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    metronet fiber, internet goes down roughly every 24 hours

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by stephenw10

      Yes.
      Though there is no 2.4.5 release yet only RC snapshots.

      Steve

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      • B
        bcruze
        last edited by stephenw10

        thank you

        i am about to boot up the minnowboard. do you have any idea what i can be looking for in the logs for a failing wan port?

        example:

        the first line is when the internet went down. 100.92.192.1 is the gateway address of the modem itself

        Feb 16 05:55:27 	dpinger 		WAN_DHCP 100.92.192.1: Alarm latency 2326us stddev 2231us loss 21%
        Feb 16 06:03:57 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        Feb 16 06:03:57 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        Feb 16 06:04:05 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        Feb 16 06:04:05 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        Feb 16 06:07:25 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        Feb 16 06:07:25 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        Feb 16 06:07:33 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        Feb 16 06:07:36 	dpinger 		send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 100.92.192.1 bind_addr 100.92.205.91 identifier "WAN_DHCP "
        
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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          All of those are dpinger starting apart from the first line which is an alarm when it hit >20% packet loss.

          There's nothing in the system to show why it kept restarting? Flapping link would be my first guess.

          Steve

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          • B
            bcruze
            last edited by bcruze

            Understood.

            Would you agree that the device Hooked up to the pfsense router is what is going offline though

            Which tab are you suggesting I review logs from

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              The main system log would show the link going up and down if it is in fact doing that.
              If not it should show what it triggering dpinger to restart continually.

              Steve

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              • B
                bcruze
                last edited by bcruze

                The device was powered off so it does not show any logs under system - general before 11am the last time I got the previous log I posted
                Checking car/ log

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                • B
                  bcruze
                  last edited by

                  Order 101916 has been placed

                  I am not going to use the minnowboard as my primary device anymore

                  Thank you for great support and products

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Well I can't object. 😉 But it would be good to know why that was happening. You might try swapping the LAN and WAN assignment and see if the error follows the interface or stays on the port.

                    Steve

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                    • B
                      bcruze
                      last edited by bcruze

                      i tried loading ubuntu LTS. 2 version in fact, to test the nics. i don't have a hub to get both a keyboard and mouse working, only one would work at a time. a keyboard with a hub built in... still both would not work. could not find any good documentation

                      then i find the minnowboard project has been abandoned pretty much, so i'll scratch that 300 dollar purchase off as a lesson (nothing against Netgate i know it wasn't an official product)

                      time to move on to bigger and better you know

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                      • A
                        akuma1x
                        last edited by

                        That 4220 might still be covered under warranty. I’m pretty sure it was released after the SG-2220.

                        Jeff

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                        • B
                          bcruze
                          last edited by bcruze

                          I bought it in august of 2018

                          The whole minnowboard project has been abandoned it appears

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                          • A
                            akuma1x
                            last edited by

                            @bcruze I would still contact them, it's probably under warranty.

                            https://go.netgate.com/support/login

                            Jeff

                            B 1 Reply Last reply Reply Quote 0
                            • B
                              bcruze @akuma1x
                              last edited by

                              @akuma1x said in is the Netgate sg-2220 capable of release 2.4.5:

                              @bcruze I would still contact them, it's probably under warranty.

                              https://go.netgate.com/support/login

                              Jeff

                              looks like i have my answer in this thread. it is a Pfsense software issue : https://forum.netgate.com/topic/150568/problems-reestablishing-the-connection/2

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                              • B
                                bcruze
                                last edited by bcruze

                                since my wan continues to drop(supposedly Metronet says its not). and Pfsense will not reconnect:

                                under interfaces > wan > dhcp configuration > presets.

                                correct me if i am wrong. but will that not force the device to reconnect per the presets and fix this issue? Screen Shot 2020-02-19 at 6.54.10 PM.png

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by stephenw10

                                  If you are actually hitting https://redmine.pfsense.org/issues/9267 then the problem is that if dhclient hits it's timeout values it mishandles the error, crashes out and never retries. Others have worked around that by setting the timeout to something much higher like 900s. https://forum.netgate.com/post/854007

                                  That works well for the situation where the modem reboots but takes longer than the timeout to do so.

                                  Steve

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                                  • B
                                    bcruze
                                    last edited by stephenw10

                                    its enabled now. it was not before. 24 hours will tell, thanks for the replies Stephen

                                    more logs, that show the gateway goes down for whatever reason.

                                    Feb 19 18:13:27	rc.gateway_alarm	2403	>>> Gateway alarm: WAN_DHCP (Addr:100.92.192.1 Alarm:1 RTT:1.135ms RTTsd:1.512ms Loss:21%)
                                    Feb 19 18:13:27	check_reload_status		updating dyndns WAN_DHCP
                                    Feb 19 18:13:27	check_reload_status		Restarting ipsec tunnels
                                    Feb 19 18:13:27	check_reload_status		Restarting OpenVPN tunnels/interfaces
                                    Feb 19 18:13:27	check_reload_status		Reloading filter
                                    Feb 19 18:13:28	php-fpm	66863	/rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed its IP. Reloading endpoints that may use WAN_DHCP.
                                    Feb 19 18:16:59	php-fpm	53040	/index.php: Successful login for user 'admin' from: 192.168.1.205 (Local Database)
                                    Feb 19 18:21:59	php-fpm	53040	/status_interfaces.php: The command '/usr/local/sbin/dhclient {$ipv} -d -r -lf '/var/db/dhclient.leases.igb0' -cf '/var/etc/dhclient_wan.conf' -sf '/usr/local/sbin/pfSense-dhclient-script'' returned exit code '1', the output was 'Internet Systems Consortium DHCP Client 4.3.6-P1 Copyright 2004-2018 Internet Systems Consortium. All rights reserved. For info, please visit https://www.isc.org/software/dhcp/ Listening on BPF/igb0/00:08:a2:09:e9:be Sending on BPF/igb0/00:08:a2:09:e9:be Can't attach interface {} to bpf device /dev/bpf0: Device not configured If you think you have received this message due to a bug rather than a configuration issue please read the section on submitting bugs on either our web page at www.isc.org or in the README file before submitting a bug. These pages explain the proper process and the information we find helpful for debugging. exiting.'
                                    Feb 19 18:22:07	check_reload_status		rc.newwanip starting igb0
                                    Feb 19 18:22:08	php-fpm	66863	/rc.newwanip: rc.newwanip: Info: starting on igb0.
                                    Feb 19 18:22:08	php-fpm	66863	/rc.newwanip: rc.newwanip: on (IP address: 100.92.220.245) (interface: WAN[wan]) (real interface: igb0).
                                    Feb 19 18:22:08	php-fpm	66863	/rc.newwanip: The command '/sbin/route delete -host ' returned exit code '64', the output was 'route: destination parameter required route: usage: route [-46dnqtv] command [[modifiers] args]'
                                    Feb 19 18:22:08	php-fpm	66863	/rc.newwanip: The command '/sbin/route delete -host ' returned exit code '64', the output was 'route: destination parameter required route: usage: route [-46dnqtv] command [[modifiers] args]'
                                    Feb 19 18:22:13	php-fpm	66863	/rc.newwanip: Resyncing OpenVPN instances for interface WAN.
                                    Feb 19 18:22:13	php-fpm	66863	OpenVPN terminate old pid: 98658
                                    Feb 19 18:22:14	kernel		sonewconn: pcb 0xfffff8000a55db40: Listen queue overflow: 2 already in queue awaiting acceptance (1 occurrences)
                                    Feb 19 18:22:16	php-fpm	66863	/rc.newwanip: OpenVPN ID client3 PID 98658 still running, killing.
                                    Feb 19 18:22:17	kernel		ovpnc3: link state changed to DOWN
                                    Feb 19 18:22:17	php-fpm	66863	OpenVPN PID written: 84973
                                    Feb 19 18:22:17	check_reload_status		Reloading filter
                                    Feb 19 18:22:17	php-fpm	66863	/rc.newwanip: Creating rrd update script
                                    Feb 19 18:22:19	kernel		ovpnc3: link state changed to UP
                                    Feb 19 18:22:19	check_reload_status		rc.newwanip starting ovpnc3
                                    Feb 19 18:22:19	php-fpm	66863	/rc.newwanip: pfSense package system has detected an IP change or dynamic WAN reconnection - 100.92.220.245 -> 100.92.220.245 - Restarting packages.
                                    Feb 19 18:22:19	check_reload_status		Starting packages
                                    Feb 19 18:22:20	php-fpm	339	/rc.newwanip: rc.newwanip: Info: starting on ovpnc3.
                                    
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                                    • B
                                      bcruze
                                      last edited by

                                      Still went down, I called they reset the ont and it came back instantly

                                      I’ll have a static ip Monday

                                      And a new modem Monday...

                                      I setup the new 3100 today and it runs great!

                                      Anything specific to setup a static address on pfsense?

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Not really, if it's actually a static IP set the WAN to static and configure the IP, subnet and gateway.

                                        If it's supplied to you a static dhcp lease then you don't have to do anything.

                                        Steve

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                                        • B
                                          bcruze
                                          last edited by

                                          Every 24 hours this is beyond frustrating

                                          3 pfsense routers all the same issue now

                                          So according to the redmine fix isn’t released until version 2.5?

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            It's not at all clear that's what you're hitting. When it goes down what do you do to re-stablish it?

                                            If that's your only WAN connection you can just disable the 'gateway monitoring action' on the gateway. That will keep the monitoring stats to prevent it reloading everything whenever the gateway stops responding.
                                            You should probably also set the monitoring IP to something other than the gateway. The gateway may well drops pings under load.

                                            Steve

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