Netgate SG-1100 dead on arrival

[brownoxford]

I just received an SG-1100 and followed the initial install instructions, but when I power it on the led above the green circle blinks and nothing else happens. I've left it to complete initial boot up for over 30 minutes.

I've tried connecting to the serial console with both putty on windows and screen on osx, and it is blank in both cases. I've tried with both 115200 and 9600, and confirmed all cables are fully seated, etc.

Is this a known issue? What does the blinking light mean, all documentation I have found indicates that this led should be solid, not blinking.

[kiokoman]

open a ticket at https://go.netgate.com and ask for support
they usually respond hastily and they can help you out directly