can't retrieve the Support info.

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      • T Offline
        tomasz1919
        last edited by Aug 3, 2019, 12:12 PM

        Hi and thank you for reply.
        I believe so DNS is working, please see the link with the screenshoot.

        I have tried to set static and dynamic ip for WAN. I have no more ideas what could went wrong. I did it few times new installation and was trying to connect from 2 different countries. As I mentioned when I did bridge connection following article I am able to have access on internet on LAN but still not able to install any packages.

        I am not able to run update on CLI, I am getting error with missing files and directories.
        I have also tried different distribution with the same results.

        https://zapodaj.net/04d32b8fece37.png.html

        Thank you for help

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        • K Offline
          KOM
          last edited by Aug 3, 2019, 7:34 PM

          If you go to Diagnostics - DNS Lookup, can pfSense resolve files01.netgate.com?

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          • T Offline
            tomasz1919
            last edited by Oct 11, 2019, 8:35 PM

            It took mi some time of trying many things but reason was very simple , I had wrong system time with date 2018.
            Thank you all for help

            K 1 Reply Last reply Oct 27, 2019, 2:53 PM Reply Quote 1
            • K Offline
              kenj05 @tomasz1919
              last edited by Oct 27, 2019, 2:53 PM

              @tomasz1919 Hi, I have the same issue regarding package manager. Where did you find the system time? Maybe, this can resolve my package manager issues. Thanks

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              • R Offline
                Rico LAYER 8 Rebel Alliance
                last edited by Oct 27, 2019, 3:00 PM

                https://docs.netgate.com/pfsense/en/latest/book/config/time-synchronization.html

                -Rico

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                • T Offline
                  tomasz1919
                  last edited by Oct 28, 2019, 9:33 PM

                  As in Rico above link, Bios and system time check this first please

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