XG-7100 goes unresponsive & core dump

stephenw10

You should just be able to remove the .0 extension and the result is a tar ball. PM it to me if you don't want it public.

Steve

brcisna

Hi Steve,

Thanks for offering to take a look at core dump files. I am showing my stupidity. I don't see any place on a profile to PM to attach core dump file to. I only see "Start a chat"?

Thanks

Gertjan

@brcisna said in XG-7100 goes unresponsive & core dump:

I don't see any place on a profile to PM

Do not pas the dump into the chat box.
For example, use pastebin.org to upload the file, and PM him the link, something like https://pastebin.com/qxdg9QKX

Btw : click on his name or avatar, and then :

brcisna

Hi Gertjan,

Thanks for the response , info. I thought maybe i was missing something in the users profiles? I'm used to the old school,"pm this person". in the user profile details. I'll do exactly as you suggested here.

stephenw10

Yes, sorry. I'm old school too, still using 'PM'. NodeBB only has chat there.

It would probably actually be better to open a ticket with us in support for this and attach it there: https://go.netgate.com

Much easier to point our developers at it once it's in the ticket system.

Steve

brcisna

Steve,

Ok, Thanks I will post the core dump files at the URL you have posted,
This is one of those deals is hard to pinpoint,at least for me anyway. The XG-7100 'just stopped' and at that point it is only a re-power to revive it. If it weren't situated in such a rats nest , confined area in server room i would have liked to setup serial cable/laptop onto it before rebooting it. With the actual core dump someone there may see something, hopefully. We actually have an extra new XG-7100 to put into place for this very purpose but want to see what the root problem is with this XG-7100

Thanks again

brcisna

Update:

Let the Netgate XG-7100 run for two weeks with captive portal disabled. Run like a champ.
This week re-enabled Captive Portal ,ran fine first day,
Second day at 8:15 am no internet and unable to ssh it. Had to re-power unit and internet back up,,no signs of any hints in logs of what might have happened.
What is so odd every time this has happened it is at about 8:15 am,,,but did live the first day. This router is on a new heavy UPS backup dedicated to router ONLY.

Thank You

Derelict

I would look at any out-of-band options for access to the node. Like the console.

You can take a status output from the command line if you can get access to the console.

php /usr/local/www/status.php && cp /tmp/status_output.tgz /root

Even if console access is difficult, it will probably be required.

brcisna

Hi Derelict,

Thank you for the response. I am showing my stupidity. What do you mean by 'out of band options'?
Once I do the php command at console what would i be looking for?
I will certainly give this a try,

Thanks again

Derelict

Meaning like the serial console or possibly an interface without the captive portal on it. It is unknown whether your issue has anything to do with the captive portal at this point.