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Google play not working

Scheduled Pinned Locked Moved General pfSense Questions
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  • D
    dzabdelhak
    last edited by Jan 31, 2020, 6:43 PM

    hi
    i have problems with my pfsense setup
    it was working properly and suddenly i cant download apps from google play store
    it still working on my phone but it doesn't work on any other phone
    i can access google play and search for apps but the download never starts.
    i also tried to download from Samsung apps store with no success.
    am not running any pf blocker or somthing like that no proxy like squid
    its like a fresh install
    am running the dns resolver i also checked the firewall rules and the dns resolver logs,
    the resolver seems to resolve google addresses abd i have no blocking rules what so ever on my firewall.
    so please help and thank you.

    N 1 Reply Last reply Jan 31, 2020, 7:07 PM Reply Quote 0
    • N
      NollipfSense @dzabdelhak
      last edited by Jan 31, 2020, 7:07 PM

      @dzabdelhak Check to make sure that all your devices have 192.168.1.1 for DNS services.

      pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
      pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

      D 1 Reply Last reply Jan 31, 2020, 7:14 PM Reply Quote 0
      • D
        dzabdelhak @NollipfSense
        last edited by Jan 31, 2020, 7:14 PM

        @NollipfSense they have its on my dhcp settings

        N 1 Reply Last reply Jan 31, 2020, 7:19 PM Reply Quote 0
        • N
          NollipfSense @dzabdelhak
          last edited by Jan 31, 2020, 7:19 PM

          @dzabdelhak Okay...so did you reboot each device to clear cache!

          pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
          pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

          D 1 Reply Last reply Jan 31, 2020, 7:23 PM Reply Quote 0
          • D
            dzabdelhak @NollipfSense
            last edited by Jan 31, 2020, 7:23 PM

            @NollipfSense yeah i did , rebooted the phones the pfsense box , but nothing
            like i said only my phone is still working no other phone is .
            wich is making me scratch my head .

            N 1 Reply Last reply Jan 31, 2020, 7:29 PM Reply Quote 0
            • N
              NollipfSense @dzabdelhak
              last edited by NollipfSense Jan 31, 2020, 7:32 PM Jan 31, 2020, 7:29 PM

              @dzabdelhak Wow...that's making me scratch my head as well, especially that you're NOT running any packages. Can you post a screen shot of your LAN firewall rules?

              pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
              pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

              D 2 Replies Last reply Jan 31, 2020, 7:41 PM Reply Quote 0
              • D
                dzabdelhak @NollipfSense
                last edited by Jan 31, 2020, 7:41 PM

                @NollipfSense ok i will post in a min , also using nordvpn client on the phones solves the problem.

                1 Reply Last reply Reply Quote 0
                • D
                  dzabdelhak @NollipfSense
                  last edited by dzabdelhak Jan 31, 2020, 7:46 PM Jan 31, 2020, 7:46 PM

                  @NollipfSense
                  https://ibb.co/89840xt

                  alt text

                  N 1 Reply Last reply Jan 31, 2020, 8:00 PM Reply Quote 0
                  • N
                    NollipfSense @dzabdelhak
                    last edited by Jan 31, 2020, 8:00 PM

                    @dzabdelhak The image is too small. Also, if it is resolving as you stated, it must be your WAN rules...can you take screen shots of you WAN as well as your DNS log? Or, can you post a screen shot of Diagnostic >Traceroute to the Google Play Store?

                    pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
                    pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

                    D 1 Reply Last reply Jan 31, 2020, 8:20 PM Reply Quote 0
                    • D
                      dzabdelhak @NollipfSense
                      last edited by Jan 31, 2020, 8:20 PM

                      @NollipfSense said in Google play not working:

                      there is the screenshot at high res
                      https://ibb.co/c6sXPZR
                      https://ibb.co/PzcQNSg
                      https://ibb.co/yVJD7V2

                      i did a trace route to play.google.com
                      and the result are on the screenshot
                      one thing to note is that i have no problem accessing this url on the smartphones browsers
                      i can access but downloads don't start.

                      N 1 Reply Last reply Jan 31, 2020, 8:47 PM Reply Quote 0
                      • N
                        NollipfSense @dzabdelhak
                        last edited by Jan 31, 2020, 8:47 PM

                        @dzabdelhak I had hoped that you post the screen shot here instead of via a link...
                        Screen Shot 2020-01-31 at 2.30.36 PM.png

                        I also see all the addresses are been resolved; so, it seems that pfSense is not the problem.

                        Screen Shot 2020-01-31 at 2.44.20 PM.png

                        pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
                        pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

                        D 1 Reply Last reply Jan 31, 2020, 10:30 PM Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Jan 31, 2020, 10:23 PM

                          You see anything blocked in the firewall logs?

                          You might need a packet capture taken on LAN filtered by the IP of a phone failing to see what's happening, or not happening.

                          Steve

                          D 1 Reply Last reply Jan 31, 2020, 10:37 PM Reply Quote 0
                          • D
                            dzabdelhak @NollipfSense
                            last edited by Jan 31, 2020, 10:30 PM

                            @NollipfSense if its not pfsesnse then what can it be ??

                            1 Reply Last reply Reply Quote 0
                            • D
                              dzabdelhak @stephenw10
                              last edited by Jan 31, 2020, 10:37 PM

                              @stephenw10 okay will try thanks

                              1 Reply Last reply Reply Quote 0
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