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PfSense 2.4 and BT Cloud base Phone(Polycom)

Scheduled Pinned Locked Moved General pfSense Questions
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  • J Offline
    Jid @stephenw10
    last edited by Jid Dec 24, 2018, 12:43 PM Dec 24, 2018, 12:41 PM

    @stephenw10
    Thanks for replying.
    All I see in the logs are some BT ip being dropped by the FW hence I created WAN rule.
    ".. unless you are not using NAT"
    Are u saying I should have Portwarding to the phones from the outside??
    "20mins seems almost like an ARP issue."
    All devices- phones and computers are in same vlan, though a large /8, and it successfully register once the FW is rebooted, then phone, drops off showing "unregistered.
    One outside IP by the way.
    Thanks

    1 Reply Last reply Reply Quote 0
    • S Offline
      stephenw10 Netgate Administrator
      last edited by Dec 24, 2018, 6:42 PM

      The only way open connections to the phones would be to have port forwards setup to each phone on ports the pbx knows about. That's never going to happen. This sort of setup replies on the phones connecting out to the pbx which can then reply back to the phones via the same connection state. The phones hold that connection open with keep-alive packets if no other traffic is flowing.

      It seems that is not happening in your case. For some reason the outgoing state is closing resulting in the firewall hits you see coming in on WAN. And a new state is not being opened.

      The phones may not be trying to open it for some reason. Perhaps they are trying to resolve something that's failing.

      The traffic from the phones may be being blocked. By Snort/Suricata for example.

      The firewall may be opening a state incorrectly and traffic from the phones is using that and never reaching the PBX.

      I would take one specific phone, note it's IP and wait for it to lose registration. Then see if it has lost its IP or if it cannot ping out. Run a packet capture on LAN for it's IP and see what it's doing if it's doing anything.

      Steve

      J 1 Reply Last reply Dec 24, 2018, 7:48 PM Reply Quote 0
      • J Offline
        Jid @stephenw10
        last edited by Dec 24, 2018, 7:48 PM

        Thanks@stephenw10
        But do you think pfsense should normally work out of the box in this scenerio i.e. (x5 BT phones in Lan ,SIP in Cloud) ,without ANY pfsense configtn. e.g FW rule ,Portforwarding etc
        Will try out your recommendation ,business permitting.

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        • S Offline
          stephenw10 Netgate Administrator
          last edited by Dec 25, 2018, 2:30 PM

          Yes.
          The only setting you might need is to set the firewall optimisation to conservative if the keep-alive times are too long. But even that is not usually required for recent phones.

          Steve

          J 1 Reply Last reply Jan 4, 2019, 2:26 PM Reply Quote 0
          • J Offline
            Jid @stephenw10
            last edited by Jan 4, 2019, 2:26 PM

            @stephenw10
            Just a quick update -for some odd reason ,this as now working as expected . Not quite sure what resolved my issue.
            anyway thanks for your help.

            W 1 Reply Last reply Aug 9, 2019, 6:20 PM Reply Quote 0
            • S Offline
              stephenw10 Netgate Administrator
              last edited by Jan 6, 2019, 6:24 PM

              Hmm, odd. That is what I'd expect though.
              Anyway thanks for the update. 👍

              Steve

              1 Reply Last reply Reply Quote 0
              • W Offline
                wesleylc1 Rebel Alliance @Jid
                last edited by Aug 9, 2019, 6:20 PM

                @Jid Hello how are you?
                Were you able to set up your Polycom in pfsense?

                J 1 Reply Last reply Aug 18, 2019, 1:45 AM Reply Quote 0
                • S Offline
                  stephenw10 Netgate Administrator
                  last edited by Aug 10, 2019, 12:11 AM

                  There should be nothing special required if it's just phones behind pfSense connecting to an external pbx.

                  Steve

                  W 1 Reply Last reply Aug 10, 2019, 1:43 AM Reply Quote 0
                  • W Offline
                    wesleylc1 Rebel Alliance @stephenw10
                    last edited by Aug 10, 2019, 1:43 AM

                    @stephenw10
                    My case is a "polycom VSX 7000" videoconference, I already opened a case in the community, but couldn't find a solution.

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      stephenw10 Netgate Administrator
                      last edited by Aug 10, 2019, 1:54 PM

                      Ah, that's completely different then. Please continue this in your other thread.

                      Steve

                      1 Reply Last reply Reply Quote 0
                      • J Offline
                        Jid @wesleylc1
                        last edited by Aug 18, 2019, 1:45 AM

                        @wesleylc1
                        There should be nothing to set for basic telephones.

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