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    Unable to use console on SG-1100

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • B
      brelane27
      last edited by

      Hi,

      I screwed up and hit a button without reading the docs, so I was trying to reset my router. It seems I'm not able to access the WebUI easily, so I went and tried the console.

      I was not able to get any of the methods working after trying with both Windows and Mac... using screen and cu, yes they had the correct settings. I installed the recommended drivers from the docs and tried both usb devices that showed up in /dev/, to no avail.

      Tried with PuTTY on Windows, that also did not work. I had the speed set to 115200 and checked to make sure I had the right COM port. I tried two different USB cables, one it came with and one from a PS4 controller. Nope. Nothing.

      Not sure what to do at this point. Thanks.

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        If you see the virtual com device created when you connect the cable you should be able to connect to it from putty/cu.
        Do you just see no output there at all? Some error?

        Any idea what button you hit that means you required this?

        Steve

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        • B
          brelane27
          last edited by brelane27

          I do see the virtual com device created however I don't see any output in the terminal whatsoever once it connects. No errors at all. Just a blinking cursor.

          As for why I need the reset: I think I enabled static DHCP on it and then accidentally hit accept when I was just checking out settings I could implement.

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          • GertjanG
            Gertjan
            last edited by

            A "COM" port or "RS232" has nothing to do with "DHCP".
            It's a point to point serial connection, directly wired.
            The only special thing is that most PC's these days do not have RS232 interfaces any more.
            Now they are emulated overs USB.

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            B 1 Reply Last reply Reply Quote 0
            • B
              brelane27 @Gertjan
              last edited by

              @Gertjan Yep. I definitely already knew that.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Open a ticket with us: https://go.netgate.com/

                You should always see some output there from uboot if you power cycle it, even if pfSense is not booting at all.

                We have seen bad cables that somehow allow the device to be seen but not any actual output. You have already tried a different cable though.

                Steve

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