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    randomly lose connection to pfsense router

    Scheduled Pinned Locked Moved General pfSense Questions
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    • S
      ssattannae @johnpoz
      last edited by

      @johnpoz Unfortunately pfsense only shows maximum of 50 logs so after rebooting the router I think the old ones got flushed out. I also found this post regarding dhcp not renewing https://forum.netgate.com/topic/115832/solved-wan-dhcp-not-renewing/3. I can't find the Option modifiers but I assume it got moved to Service -> DHCP server -> Other Options -> Default lease time. Thanks again for the inputs and I'll report back tomorrow to see if problem is resolved.

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      • johnpozJ
        johnpoz LAYER 8 Global Moderator
        last edited by johnpoz

        Change your log length, I have mine set to 2000..

        Wan dhcp not renewing would have ZERO to do with your client..

        Your rebooting pfsense? And not this client?

        An intelligent man is sometimes forced to be drunk to spend time with his fools
        If you get confused: Listen to the Music Play
        Please don't Chat/PM me for help, unless mod related
        SG-4860 24.11 | Lab VMs 2.8, 24.11

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        • S
          ssattannae @johnpoz
          last edited by

          @johnpoz I rebooted pfsense. After changing log size I see a lot of DHCPREQUEST on em0 to 255.255.255.255 port 67 but no RENEW message after the request it seems.

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          • NollipfSenseN
            NollipfSense
            last edited by

            My gut tells me you have a bad Ethernet cable.

            pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
            pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

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            • S
              ssattannae
              last edited by

              After changing some dhcp server options, it seems to fix the problem today. I'll have to do to more tests to be completely sure though.

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              • johnpozJ
                johnpoz LAYER 8 Global Moderator
                last edited by

                What option(s)?

                An intelligent man is sometimes forced to be drunk to spend time with his fools
                If you get confused: Listen to the Music Play
                Please don't Chat/PM me for help, unless mod related
                SG-4860 24.11 | Lab VMs 2.8, 24.11

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                • S
                  ssattannae
                  last edited by

                  I don't know which one of these are relevant so I'm just gonna list them all

                  1. extended range from 192.168.1.100 - 192.168.1.199 to 192.168.1.100 - 192.168.1.254
                  2. set default lease time to 86340 and maximum lease time to 86400
                  3. enabled DNS resolver
                  4. set idle timeout to 1320 minutes on CP
                  5. set hard timeout to 1325 minutes, shorter than lease time.
                    Again my networking knowledge is limited so I'm not sure which one of those options (or a combination of those) matters, or if any of them matter at all.

                  One interesting observation though, yesterday after my mac lost connection, I tried to connect another device to the router but that device also does not have connection. It seems to me that if we are right about our speculation then the dhcp server just stopped working for whatever reason.

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                  • johnpozJ
                    johnpoz LAYER 8 Global Moderator
                    last edited by

                    Why are you running a captive portal on a wired network? Curious..

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.11 | Lab VMs 2.8, 24.11

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                    • S
                      ssattannae
                      last edited by

                      I was assigned to customize a CP for our business, but my boss doesn't want to install a wifi card on the router. I think eventually the device will wirelessly connect to a switch and that switch will be wired to the router.

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                      • johnpozJ
                        johnpoz LAYER 8 Global Moderator
                        last edited by

                        Ah ok - that makes sense ;)

                        right about our speculation then the dhcp server just stopped working for whatever reason

                        So did it stop, simple enough to see if its running on the router..

                        An intelligent man is sometimes forced to be drunk to spend time with his fools
                        If you get confused: Listen to the Music Play
                        Please don't Chat/PM me for help, unless mod related
                        SG-4860 24.11 | Lab VMs 2.8, 24.11

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                        • S
                          ssattannae
                          last edited by

                          Currently everything is working right now, I'll have to try to reproduce the error since it's kind of inconsistent, I'll update this post again if anything happens. Thanks again for everyone's inputs, they really helped.

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                          • A
                            akuma1x @ssattannae
                            last edited by

                            @ssattannae said in randomly lose connection to pfsense router:

                            I was assigned to customize a CP for our business, but my boss doesn't want to install a wifi card on the router. I think eventually the device will wirelessly connect to a switch and that switch will be wired to the router.

                            That's not how it works...

                            You add wireless access points around your building or campus, wire those access points into the switch(es), and then the switch(es) is/are wired into pfsense/router.

                            Jeff

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                            • S
                              ssattannae
                              last edited by

                              Sorry for the super late update, I was starting to think the problem is fixed since it's been a week but it popped up again this morning. It SEEMS like the dhcp server just decided to stop working. My laptop is sending ARP request who-has 192.168.1.1 but on my pfsense box the lan interface never received the arp request. I'm using tcpdump -i ue0 to check these packets. From what I know since my laptop's arp request is never answered it does not know where 196.168.1.1 is and thus no connection. Is this still related to DHCP or a problem with pfsense ignoring arp for some reason?

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                              • johnpozJ
                                johnpoz LAYER 8 Global Moderator
                                last edited by johnpoz

                                If your not getting back answer to arp, then there is connectivity issue. No that would have nothing to do with dhcp.

                                Not going to ignore arp.. Unless it doesn't have that IP anymore.

                                When you say laptop - its wireless? If you are sending arp, and the pfsense doesn't see this arp.. Then no it can never answer.

                                An intelligent man is sometimes forced to be drunk to spend time with his fools
                                If you get confused: Listen to the Music Play
                                Please don't Chat/PM me for help, unless mod related
                                SG-4860 24.11 | Lab VMs 2.8, 24.11

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                                • S
                                  ssattannae
                                  last edited by ssattannae

                                  the laptop is connected to the pfsense box via a usb to ethernet adapter. I've tried different cables but no dice. Though I'm curious as to why restarting pfsense would make it work again.

                                  Edit: I forgot to mention one detail is that dhcp is on LAN interface.

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                                  • johnpozJ
                                    johnpoz LAYER 8 Global Moderator
                                    last edited by

                                    @ssattannae said in randomly lose connection to pfsense router:

                                    box via a usb to ethernet adapter.

                                    Yeah there is your problem, bet you case of beer ;)

                                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                                    If you get confused: Listen to the Music Play
                                    Please don't Chat/PM me for help, unless mod related
                                    SG-4860 24.11 | Lab VMs 2.8, 24.11

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                                    • S
                                      ssattannae
                                      last edited by

                                      Yup, I remembered now I was showing a technician how to install a production version of our pfsense onto a generic build. He resetted to factory default first and changed the interfaces so WAN was on a usb port. At the time I didn't think too much about it but it turns out to be a big head for me. @johnpoz I would so buy you a case of beer if I can.

                                      Thanks everyone for the inputs, I believe this is now solved.

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